Customer Ratings & Reviews
- Model:
- RF28T5021SR/AA
- SKU:
- 6417768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Pitcher leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge but the pitcher leaks!! Every time you pour it makes a mess. I’ve cleaned it and put back in and nothing helps. The pitcher feature is the main reason why I choose this fridge. Very disappointing!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nancy,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your dishwasher as the pitcher leaks. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you on the issue. Just click on "Leaks from the Autofill water pitcher" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144568346.
-Noraina
Move on...NOTHING to see here
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare from start to finish. I will spare you the boring details of how Best Buy messed up the delivery schedule and took over a week to deliver it instead of the promised two days. I was willing to move past that. Since then, there appears to be an air leak in the freezer door, as it appears to be completely closed yet upon opening, there is frost on items near the front, indicating some defrosting. Also, the plastic "buckets" on the doors of the refrigerator portion of the unit keep falling off, leaving a mess. I just paid Samsung for a replacement bucket as it cracked when it hit the ground. On the positive side, it seems to keep refrigerated items perfectly cool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JackiePfromMA, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787636) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Samsung fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge!!! So roomy. Samsung is the best!!!!!
I would recommend this to a friendCan only get water with the pitch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt like the pitcher, you cannot use anything else to get water. Returned. Also came with a dent. I will say this one is better quality than the replacement we went with (LG) of it had water on the door we would have kept it.
No, I would not recommend this to a friendNever got it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible never got it, the delivery team did not want to deliver it after they rescheduled 3 plus times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss your options regarding the delivery of the unit.
Have a great day.
-Ernest-
- Pros mentioned:Water pitcher
Not working after < 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this on 5/25, and it quit working on Saturday. Reached out to Samsung on Saturday, and were told that someone would be coming out on Thursday. Today they called back, and said that it would be next Tuesday!! If you can go two weeks without a refrigerator then this may be a good option for you, but otherwise I’d skip it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are experiencing some problems with your Samsung Refrigerator and see that you have had a time receiving service. I want to make sure that you are receiving the best experience. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143620356. We would like to welcome you to our family and thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Reliability
Takes 3 Weeks to get a Refrigerator seen by a Tech
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PRODUCT! Failed in less than 1 year and 6 months, impossible to get Samsung to own the responsibility to get it fixed, had no refrigerator for 2 weeks and now they changed the repair appoint to 3weeks. Very dissatisfied!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CTRau Thank you for taking the time to leave your feedback, I understand that you are not happy that your scheduled repair was moved back a week. I know it must be frustrating. If you happen to need further assistance outside of the repair Please contact us via any of the following using ticket number: 1143828679
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
It's okay -need to work on bottom drawer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great love the ease of the top doors the way they open. But the bottom drawer sound cheap, and it is not smooth, just seems like it should be on a cheaper model.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
thank you for your comment regarding your Samsung Refrigerator.
We at Samsung always strive to innovate our product line and provide the best possible customer experience.
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144809803
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Reliability
Don’t waist your time on this product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge suddenly stopped working after 22 months. Very disappointed that an expensive fridge broke is such short time. My previous LG stayed for 10 years with no complaint. Called Samsung and waiting for the technician to come see it with a charge of $200. Hope the problem is ab easy fix. Will keep you posted…
No, I would not recommend this to a friend Very disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't the refrigerator I wanted. The one I wanted was discontinued. The french doors don't work correctly and the water pitcher leaks, waiting on delivery of another fridge. I hope there isn't any problems with this one!
No, I would not recommend this to a friendLike the fridge, dislike the freezer door opening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much love the fridge. One thing my wife and I hate is that the freezer door does not open far enough, it makes it really hard to get to the ice bin. If it opened another few inches it would be so much better.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are glad to become a crucial part of your kitchen and lives. We appreciate your feedback and use this information to improve our products for our consumers. We thank you for choosing Samsung and welcome you to our family. ^Brad
NotHappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall. The refrigerator is doing what it needs to do. Dealing with assistance on other issues that I’m not happy with such as Best Buy’s delivery.
No, I would not recommend this to a friendFRONT ONLY Stainless Steel and water pitcher leaks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed that the black stainless steel does not wrap around the sides. The stainless steel finish is only on the front so if any part of the side of the refrigerator is visible, you will see a different textured black finish. It looks terrible and Samsung screwed this up. Also, the water picture leaked around the lid when you pour a glass of water. I contacted Best Buy and they transferred me to a different person who transferred me to Samsung who transferred me to sales who said someone would call me in one or two business days. Worst appliance purchase of my 36 year life. And I am not taking a day off of work because a GD water pitcher leaks! But I did pay for it so they need to replace it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal with your Samsung Refrigerator. I would love the opportunity to change that and see if we can get a replacement part sent to you. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142734412. We thank you for being a part of the Samsung family. ^Brad
Bad unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item on Dec 26th because my previous fridge that was purchased from Best Buy died after 5 years. It didn’t work upon delivery. I have yet to receive my refund 4 weeks later.
No, I would not recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tha appliance malfunctioned and I had to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TaushaJ,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Water pitcher problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is awesome my only problem i am Having is my water pitcher doesn’t fill. My nice machine works fine but not my water pitcher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tony,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that you like the product and it works fine despite the issue your experiencing with the water pitcher. I understand the water doesn't fill and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01201488/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144384071.
-Noraina
Freezer Handle IS THE WORST!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it a five-star, but the freezer handle is the worst. It falls off ALL THE TIME! I’m debating using super glue. Biggest flaw and so irritating!
No, I would not recommend this to a friendDelivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service. But didnt put my door on right and i couldn't shut my front door. Called them and they said they didnt know what to tell me.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Little disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Step down from what I had before… today very thing is cheaply made.. bins and shelfs not as strong as my prior Samsung
I would recommend this to a friendBrand response from Samsung
Posted .Hi There.
We apologize for your experience with the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator with AutoFill Water Pitcher was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5021SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144730439
Have a great day.
^Charles
Beware of door dents
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I opened up the fridge and one of the plastic shelves fell and immediately dented the freezer door. Only had for 1 day but wouldn’t recommend due to the weak outer paneling.
No, I would not recommend this to a friend