Customer Ratings & Reviews
- Model:
- RF28T5F01SG/AA
- SKU:
- 6417773
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Family Hub feature for its entertainment value and ability to create happy memories. They appreciate the spaciousness of the refrigerator and its smart features. The sleek design and price point are also seen as positive aspects. However, some customers have expressed concerns about the ice maker.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Scratches
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a lot of scratch inside and out. Suppose to be brand new.
No, I would not recommend this to a friend problem with seal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective model. It would not seal. Best Buy was courteous enough to arrange for an exact model exchange.
No, I would not recommend this to a friendFridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, it was installed and currently working fine. My only complaint is the material, it get songs easily.
I would recommend this to a friendDidn’t get cold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My didn’t work and they act like they didn’t care so I sent it back and went somewhere else.
I would recommend this to a friendBrand response from Samsung
Posted .Hi 001Lee.
Thank you for choosing Samsung for your refrigerator We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It need water dispenser on outside as well as ice maker
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Mines,
Congratulations on your new Samsung Refrigerator and thank you for taking the time to post your review. We have options that are available with an external ice maker/water dispenser. See link below:
https://www.bestbuy.com/site/samsung-26-5-cu-ft-large-capacity-3-door-french-door-refrigerator-with-family-hub-and-external-water-ice-dispenser-stainless-steel/6401622.p?skuId=6401622
We thank you for choosing Samsung and welcome you to our family. ^Brad
Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best appliances you can get is from Best Buy ,go n get yours now quality ease to use
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Dino,
Congratulations on your new Samsung Refrigerator. We are excited for your newest addition for your kitchen. We welcome you to our fmaily and thank you for choosing Samsung. ^Brad
Fridge review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was good but during delivery and installation, they got scratches on my fridge.
I would recommend this to a friendNever buy Samsung
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge bit the dust after only 6 months. I woke up on a Saturday morning to my fridge and freezer being over 60 degrees and all my food being ruined. I tried and tried getting customer service but never got a live person until Monday. Even then I couldn’t get any help in a timely manor. I kept getting people saying they don’t offer same day service and that it could take up to 2 days for them to call and schedule the repair and then they could be up to another week out. All the while I am watching hundreds of dollars in food go bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JennyA, I realize you are having some issues with your Samsung Refrigerator not cooling and know that you are upset in this situation. I am glad to see that you re headed in the right direction for a repair. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143599752. We thank you for choosing Samsung in your home. ^Brad
Missing handle screws
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was delivered, but never installed. I installed myself, however the screws to the door were not inside or on the fridge. Called trying to get them and apparently I have to contact the manufacturer even tho I purchased through bestbuy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sweetie,
I see you are experiencing issues installing your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143128978. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Poor customer service
Worse experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience i had ever had, first delivery they droped my new fridge, broke my old one hauling it outside, and left me without a fridge for 13 days Won't recommend to my worse enemy, overall if i can them a 0 i would
No, I would not recommend this to a friend - Cons mentioned:Poor customer service
Love Samsung products but stay away from Samsung f
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy! Having this fridge is like dating a supermodel that's completely psycho. Looks great, feels great but broke after 11 months. Customer service sucks. Day 6 of no fridge currently.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ivantheterrible! Thank you for taking the time to leave your review. I understand that your unit is not working properly and we would like to communicate with you further to see what assistance we can provide. We can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
using ticket number: 1143957434
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Delivery
Delivery and overall handling of situation poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was canceled from then on the whole situation was not handled good at all. I would need a lot of time to detail everything. You can contact me for details.
No, I would not recommend this to a friend FamilyHub doesn’t work!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m leaving a one star because the FamilyHub feature doesn’t work. The primary reason why I purchased this refrigerator was for its user interface. I even exchanged the fridge twice thinking it was a defected item, clearly not. I’m told my Samsung the refrigerator doesn’t have that feature yet because it’s new. Hmmm, then why market it as FamilyHub? I’m hoping someone can help resolve this issue, so I can finally enjoy the refrigerator and it’s amenities.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lina,
I see that you are having some concerns with setting up and using your Samsung Refrigerator and I would like to help to ensure you are getting the most of your appliance. See links below:
https://www.samsung.com/us/support/answer/ANS00080242/
https://www.samsung.com/us/support/answer/ANS00077919/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143158128. We welcome you to our family and thank you for choosing Samsung. ^Brad
Make sure you are getting a new unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience. I paid for a new unit but they sent out used/open box. We requested a replacement and was sent even a more worse looking one with bumps and scratches. This was after waiting 1 hour outside the delivery time frame and was told by the delivery driver that Samsung sends them products without boxes.
No, I would not recommend this to a friendGood Fridge, Not so much Best Buy themselves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not so much upset with the product but more with Best Buy. Moral to the story: DO NOT opt to have them deliver. I bought an open box and got a great deal. They delivered it and it was damaged beyond belief. Then I couldnt get the same price for another. I just asked for my money back and bought elsewhere. It was a shame. Otherwise... Great fridge and even better if I would have gotten it for the deal I originally had.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for feedback with the delivery/install team and the delivered fridge.
Have a great day.
^Charles
Samsung fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator. Hate the non user friendly “Family Hub”. It is jacked up and can’t get it to reset.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LDBG,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble resetting your family hub. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
Reset your Family Hub screen:
https://www.samsung.com/us/support/answer/ANS00087902/
You may opt to watch a video on how to reset Samsung Family Hub refrigerator:
https://www.youtube.com/watch?v=ZOxkEclcar4
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Set up your SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
https://www.samsung.com/us/support/troubleshooting/TSG01109780/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5F01SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144543232
Thank you for choosing Samsung. Have a great day.
-Trisha-
Horrible service and damaged product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered this product and bestbuy delivered a complete damaged product reschedule the deliver and gain send a damaged product. geek squad keeps calling and saying sorry we cant do anything will reschedule for you. no quality check from bestbuy end. never expected such bad service from best buy. looks like bestbuy is selling outlet products a new products.
No, I would not recommend this to a friendDO NOT BUY IF YOU VALUE YOUR SANITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL!! Purchased December 23, 2020. Compressor went out January 15, 2021. Have been dealing with Samsung repair support, and the parts aren't available to repair. Didn't even work for a whole month. Will never purchase a Samsung fridge again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142949496. We thank you for being a part of the Samsung family. ^Brad
The ad they put up for the fridge states wrong inf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have the internal water dispenser like it states on the ad, had to make an exchange
No, I would not recommend this to a friendOWNER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO FAR SO GOOG.I HOPE IT WILL WORK GREAT AND LOOKS GREAT.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SHAH, I am so glad your new Samsung Family Hub Refrigerator is looking good. I hope you enjoy the unit as much as we enjoy reading your feedback. Welcome to the family and thank you for choosing Samsung in your home. ^Brad