Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service by Josh. Quick efficient and courteous.
I would recommend this to a friendAwesome refrigerator, no wasted space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy as a tank but easy on assembly, no wasted space and perfect controls.
I would recommend this to a friendBad refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator sounds as loud as a train. At night it is impossible to sleep. I am not happy with this purchase.
No, I would not recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a wonderful refrigerator. Water taste great.
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loke the extra door comes in handy for storage and is
I would recommend this to a friendGood quality and design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good brand and I like it. I recommend it to anyone
I would recommend this to a friendWorst experience I've had at Bestbuy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work out of the box. Didn't have replacement. Will not buy another appliance from Best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It coming with a damage door and they didn’t change it and just give me small discount
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of the refrigerator when it was delivered.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They brought me a Defective product and didn’t last a week. They picked it up from my home and has still not refunded my money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289 is available 24 hours a day for feedback regarding the refund policy.
Have a great day.
^Charles
Disappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your technician installed the waterline wrong…. Flooded my whole house with over 50k damage I will never buy anything from you
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Bad unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit never worked right . Top. Got cool to sometime cold , middle draw and freezer never worked. 4 service visits over a month to tell me it broke beyond repair.
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, it never cooled at all. Liked the middle drawer
No, I would not recommend this to a friendWorst purchase ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase that I’ve ever made. It took me a month to get a refrigerator with handles for that want to not dispense water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. We are always working to improve the quality of our products and to drive customer satisfaction. Feedback like yours will certainly help us to continue improving our products and customer experiences. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786740) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Needs a light on the dispenser
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish there was a light for the through the door ice/water dispenser, other than that. I love my fridge!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for your honest feedback about the design of the Samsung refrigerator.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144663126
Thank you for choosing Samsung, and have a great day!
^Rainly
Great for 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge for the look and space. However, 2 months later and the freezer is not freezing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Midmosie, I realize you are having some issues with your Samsung Refrigerator not cooling properly and know that is very concerning. I would like to provide you with a guide to help ensure that best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you need any additional assistance, we are here for you you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143723410. We thank you for choosing our Samsung family. ^Brad
water & ice dispenser dribbles down the drawers &
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy,, drawers do not shut on own,,Water & ice drips down the drawers & onto floor. was not shown any details. SAD
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello welma! We'd be more than happy to discuss all the concerns you're having with this refrigerator to see how we can best help. Please reference ticket number 1142560731, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Poor customer service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator breakdown after none month of having the fridge. Delay on getting the repair expertide
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144733792
^Camille
Good But
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Lots of room. Ice makers a little slow but it is a great refrigerator
I would recommend this to a friendNice refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator but mine came with a bad odor that won’t go away. Samsung is going to replace it but have to wait over 2 months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Meee! Thanks so much for sharing your experience. Samsung values your opinions. ^Jecca
Issue with coolers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good Product and cooler stoppped working in 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the cooler on your Samsung refrigerator, PrashanthH. We'll be glad to help!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
