Customer Ratings & Reviews
- Model:
- RF28T5101SR/AA
- SKU:
- 6417769
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the spacious interior, internal water dispenser, and affordable price of the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator with Internal Water Dispenser. Many customers mentioned that the refrigerator has a lot of space, which is great for storing food and drinks. Others appreciated the convenience of the internal water dispenser and ice maker. Additionally, many customers found the price of the refrigerator to be reasonable.
This summary was generated by AI based on customer reviews.
No good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frige is o.k. icemaker is abust. I cant go without ice and it doesnt make ice like my old frige did. Every 30 minutes. For such a big thing, it lacks on productivity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 28 cu. Ft. Large-Capacity 3-Door French Door Refrigerator with Internal Water Dispenser - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Refrigerator ice maker is not making ice. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to the user manual ice maker does not make ice issue on page 59: https://downloadcenter.samsung.com/content/UM/202008/20200814074426173/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA_u.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF28T5101SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144707893
Have a great day.
Melardo
Water not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it this morning. Water will not dispense nor will it make ice and yes the water is turned on. Water gets to the filter but no further. Samsung was no help. Calling in the morning to get a new one.
No, I would not recommend this to a friendTRASH
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE IT WAS THE ONLY ONE I COULD GET BECAUSE OF COVID ,,,,,,,RIGHT YOU CANT CLEAN SOME OF THE SHELVES ITS STRANGE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, LeslieDeVito. We appreciate your review of the experience cleaning the shelves.
We recommend not cleaning glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impacts such as bumping or dropping.
Here is a link to "Samsung refrigerator shelf/drawer removal and cleaning guide" and scroll down to "Refrigerator cleaning tips" bullet #5: https://www.samsung.com/us/support/answer/ANS00063107/
I also shared this video about "How to properly deep clean the inside of your Samsung refrigerator": https://www.youtube.com/watch?v=Zd0-HIDDrM0
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145025736), which will help our team pull up your information.
Have a great day.
Melardo
Not cooling after 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cooling after 7 months, Samsung won't provide repair service until May 24. Not recommending this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there mcaj2001,
I noticed that your Samsung Refrigerator is not cooling and completely understand how frustrating this can be. I am glad to see that you are headed in the right direction for a repair from one of our Certified Samsung Technicians. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143321731. We thank you for being a part of our Samsung family. ^Brad
Bad communication
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle does fit and you won’t fix it. Supposed to be in order and then was told there was no order to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I'm so glad you shared this with us. Because the doors of the refrigerator are designed to be removable during the installation process, sometimes they need to be tightened back into place. But not to worry, I have this link (https://bit.ly/3En8n0S) that can walk you through how to do just that. ^Jecca
Samsung 28 cu ft 3- Door - Poor Performance
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Refrigerator always gives some or the other trouble, the bottom compartment always froze no matter how ever we alter the settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SantoshBharatha! Thank you for your feedback. We are sorry to hear that your fridge area is freezing. Please see the link below to help resolve that concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001030/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143920684
Thank you for choosing Samsung. ^Nic
manager
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was the worst! They didn't go over the unit, they did clean they did ware a mask, left trash in the house and in the yard! the worst never again
No, I would not recommend this to a friendComplaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not given the right fridge and everytime I call I get put on hold
I would recommend this to a friendHapp Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It offers everything that we want. The design and storage are perfect for our kitchen.
I would recommend this to a friendIt Died in Less Than 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it worked. But after a minor power outage it died. And will cost an estimated $600 to repair and no one can come to service it for 2 days. Which means not only are we out at least $600, but all of our perishable food as well.
No, I would not recommend this to a friendNot bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought during the height of the pandemic so availability of products wws limited. Went with this because it was available. Bought October 2020 and broke by August 2024.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us of your refrigerator-related experience. Allow us to assist you with this, AnnaP.
We would like to personally speak with you to gather more information about the fridge and have it serviced.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147628380, to help our team pull up your information.
Have a great day!
^Chrystel
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Just dont slam the doors becase the bins will break.
I would recommend this to a friendDOES NOT MAINTAIN TEMPS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it until my milk spoiled. It does not maintain temperature. Isn't that the main job of a refrigerator? No more Samsung for me, although they used to be my preferred brand. 3 years old - throwing it out.
No, I would not recommend this to a friendFridge is great but
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So the fridge and freezer themseves are great, the problem is the water pitcher. After a month we noticed a mold buildup around the too so we rook it apart to clean. I checked everywhere and found nothing stating that it is not dishwasher safe and we put it in the dishwasher. Disaster. It completely warped the entire pitcher so the top will not even fot on the pitcher anymore…. And the replacement for it is $100…. Who wants to spend $100 replacing a water pitcher?! There needs to be a removeable sticker on the pitcher stating to hand wash only.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cass,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the Auto Fill Water Pitcher, which is made out of plastic, got damaged after a cycle in the dishwasher. Your feedback helps us understand where we can take steps to improve our product and service.
Your Auto Fill Pitcher is not dishwasher safe. Washing it in the dishwasher can warp the pitcher and cause leakage. Always hand wash the pitcher with light soap. I have shared Samsung links below that show it is not dishwasher safe.
https://www.samsung.com/us/support/answer/ANS00062328/
https://www.samsung.com/us/support/troubleshooting/TSG01206863/#:~:text=Your%20Auto%20Fill%20Pitcher%20is%20not%20dishwasher%20safe.
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144628596
Leo
Pitcher drips as you pour
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator but the water pitcher drips when you are pouring water into your glass. I pour water hovering over my sink because it will drip as you pour.
I would recommend this to a friendNever, ever buy a Samsung fridge, please.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this refrigerator and 3 months after the warranty expired it stopped defrosting. Ice had built up over the coils and continues to build up, covering the defrost drain hole. You must manually defrost the refrigerator every 2-3 months, emptying your food into coolers in the process. Feels like I'm living in the 1950's. Samsung apologizes and keep sending technicians who simply tell me 'I can defrost your fridge but I can guarantee the problem will recur. There is a design flaw here'. They refuse to admit it and provide me with a new unit. I wish someone had told me about this before I bought the product. If in doubt, google 'Samsung refrigerator defrost problems'. or "Samsung refrigerator class action lawsuit". I'm simply trying to make sure you don't make the same mistake that I and tens of thousands of others have made...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JonathanS,
I see you are experiencing issues with your Samsung Refrigerator not cooling properly. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143117942. We thank you for being a part of the Samsung family. ^Brad
Such POOR service from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in October and it stopped cooling in December. It ruined a lot of my food. I tried to schedule service through Samsung, but the local repair shop they use never called me back. I've heard a lot of other folks have had trouble getting their Samsung appliances serviced. I wouldn't recommend buying Samsung refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. You stated that your appliance was only 2 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142760083. We thank you for being a part of our growing Samsung family. ^Brad
The WORST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are finally getting rid off this refrigerator after 5 years of pain. One issue after another including faulty ice maker, coils freezing, constant puddle of water under crisper drawers, and inconsistent cooling. Freezer handle broke after only months of purchase. Door shelves also broke early on. We purchased this based on great reviews so felt obligated to write this one. Don't do it! Goodbye Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144053744) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Big metal box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival- Compressor was bad. Unit was manufactured February 2021. Samsung is exchanging it for a new one. Also- the internal water dispenser drips some.
No, I would not recommend this to a friend