Customer Ratings & Reviews
- Model:
- RF28T5F01SG/AA
- SKU:
- 6417773
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Family Hub feature for its entertainment value and ability to create happy memories. They appreciate the spaciousness of the refrigerator and its smart features. The sleek design and price point are also seen as positive aspects. However, some customers have expressed concerns about the ice maker.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Spacious
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge! It is very spacious . I am really enjoying the technology
I would recommend this to a friend Good offer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent price! its a chistmas present, havn't used yet!
I would recommend this to a friend- Pros mentioned:Family hub
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge has everything you need and some would recommend to anyone
I would recommend this to a friend - Pros mentioned:Spacious
Cool Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious fridge. Don't pay full price these fridges go on sale frequently
I would recommend this to a friend Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, the family loves this fridge. The option to be able to peek inside your fridge while visiting the store is amazing. It saved a extra trip on few occasions now. There's a ice machine but no water, that's the only down fall about this fridge. I'll blame the wife for that one though. SHe had to have this thing but it was definitely a great choice .
I would recommend this to a friend- Pros mentioned:Spacious
Awesome fridge for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is amazing. It has a lot of room inside and is extremely quiet.
I would recommend this to a friend - Pros mentioned:Smart features
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge and love the added smart functions
I would recommend this to a friend - Cons mentioned:Delivery
the fridge it's self is awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ghe fridge js great but delivery was pretty bad putting holes in my walls
I would recommend this to a friend - Pros mentioned:Spacious
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge it has more space than other models. Great design
I would recommend this to a friend Happy Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Fridge !! High tech and fun it use, very Happy with it
I would recommend this to a friend- Pros mentioned:Spacious
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge with a lot of space. And the camara is great
I would recommend this to a friend So far it’s been great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s been great! If you’re not going to install the water connection do not get the one with the ice maker takes way too much space, I had to switch to this one. It was a big difference on the space, it does have an ice maker but it’s in the freezer.
I would recommend this to a friend- Cons mentioned:Scratches
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues so far except for random scratches and some of the plastic wrap on the screen won’t come off. Sometimes if you pause and app it will randomly start playing again in the middle of the night
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, MalikaZ. Let's go ahead and check some settings on your refrigerator.
Just like a phone or a tablet, your fridge's Family Hub panel will need software updates once in a while. Please see the link below.
Update the software on your Samsung Family Hub smart fridge
https://www.samsung.com/us/support/answer/ANS00086663/
We can also try to reset your Family hub refrigerator. Please see this link.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902
For the scratches on your refrigerator, please see these videos for some quick and easy guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145047371) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Ice maker
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did like the size of l the unit but that was about all. The speaker on the unit started muffling after one week is having it. The biggest issue is that it didn't come with a water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you will like everything on your refrigerator, not just the size, Quina. We'll be delighted to help with your Samsung appliance.
As per checking, your Samsung refrigerator has a storage tank inside that should be filled appropriately after connecting it to the water line. To do this, press the water dispenser lever until the water runs from the water outlet.
You may check pages 32-34 for more information about connecting the water dispenser line.
https://downloadcenter.samsung.com/content/UM/202008/20200809064232828/DA68-04012E-00_FDR_RF6000T_ND__F-Hub__EN-MES-CFR__USA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145173414) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Family hub
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, and great features to use with smart hub.
I would recommend this to a friend Touchscreen useful
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch screen is very useful. I’ve been using for my grocery list, calendar, and other apps functions. The only downside is the shelves in the fridge do not have many adjustment options or a sliding shelf. The freezer sliding top drawer always gets stuck.
I would recommend this to a friend- Cons mentioned:Ice maker
Great Entertainment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I just wish I pick the one with water dispenser.
I would recommend this to a friend - Cons mentioned:Poor customer service
Samsung is a bad choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has terrible customer service and I wouldn’t buy anything from them ever again. The ice maker on mine broke after a few weeks. I do like the rest of the fridge but I have no trust in this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Suzanne1,
We apologize for your experience with the 28 cu. ft. 3-Door French Door Refrigerator with Family Hub™ - Stainless steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5F01SR/AA
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729319
Have a great day.
^Charles
- Pros mentioned:Spacious
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice alot of space I like Samsung and the features.
I would recommend this to a friend - Pros mentioned:Spacious
Great fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious, excellent cooling, looks great in our kitchen.
I would recommend this to a friend