Customer Ratings & Reviews
- Model:
- RF28T5021SR/AA
- SKU:
- 6417768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Horrible Customer Service and Damaged fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered damaged. Each time that they reschedule to deliver a new one, the appointment is canceled. Today makes the 6th time that I have been rescheduled since Nov, 26th. This would be longer, but I am tired of repeating this story. I am also tired of waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Bad fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this open box and it came to my house with damaged compressor… I re-ordered it again and they sent me another damaged refrigerator. And then had to cancel my whole order and get my refund. There was also a problem trying to coordinate delivery and disposal of my old fridge.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to clean the inside of the refrigerator because they have plastic tabs. I would not buy this product again. It is hard putting all the shelves back in once you take them out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I definitely understand where you are coming from. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. I have attached a link to a guide for caring for your Samsung refrigerator (https://bit.ly/33nCKHa). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144088779) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Defective after <yr
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had no complaints about this thing until today, where both the cooling and freezer decided to stop. I've moved it away from the wall and unplugged it then plugged it back in to try and get it to go, but so far nothing. So now it's hot outside and our food is going bad. Thanks Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer. I realize that you are experiencing a deal of trouble with your Samsung Refrigerator not cooling and know that is very frustrating. I would like to offer some help to make sure that you are only getting the best performance from your machine. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537025. We thank you for being a part of our Samsung family. ^Brad
Broken Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Fridge showed up with a locked compressor. Samsung diagnosed it but, even though they have a 10 year Warranty on compressors, they wouldnt find a company to fix it. It took Best Buy two weeks to pick it up. So, a broken fridge sat at my house for three weeks.
I would recommend this to a frienddying refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fridge stopped being cold within 3 months. This should not happen to new product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142857409. We thank you for being a part of the Samsung family. ^Brad
Stopped working after 2 weeks
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped cooling after 2 weeks. Thankfully Samsung returned my money and I was able to purchase a different model. You just have to be very insistent though
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
Fridge never worked horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible just got it delivered it doesn’t power on. I called Bestbuy they told me to contact Samsung under warranty. I’m canceling my Bestbuy card and never purchasing anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Khalid,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator doesn’t power on. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5021SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144469692
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Space, Water pitcher
Review of Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product. Hardest part was the appliance was set to demo/store mode and had to get help from the store to get out of the mode so the refrigerator would work. Other wise, plenty of room, really like the autofill water pitcher.
I would recommend this to a friend Total C_R_A_P
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently we were super lucky. Our Samsung refrigerator (RF28T5021SR/AA) worked for 4.5 MONTHS.... 19 weeks. Other Samsung owners are jealous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate you informing us of this issue. We sincerely apologize for the inconvenience it has caused you.
We like to inquire further about your concern with your refrigerator.
We would like to communicate with you further, please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, give them this number (1144912945) to help our team pull up your information.
Have a great day.
^Camille
AVOID- water pitcher and warranty are AWFUL
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water pitcher leaks every time, and Samsung warranty is garbage- I've been trying to get a replacement for literally 3 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Seth,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience of having a leakage on the water pitcher.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01206863/. It indicates an article about the leaks from the water pitcher.
We like to inquire further about your replacement concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144826661, and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly
- Pros mentioned:Size
Amazing size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a huge fridge . Serving well for family of 4,Fingerprint resistant front panel's. Only thing to remember is it would trip if your outlet is on GFCI circuit. Make sure to plug it in on non gfci circuit.
I would recommend this to a friend - Pros mentioned:Noise level, Space
Best Refridgerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this refrigerator, it has so much room! I love the freezer on the bottom to, it's so quiet and keeps all the food perfect!! Buy one, you won't be sorry!!
I would recommend this to a friend Samsung BESPOKE 29 cu. ft. 4-Door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Beverage Center and the dual ice maker! Plenty of room for our family of 4. It’s super quiet and looks sleek. The only small issue is fingerprints show a bit more than expected on the stainless finish!
I would recommend this to a friend- Pros mentioned:Space, Water pitcherCons mentioned:Reliability
SAMSUNG IS AWFUL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved my fridge. Loved the water pitcher, loved the easy access drawer, loved the space and the movable shelves. For about a year and a half until it started running so loud, we couldn't hear the TV in the next room. Even then, no big deal, still love it, I'll just turn the TV up. Then a few days ago (on Christmas Eve when I was getting ready to host Christmas brunch and dinner for 16 people) it completely stopped working. Only 3 years old and my $2000 fridge won't get below room temperature. Samsung sent a repair man to "fix" it for a bargain price of $500...only to have it shut down again the next day. Now they want to charge us again to come fix what they didn't fix the first time and what should not need to be fixed in the first place on such a relatively new major appliance. Spoke to a refrigerator repair man in my area (who wouldn't work on it because it's a Samsung) and he said this is not rare. Samsung is absolute crap with even worse customer service. I believe it since I've also had trouble with my Samsung oven. DO NOT WASTE YOUR MONEY. Stick with Whirlpool or GE, much better quality, much easier to repair (according to the repair man). I am so sick over how much money I've wasted...and I still don't have a working fridge.
No, I would not recommend this to a friend - Pros mentioned:Capacity, Water pitcher
Very convenient and spacious!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious and convenient, great water dispenser that refills it self
I would recommend this to a friend Frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter and ice does not work. I actually need someone from Best Buy to come fix it for us.
I would recommend this to a friend- Pros mentioned:Space, Water pitcher
Refrigerator review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this product overall. Best Buy’s customer service regarding our order was excellent. We really like the water pitcher in the door as it is quicker to pour a water bottle:etc. There is limited space to store tall items inside fridge on top shelves but plenty in doors.
I would recommend this to a friend Autofill pitcher never works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge ever, the autofill pitcher never works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Memo, I can certainly understand how frustrating that would be. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your water pitcher not filling (https://bit.ly/3qo4hk6). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144072097) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is okay but the service is TERRIBLE!!!!
No, I would not recommend this to a friend