Customer Ratings & Reviews

We've only had this fridge a short while but so far so good. Love the draw for my beer! The fridge is nice to have everything at eye level as opposed to the side by sides. The water and ice dispenser works well. So far we love it!!

Excellent product and easy to operate with the choice of smart ap

Good product. I really like it. This refrigerator have more space than my old one.

My last refrigerator lasted 13 years. I hope this one will do the same. It's a beautiful fridge with much more space than my previous one. So far...I am one happy girl.

Have had this fridge for a couple years now. Suddenly the Ice Maker froze over. Called for support and Samsung said the ice maker would have to be replaced, and they ordered parts. Two weeks later, they send me a text that it won't be repaired. Now, I'm fighting with Samsung to get this resolved.

Excellent refrigerator we love how the shelves are set up making ver spacious

Great fridge. Have had it for over three years with no single issue.

Awesome! It is fancy and beautiful. Very nice because i can monitor on my phone.

We rolled the dice on this fridge after reading the reviews and unfortunately lost that gamble. The fridge layout and features are fine but we have been having a few issues with the fridge that require service. The ice make only does crushed ice even when selecting cubed. The crushed ice leaves some bits behind in the chute that eventually melt and drips down to the tray. Also the doors aren’t level where one closes on its own fairly aggressively. Lastly the pitcher of water that automatically fills has a leak and won’t seal properly so when you pour water from it water drips down the side of the pitcher. All issues that can be repaired but Samsung service has been HORRIBLE. Every step of the process has been agonizing. From scheduling, to repairs that did nothing. Again a decent fridge but if you need repairs you will regret it. We have had Samsung fridges in the past and happy since we never needed to call. They are reasonably priced but now I see where they skimp to keep costs low. I suggest you try another brand instead.

excellent product.. using since last 5 years without any issue

I’ like this product I recommend to anyone the need refrigerator

Very spacious and looks awesome. We love it. Had to call Samsung to figure out how to get the temperature controls to work. Needed to unlock the control lock first but the manual could have been clearer. The other small issue is crushed ice. Ours is a mixture of crushed and cubed ice.

Water leaked and ice fell out on occasion. Took 4 days for the freezer to get cold enough to but frozen items in. Would not recommend if your old fridge dies. May take to long to get things cold again.

We have owned our unit for a little more than two years. Within the first six months, the ice machine started to intermittently freeze up and stop working. By the end of the year, it was freezing up at least once a week, and occasionally leaking water onto our hardwood floors. And by year two it was freezing up every other day, leaking onto our floors and the interior temperature was not at a safe level (10 degrees higher than the computer board's reading. Today we deal with water on our floors and a seized up icemaker every other day, and an internal temperature 10 degrees warmer...... no amount of visits from Samsung repair people can make up for the frustration of ruined hardwoods, drinking sour milk, or the smell of spoiled meat. I hope my experiences help you make a sound buying decision. I wish Best Buy or Samsung would save us from this disaster but no luck.

We have really enjoyed our new refrigerator. It is exactly what we wanted.

I don't understand how anybody can love this refrigerator. It is not fingerprint proof whatsoever. The ice and water dispenser rusted out. My Flex drawer lining cracked from back to front and I can't seem to find the replacement part anywhere online under $300. Oh yeah and after 2 years all of my food containers bottles jars Etc have condensation in them most likely cause by the rancid smell that's coming from inside the cabinet of the refrigerator, most likely the insulation got wet some way somehow. Do not buy Samsung products don't even get me started on their dishwasher that totally rusted out on me.

We did like this refrigerator when we first got it. About 1 year in the freezer light went out. The replacement cost of bulb was too expensive to do anything about. About 18 months in the display for the flex drawer went out. Now we cannot tell the temp we have it set. 2 years in, the water slowed down to 45 seconds to fill 6 oz. (website says 6 oz in 10 seconds) tried new filters and new supply line. Just something in the refrigerator. Fast forward 4 years, now about 3 times a month we wake up to a puddle in the middle or our floor. It leaks out of our refrigerator and we do not know the source. Mor often we find water/ice in the flex drawer. They said we have our temps set wrong on the refrigerator. Do not buy a Samsung appliance.

I purchased this refrigerator on August 4, 2019. I love the look but the performance of the ice maker has just been horrible. During the first year, it made ice but it would take a good 30 seconds to fill a normal sized drinking glass. It would also leak a little water from the dispenser area. Not a big deal....I would just fold a paper towel and place it under the dispenser. Then during the 2nd and 3rd years, it would go through periodic cycles of making no ice at all and/or freezing up inside of the ice maker. Then, suddenly it would start making ice again. Then, a few months back, it stopped making ice completely and then it started leaking from somewhere inside onto my kitchen floor. At that point I had had it and I shut off the water and have been without ice since then. I do have a couple of those old fashioned ice trays that I fill up and keep in the freezer, but this is ridiculous. This was not a cheap refrigerator, yet it performs like one. I wish somebody would have warned me about this. But, I hope this helps someone else make a better decision than I did.

Excellent refrigerator worth every dollar I spent on it

Samsung absolutely is one of the worst when it comes to refrigerators. I wish i had never purchased. I have had to replace the ice maker twice. Once while still under warranty. The freezer drains water into the bottom of the freezer and now need to mine ice and break up a sheet of 2 inch thick ice that will freeze the drawer in place if you forget to catch it before it gets to thick