Customer Ratings & Reviews
- Model:
- RF28T5021SR/AA
- SKU:
- 6417768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Thanks bestbuy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a great time getting our new refrigerator at bestbuy. Got when we told we'd get it! Refrigerator works great looks beautiful in our kitchen!
I would recommend this to a friendMr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Frig!!! Love this product. Delivery was excellent. The men had to wrestle it in an 1850's cabin.
I would recommend this to a friendGreat refrigerator for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for the price - we will see how long it lasts as the previous one lasted 15 yrs.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SamP, congratulations on your new Samsung Refrigerator and thank you for your review. We are glad to have you as a loyal member of our family. Thank you for letting us be your trusted brand in your home. ^Brad
owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we got what we expected Large, Multifunction, auto pitcher, large freezer, high quality
I would recommend this to a friend- Pros mentioned:Size
Good fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good size and compartments. Had some minor cosmetic flaws upon delivery. Overall decent.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Chrystel
Reliables
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have it for almost four weeks now, haven’t encountered any problems yet. Spacious interior storage. Like it.
I would recommend this to a friendRefrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glass inside refrigerator is hard to clean if spill occurs. You need tools to uncrew in order to take thecglass out.
I would recommend this to a friendMulberry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I am enjoying how it keeps my vegetables fresh longer
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this fridge! Lots of room and easy to access everything.
I would recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator ……………….."………………….…………....
I would recommend this to a friendUgg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator and keeps food cold. But the deli drawer does not work very well. The roller is made very cheaply, and it constantly get jammed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Your honest review of your fridge is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Your observation is greatly appreciated.
Here is a link to ensure the wide pantry(deli drawer) is properly seated.
Maintenance/ Wide Pantry on page 52
https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144909181) to help our team pull up your information.
Have a great day.
^Charles
Trouble
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Repair tech called every month to repair ice maker
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working ice maker is needed to enjoy an ice-cold drink, ToniF. Let's go ahead and check some possible solutions to this.
There are a few factors that can cause an ice maker not to work. Please check these links for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145532009) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Water pitcher leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this fridge, and I was so excited about the built in water pitcher. That is such a disappointing feature. It leaks every time we pour water and there is literally no other way to get water. It’s so inconvenient, that it’s become a dealbreaker for us for the whole fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lamill, I see you are experiencing some problems with your Samsung Refrigerator AutoFill Water Pitcher leaking water when you pour. I know that can be quite frustrating and would like to extend a hand in getting this resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661545. We thank you for being a part of our Samsung family. ^Brad
Best buy and samsung are a rip off!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge a year ago, as soon as the 1 year warranty expired the fridge stopped cooling, called samsung and best buy and they refused to come take a look, they cancelled appointments already scheduled and told us to get a local fixer.Would not recommend!! It feels like they know a default with the fridge and refuse to be held acvountable. Its bad services best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, IheomaG!
Let us assist you in fixing your refrigerator.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
What to do if your refrigerator is not cooling:
https://youtu.be/ogwmuhLH4G4
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
This link will also show you the recommended temperature that you should set your refrigerator to:
https://www.samsung.com/us/support/answer/ANS00080450/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145231400) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this brand new in February of 2022. Since then my compressor has gone out three times. In the 3 months I’ve had it I’ve only been able to use it for a total of about 2 weeks. I would NOT recommend this product to anyone and will never purchase from Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Caylee,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5021SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144527869
Thank you for choosing Samsung. Have a great day.
-Trisha-
Delivered with incorrect freezer drawer handle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the fridge is wonderful besides the pitcher leaking like many of the reviews mention. But the freezer drawer handle that came with it was the incorrect size (too small!). The gentlemen who delivered it said they would order me a new one that same day. It’s been almost a month and I still don’t have a freezer door handle.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144617631
Thank you, and stay safe!
-Angelica
disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just delivered and the Fridge part is not working, the Freezer is getting cold. Called tech, can't make an appt. until the delivery crew updates that status, well does that keep my food from spoiling, so I have to call back after 6pm, to make and appt. how stupid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rae24.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator with AutoFill Water Pitcher not cooling. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
I highly recommend visiting this link for the reference guide:
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5021SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144654811
Have a great day.
^Charles