Customer Ratings & Reviews
- Model:
- RF28T5021SR/AA
- SKU:
- 6417768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the spaciousness and the convenient autofill water pitcher of this 28 cu. ft. 3-Door French Door Refrigerator. Many also praise its quiet operation and sleek design, while some have noted concerns about the door closure mechanism and the product's long-term reliability. Positive feedback consistently highlights the ample storage capacity and ease of use.
This summary was generated by AI based on customer reviews.
Good Except For The Pitcher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main selling point on this model was the auto-fill pitcher feature. We couldn't get it to work consistently so we requested an exchange for a similar model but without the pitcher.
No, I would not recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge only thing I would improve is the available adjustments for shelves and how far the freezer slides out. Minor items though everything else is positive.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Brian, congratulations on your new Samsung Refrigerator. I appreciate you taking the time to share your feedback with me and I look forward to sharing it with our design team. We thank you for choosing Samsung in your home. ^Brad
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the water jug and the ice maker. Even though it’s not on the outside it gets the job done
I would recommend this to a friendSamsung black stainless steel fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge and Excellent experience and customer service with Best Buy. Will definitely come back.
I would recommend this to a friendNice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performing well since I bought it. I like the idea of having both ice and cold water inside to avoid messy kitchen
I would recommend this to a friendHorrible Fridge, Horrible Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“New” Fridge was delivered with dents and stopped working 30 minutes after the installers left. Product is out of stock and Best Buy wants me to give them $100 MORE for another model instead of fixing their mistake. Horrible customer service, especially for a Total Tech member. Wont be shopping at Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Quality Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and performance. Very happy with this product for less than half of what I had committed to pay.
I would recommend this to a friendLOVE OUR FRIG!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator and the service was AMAZING!
I would recommend this to a friendLightbulb out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem is that our light doesnt work on ours in the main compartment. I dont think that's too common.
I would recommend this to a friendAdd a little code
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I've had the refrigerator a month and it seems to be working perfectly well we'll see how it does in the future so for right now it gets a 4
I would recommend this to a friendSolid French Door Fridge for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge for going on a month and its been great and for a reasonable price.
I would recommend this to a friendFridge of choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product Supplied well in time Good service Recommended to buyers
I would recommend this to a friendJust what we needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall as described, great value! We really needed a new fridge for the office and this fits the bill.
I would recommend this to a friendAwesome product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and options! Having the water pitcher inside with the ease of filter changing is wonderful.
I would recommend this to a friendDifficult to wash.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the crumbs of products are clogged between the walls of the shelves, it is impossible to wash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A clean appliance makes the kitchen looks stunning, VitaliM. We'll be delighted to help!
Sometimes messes in the fridge require deeper cleaning, and to get the job done, you must remove the refrigerator bins, shelves, and drawers. Most of them are made for easy removal, but knowing the right way to remove them makes it even easier. Below are the links to guide you.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to properly deep clean the inside of your Samsung refrigerator:
https://www.youtube.com/watch?v=Zd0-HIDDrM0
You may also refer to pages 50-56 of the user manual for more information about maintaining the appliance.
https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145644906) to help our team pull up your information when you message us.
Thank you!
-Angelica
Wonderful Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was wonderful Ty Steve as well as Delivery was excellent very professional
I would recommend this to a friendExcellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good space, lots of room, and the fridge looks good, I love the new black stainless steel
I would recommend this to a friendGreat buy, hoping it will stay that way.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good much better than my GE refrigerator which broke down after only 4 years.
I would recommend this to a friendSo much room to organize
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best refrigerator EVER!!! No space wasted with the ice maker. The ice NEVER gets freezer burn!!!
I would recommend this to a friendGreat fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the water pitcher doesn't always fill on automatic fill..we have to remove and reposition multiple times to work. Frustrating.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Girlclueless, I want to congratulate you on your new Samsung Refrigerator and notice you were having some concerns with your water pitcher. I will give you a helpful guide that is sure to help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
We are so happy to welcome you to our family. ^Brad