Customer Ratings & Reviews
- Model:
- RF28T5F01SR/AA
- SKU:
- 6417766
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Family Hub feature for its entertainment value and ability to create happy memories. They appreciate the spaciousness of the refrigerator and its smart features. The sleek design and price point are also seen as positive aspects. However, some customers have expressed concerns about the ice maker.
This summary was generated by AI based on customer reviews.
Samsung Family Hub refrigerator.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the picture download feature so I can put up family photos.
I would recommend this to a friendGreat fridge except for the dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Dents all over the left side though
I would recommend this to a friendGreat Space, Easy to Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this gorgeous refrigerator! Tech is very straight forward.
I would recommend this to a friendA must buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge the quality is 2nd to none. Smooth operation
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really good service and everything I love it...excellent
I would recommend this to a friendMy smart fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is awesome. I couldn't have chosen a better one
I would recommend this to a friendLove!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this refrigerator! The kids love it too!
I would recommend this to a friendEasy to use, lots of space!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it, great size and we use the family hub everyday.
I would recommend this to a friendGreat fridge and awesome features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recommend this fridge great quality great features
I would recommend this to a friendNice tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the coolest fridges you'll own! My family loves it.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator love it!!! Very tech savvy!!!
I would recommend this to a friendNice fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I would recommend it does a lot everyone love it
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far so goodI am very satisfied with the product!!
I would recommend this to a friendGreat features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about my purchase best purchase of 2020
I would recommend this to a friendFamily hub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge lets you see inside while at the store
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me encanta mi nuevo refri. El tamaño es perfecto.
I would recommend this to a friendSamsung is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge, its definitely worth the money!!!!
I would recommend this to a friendSamsung System
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In size its a plus a huge refrigerator,but I am disappointed with the Family Hub (Android) so is very difficult to ad new apps if you have a IOS
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that you have concerns when adding new apps to the family hub.
Please know the Family Hub is running under the Tizen 4.0 operating system, and apps designed for the IOS system may or may not be available for the family hub.
If the app involves a third party (such as Pandora), contact the company that provides and maintains the app. They may be able to provide more information.
Only some apps on Family Hub work https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Here is the list of apps available for the family hub. Please see the link for more details.
Family hub apps
https://www.samsung.com/us/explore/family-hub-refrigerator/features/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144947883) when you message us to help our team pull up your information.
Have a great day.
^Charles
Hub froze and rarely works from day one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The day I turned it on the family hub froze right out the gate. The screen just has been frozen 90% of the time. It’s a friendly reminder why android devices are terrible. I’ve tried everything and the screen doesn’t respond to any touch or Bluetooth or anything. Had the thing for less than two weeks. It’s a nice refrigerator but the gadget is a pain.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FAATmofo,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the
Samsung - 28 cu. ft. 3-Door French Door Refrigerator with Family Hub™ - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you with your Smart Hub concern.
Hub Status is Inactive in SmartThings
https://www.samsung.com/us/support/troubleshooting/TSG01109863/
Cannot Complete SmartThings Hub (2018) Setup
https://www.samsung.com/us/support/troubleshooting/TSG01109706/
Factory reset or reboot your SmartThings hub
https://www.samsung.com/us/support/answer/ANS00048958/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202008/20200809064232828/DA68-04012E-00_FDR_RF6000T_ND__F-Hub__EN-MES-CFR__USA.pdf
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144390840
Thank you for choosing Samsung.
^Ross
- Cons mentioned:Ice maker
ice maker issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker stopped working after literally the day the warranty expired
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Skeletongirl!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator ice maker stopped working. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to this link/video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the ice maker stopped working on your Samsung Refrigerator on page 57:
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144788218
Have a great day.
Melardo