Customer Ratings & Reviews
- Model:
- RF28T5021SR/AA
- SKU:
- 6417768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We order open box for this and it was not working at all. We return this item . but as design, look good.
I would recommend this to a friendReturned
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge seemed fine in store. But when installers set it up, it would not cool. They returned and refunded same day, so that was good
I would recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for choosing Samsung for your refrigerator. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service at the store was great,delivery prompt! Latch to the freezer broke 2nd day and we had to fix it ourselves. Otherwise everything else was fine.
I would recommend this to a friend- Cons mentioned:Reliability
spoiled food
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it at first then 20 days into it , it stopped working and best buy or Samsung said 2 weeks and we will send out our service guy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142859297. We thank you for being a part of the Samsung family. ^Brad
Water canister leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge. Only complaint is the container that fills with water leaks while pouring. Only problem we have
I would recommend this to a friendBrand response from Samsung
Posted .Hi there justN, I see you are having some problems with your water pitcher leaking in your Samsung Refrigerator and know that has been a big issue for you. I want to make sure that you are only receiving the best of performance and would love to chat and get this issue resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143616283. We thank you for being a part of our Samsung family. ^Brad
Dissapointment
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid for this appliance I truly expected more than I got. The water pitcher started leaking around the third week. I’ve tried everything I can do to fix it but nothing seems to help. The ice maker doesnt seem to make nearly enough ice. Maybe mine is defective or something but it seems to make 10 cubes every 5 hours… overall, a dissapointment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144043804) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that refrigerator leaked. We were excited to get it but.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We see the importance of having a properly working refrigerator, AnthonyS. We'll be glad to help you fix your leaking Samsung unit.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice.
I provided the links below for troubleshooting steps that may help fix the leaking refrigerator amd how to prevent/stop it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145138260) to help our team pull up your information when you message us.
Thank you!
-Angelica
Not a fan of French Doors
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of drawer on bottom of refrigerator. Very hard to keep anything organized.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamsungDryer,
Thank you for sharing your experience with us. And we do apologize for not meeting your expectations about our product the Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator with AutoFill Water Pitcher - Black stainless steel
To understand more about the product and its features
Here's the product Product Manual for your reference
https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144443124
^Ross
Dies after 4 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly for 4 months then died. None of the power buttons work, the entire thing is dead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jason, I understand your Samsung Dishwasher is not operating and know that must be frustrating. I would like to offer some assistance in making sure that your unit is operating properly. Please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143458292. We thank you for for joining our Samsung family. ^Brad
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator. It is very hard taking out bottom tray when trying to clean.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Kitchenlover, I am glad to hear you like your new Samsung Refrigerator. I understand you have some concerns with removing shelves from the unit and I would like to provide you with a helpful guide to resolve your concerns. Please see link below:
https://www.samsung.com/us/support/answer/ANS00063107/
If you have any more concerns feel free to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143802285. We thank you for being a part of our Samsung family. ^Brad
Refridgerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is greasy, customer service on the phone and delivery were terrible
I would recommend this to a friendOwner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something wrong?? Ice machine slow not many ice even one day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JaeH,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker does not meet your expectation. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5021SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144611660
Thank you for choosing Samsung. Have a great day.
-Trisha-
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am not really okay with this product,the door handle never close tightly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Abia, I understand your frustrations on your refrigerator door not closing as designed. You are a valued customer and your experience matters to us. We are continually improving the quality of our products and your concerns will be shared with our product team. I am including a link to a helpful guide to support your concerns on the door handle (https://bit.ly/3lIcfSK). For further assistance, please contact our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143955696) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never shop Best Buy or recommend any of my family or friends to shop there again.ever
No, I would not recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice when it finally got to me. Had a lot of issues.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that you are having issues with your refrigerator. We definitely understand how important it is to have your unit working properly. We would like to speak with you further about the concerns you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144089207) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it would have been covered by the Black Friday special
No, I would not recommend this to a friendWorst business on 3 continents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have lived on three continents, Africa, Europe and now North America, this was the worst experience I have ever had in all my life, I purchased three appliances, delivery date set three weeks in advance, on the due day, nothing, the delivery day eventually reset, on that day nothing, rescheduled again, this time delivery day was set but not installation, that was a few days later, and one item’s installation was three weeks after delivery? How weird is that? Who can accept such unprofessional service? Not me, I canceled everything and will never buy anything from bestbuy again, in fact they can rebrand themselves as worst buy. Try speaking to management, to corporate office, no one really seems to understand or care. Caveat Emptor, “let the buyer beware” you have been warned.
No, I would not recommend this to a friendNot a happy purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put up with the trim on the freezer door coming undone but now one of the milk trays just broke off. Not a good experience at all for this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. We appreciate the time you took to share your review. We would love the opportunity to discuss with you your refrigerator shelves to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145093737) to help our team pull up your information.
Have a great day.
^Camille
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Large drawer doesn't close evenly. Outside left door often does not go into the channel the door flap fits into. Open door alarm often does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, LindaV!
We want you to have the best experience possible with your refrigerator.
If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket, the roller bars, and how you should store your food.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
You may also refer to page 43 of the user manual to modify the door alarm setting :
https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145286113) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
I had a bad experience.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to clean that middle glass. In truth, it just broke after 6 months and we lost $450 of fresh food. Inflation! Went shopping Saturday morning... did not notice until popsicles were not frozen Sunday afternoon. Considered it broke Sunday; called Samsung and the next appointment was (today) Friday with Samsung authorized warranty repair team. The sealed system is shot. Still paying for it :( via BBY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CM46074,
Thank you for your feedback, we appreciate this. Your feedback is important to gauge our products and how to improve further. We do apologize for any inconvenience that this has caused your recent purchase of our Samsung Home Appliance. We only want you to get the best experience using our Samsung product.
We will take this feedback very seriously to improve our products and to prevent these things from happening again in the future.
Below are the following links that will explain the issues you are having:
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Please refer to the user manual for some maintenance and cleaning steps
page 54.
https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf
Information on your warranty:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
https://www.samsung.com/us/support/service/warranty/RF28T5021SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684048
Thank you for choosing Samsung. Have a great day.
Joe