Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but not for me. It is smaller than expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Zwoo, congratulations on getting your new Samsung Refrigerator. I know you must appreciate how well the unit works as much as we appreciate your honest feedback. Welcome to our family and thank you for choosing Samsung in your home. ^Brad
Service Call — No Shows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second missed appoint by the people to install a drier riser. Was the house during the now time of the appointment. No knock hear and doorbell not run. No response to text saying where are you? Not happy. Cannot communicate with a human w/o waiting FOREVER.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking refrigerator, blue lights are nice touch
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Excellent price! Exceptional service! I will recommend this product to everyone.
I would recommend this to a friend4 Door
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the finish and door options. We keep snacks and cans in the middle drawer.
I would recommend this to a friendsamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love my fridge works perfect, ice cold everytime nothing is ever warm. The water pitcher is nice too
I would recommend this to a friendthe unit was defective-- we had it replaced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the unit was defective----------- we had it replaced
I would recommend this to a friendDidn’t even last 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 19 months and it started to flip my breaker off so now I have to wait 3 days for repairs and now all my food will go bad So disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there trigger209, I see you are having concerns with your Samsung Refrigerator tripping your circuit. I know that is alarming and would like to provide a helpful guide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
We are here is your need any further assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143794912. We thank you for choosing Samsung in your home. ^Brad
Great appliances for new movers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy appliances are great beautiful and nice. They have a great discount if you buy a bundle appliances.
I would recommend this to a friendReview
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we wanted for our new home.At a comparable price.
I would recommend this to a friendVery pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with my purchase. Delivery guys were awesome.
I would recommend this to a friendGreat choice for a refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The representative was very helpful in guiding me through the choice and buying process.
I would recommend this to a friendrefrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s so big my wife gets lost in it works really nice
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size freezer area and refrigerator area Fits my large yeti to fill water
I would recommend this to a friendCan’t believe I didn’t know about this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caution! DO NOT BUY Check out TikTok and Facebook has a whole group dedicated to complaints about this refrigerator oh how I wish I knew about this before buying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kame,
We appreciate your review of one of our Samsung refrigerators. We will be glad to find a resolution that may fix the issue.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144948366) to help our team pull up your information.
Thank you!
-Angelica
Great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.friendly, professional clean install just what we wished for. Thank you.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator still hasnt been delivered. Ordered 9/3 with a 9/8 delivery. It is 9/30 and now wont arrive till November 12th. Frustrating! Cant give any stars if i dont have the item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
having to write something is useless and a waste!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product. did not like having too use at least 37 characters to do review!
I would recommend this to a friendRefrigerator and stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great staff, respectfully treated, good prices quality
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator freezer and water dispenser
I would recommend this to a friend