Customer Ratings & Reviews
- Model:
- RF28T5021SR/AA
- SKU:
- 6417768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Horrible Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was horrible. We just lost our house in the glass fire and we are renting a house and we need a fridge for the garage. First, we didn't get a call warning us what time they would show up. Then when they showed up I was cleaning the garage so they could but it in there and I need 10 minutes to finish up and they told me no. They dropped it off in a rush one of the drawers inside was cracked. It is a good fridge but I wouldn't buy it if you have to deal the delivery service I had to deal with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144653615.
-Noraina
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on line, sight unseen. Based my decision on reviews. Definitely purchased with no regrets to date. Great refrigerator.
I would recommend this to a friendreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were blessed to have Steven and Sterling guide us through the purchase of our new appliances. They were patient and extremely knowledgable.
I would recommend this to a friendEverything you'll ever need!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best refrigerators ever. It's simple, yet powerful and capable of delivering all your cooling needs. I like the alerts, which are an added plus.
I would recommend this to a friendBad deal on this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stop working after 2 weeks of purchase im returning this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the refrigerator, JavierS.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Damaged product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I received my refrigerator damaged on 2/8/23. The bottom freezer was cracked in half. I was told that the guarantee had expired and that a technician would need to come out to inspect for confirmation for warranty credit. This was done over three weeks ago. I haven't heard from the store as of yet in regards to the new replacement. Extremely dissatisfied.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung upgraded
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Refrigerator is great. The black stainless steel is stunning. I love the features on this refrigerator.
I would recommend this to a friendGreat fridge overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros- Beautiful fridge. Works great, keeps food super cold. Has nice features. Cons- Fridge door hinge stays open some times and door clangs into other door. Shelf stability. Shelf fell in the middle of the night.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Stainless is an excellent look, way more room in the refrigerator than I thought there would be. Just takes some time to get use to the pull out freezer.
I would recommend this to a friendKitchen Appliances
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new kitchen appliances! Excellent service! The guys were super friendly and they went above and beyond! Very professional! Thank you!
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice, like the dual doors and inside lighting as well as the door alarm. I prefer to have bottles standing up, instead laying'm down. Still trying to figure out how to move (up/down) shelves.
I would recommend this to a friendBest Fridge I’ve Ever Purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After looking at several major appliance stores, I went to Best Buy and they had “the best” appliance options for me.
I would recommend this to a friendGreat deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe that I got such a good deal, am really living my dream fridge. I was able to stock up from farmers market product.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Dreamcometrue, I am glad that you found a great deal on your Samsung Refrigerator and thank you for your review. We are glad to have you a part of our Samsung family and appreciate you for trusting our brand. ^Brad
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a lot of space as long as it’s nothing there but it’s worthless space,if you but a case of pop in there or something of that nature it tight and the two bottom drawers are just as bad it looks good empty.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator. I would like to provide you some information so that you get the best utilization from your unit. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
Love It!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this refrigerator! We had a similar one at our previous residence, but this Samsung is even better. Highly recommended.
I would recommend this to a friendAwesome service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having issues with my fridge they brought me a new quickly. The installers were nice and I would recommend Best Buy to anyone.
I would recommend this to a friendWould not buy again!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the worst “fingerprint resistant” refrigerator ever! It’s worse than ones I have had that didn’t claim to be “fingerprint resistant”. The refillable water pitcher is nice but leaks when pouring so have to pour over sink which is very inconvenient. I have to look up to see how to clean underneath the glass above the Crisper drawers bc any spill get underneath the glass due the poor seal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all know a working autofill pitcher is needed to enjoy a glass of water, StephanieK. Let's go ahead and check what caused the leak.
Upon checking to prevent the water pitcher from spilling over or leaking, make sure the sealed mouth is properly inserted.
Please check this link to your user manual for details. Turn to page 46.
The AutoFill water pitcher will stop filling if it detects a leak, and will make the icon on the panel blink until the issue is resolved. Please check this link for details.
Leaks from the Autofill water pitcher
https://www.samsung.com/us/support/troubleshooting/TSG01206863/
The Auto Water Fill feature on select Samsung fridges lets you add flavor to your water with fruit infusions or even brew cold iced tea in your refrigerator. Please check this link for details.
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145554591) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
New Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the refrigerator. However, I had to adjust to the short height in between shelving.
I would recommend this to a friendLove the dark stainless steel look!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at a great price at the oulet in Ocoee. We love the auto fill pitcher. Perfect replacement for out old fridge that broke.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Shady58, I want to say congratulations on your new Samsung Refrigerator and thank you for sharing your feedback. We are happy to welcome you to our Samsung family and thank you for letting us be your trusted brand. ^Brad
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been amazing! I’d been wanting a refrigerator just like this for a long time and we finally did it! We do not regret it!
I would recommend this to a friend