Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Needs a light on the dispenser
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish there was a light for the through the door ice/water dispenser, other than that. I love my fridge!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for your honest feedback about the design of the Samsung refrigerator.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144663126
Thank you for choosing Samsung, and have a great day!
^Rainly
- Cons mentioned:Ice maker performance
Great for 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge for the look and space. However, 2 months later and the freezer is not freezing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Midmosie, I realize you are having some issues with your Samsung Refrigerator not cooling properly and know that is very concerning. I would like to provide you with a guide to help ensure that best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you need any additional assistance, we are here for you you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143723410. We thank you for choosing our Samsung family. ^Brad
- Cons mentioned:Ice maker performance
water & ice dispenser dribbles down the drawers &
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy,, drawers do not shut on own,,Water & ice drips down the drawers & onto floor. was not shown any details. SAD
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello welma! We'd be more than happy to discuss all the concerns you're having with this refrigerator to see how we can best help. Please reference ticket number 1142560731, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Poor customer service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator breakdown after none month of having the fridge. Delay on getting the repair expertide
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144733792
^Camille
Issue with coolers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good Product and cooler stoppped working in 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the cooler on your Samsung refrigerator, PrashanthH. We'll be glad to help!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Nice refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator but mine came with a bad odor that won’t go away. Samsung is going to replace it but have to wait over 2 months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Meee! Thanks so much for sharing your experience. Samsung values your opinions. ^Jecca
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fits inside the refrigerator. I hate that my milk gallons go on the door handle and not on the shelves. If I knew this I wouldn’t have bought it. So I recommend you do your research before buying any refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Momoffour,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for giving us your honest feedback about the design. It can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144419695
^Rainly
Samsung icemaker defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker dispenser doesnt stop turning and creating sparks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi User413,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's icemaker dispenser doesn't stop turning. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144469679
Thank you for choosing Samsung. Have a great day.
-Trisha-
expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible, paid for installation, but not installed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for reaching us about the Samsung refrigerator. I'm sorry to hear about what happened to the installation of the Samsung refrigerator.
To help you with this, I will provide you with a link that indicates the installation guide on pages 15-37.
Here's a link: https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf.
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144484652
^Rainly
There is no where to put a gallon jug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’sl a nice unit easy to use but no where to put a gallon of milk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are concerned about where to place a gallon of milk. I can help with that. Our door bins are specifically designed to hold your gallon of milk. Thank you for choosing Samsung. ^Brad
Samsung 28 Cu. Ft. 4-Door French Door Smart Refri
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Experience with Best Buy and Excellent Samsung Refrigerator! I purchased the Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer in Stainless Steel, and I couldn't be happier. The refrigerator itself is spacious, quiet, and stylish — the FlexZone drawer is especially useful for organizing different items. Best Buy provided good customer service throughout the process — from purchase to delivery. The product was delivered on time, and the team handled installation smoothly and professionally. Overall, Best Buy is a seller with good standing, and I would definitely buy from them again. Highly recommend both the product and the store!
I would recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all where do I start the day my fridge is being delivered the two guys could not get the fridge in the door so they offered to leave it in the garage and come the next day and bring tools to remove my front door and put the fridge inside well three months later and I’m just now getting my fridge put in the house they kept rescheduling and sending cruise that did not know what they were doing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Ken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud icemaker. Refridge space is very small. No water dispenser night light. Freezer drawer hard to pull out. Etc, Etc, Etc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, kenn!
Let us help get your refrigerator to work properly.
A refrigerator is never completely quiet, even when it's new. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE&t=2s
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
This link will show you some tips to help organize your fridge and get the most out of your food.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Most drawers are made for easy removal, but knowing the right way to remove them makes it even easier.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
You may also refer to pages 27–28 of the user manual to adjust the freezer drawer:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145283749) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Came dented
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent with dents after waiting a week with a missed delivery
No, I would not recommend this to a friendLies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's obvious you do not respect the customers opinions. I've written two full responses and have not heard back from either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues. If there is anything we can do to help, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143000473. We thank you for being a part of the Samsung family. ^Brad
I wouldn't recommend it to my friends
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temperatures inside the refrigerator vary and do not give enough cold to preserve foods and drinks of all kinds, which causes food damage inside the refrigerator. This indicates a manufacturing defect in this refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you get the best value for your money, MrJo. Let us help you improve the cooling performance of your Samsung refrigerator.
I recommend checking the resources below for troubleshooting steps that may help fix your refrigerator's temperature.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=FiAGtKdGHPA
You may also check page 71 of the user manual for other troubleshooting steps to try when the refrigerator is not cooling enough.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
I've included a helpful link for a guide on what temperature should you set your refrigerator for reference.
https://www.samsung.com/us/support/answer/ANS00080450/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145138224) to help our team pull up your information when you message us.
Thank you!
-Angelica
Broke 3x in 9 months and Best Buy doesn’t care
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer broke twice in first 9 months. Lost everything. Water dispenser filter unit had to be replaced, too. Best Buy’s “extended warranty” on Samsung’s refrigerators means Best Buy won’t help you during the first year - you have to call Samsung who won’t do anything but send technicians. No one has accountability. I’ll never shop with Best Buy again and I’ll never purchase a Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there agrohobbit, I see that you are having issues with your Samsung Refrigerator and realize how rocky your experience has been. i would like to offer some help with your Manufacturers Service Warranty. let us help find a resolution to your problems via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394138. We thank you for choosing our Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Icemaker sucks
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker sucks. All the reviews stating this are correct
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I'd like to share this link with you: https://bit.ly/2Xi4w2e. It has information on what to do when the ice maker is not working properly. ^Jecca
Don’t buy black stainless
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a year after purchasing this fridge the black stainless is peeling significantly and I won’t buy a Samsung product again. I spent way too much on this fridge for it to peel so soon. The black stainless is just a garbage coating that peels even when you take care of it like a baby.
No, I would not recommend this to a friendVery happy with the purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a great unit with a good price, lots of space, especially like the extra space in the freezer. The ice machine works fine but wish the button to release the ice was a bit more sensitive. Overall a good fridge and I’d recommend it.
I would recommend this to a friend