Customer Ratings & Reviews

We did a nlot of research and read reviews. Supposedly Samsung fixed the ice maker issues. Wrong. We bought this last June and Samsung is coming out for a 3rd time to fix the ice maker. It freezes so you can't even pull the ice tray out, it makes a loud grinding noise when trying to get ice and there is no difference in the ice size when you push cubed or crushed. If you decide to buy, MAKE SURE YOU GET THE BEST BUY WARRANTY. You will need it. On a possitive note...Samsung has been really great to work with and the repair guy Paul is super nice and knowledgable. He's been over so much I feel like I really know him. Sad. This is also not fingerprint resistant. Other than those issues, I love everythign else about this refrigerator.

as you may have seen in other reviews, this is a nightmare to get any warranty work done. The auto defroster becomes a solid block of ice. to manually defrost requires taking all the stugff inside apart, prying off the cover on the defroster mechanism, then using a heat gun to melt the ice block on the coils. otherwise the temp in the entire unit gradully goes up to about 55 degrees. say goodby to all your fresh food. No repair service will fix it, and samsung doesnt provide much help. our regular repair guy say just dont buy samsung refrigerators, there are about 4 models that have this problem...

this is an excellent product , its been with us about 4 years had not have any major issues only once had water dispense issue and it was resolved on time. I would recommend this .

We purchased this refrigerator a year ago and like it for quietness, design and most features. Our one BIG problem is the icemaker. The icemaker spills water down the back and it freezes, which eventually results in the unit completely freezing up and inability to remove the ice container. We have had had the unit serviced once already and a second repair scheduled for this week. In the last year I've had to manually thaw the icemaker four times. I dont recommend this refrigerator due to the poor design of the icemaker.

Do not buy! This refrigerator gas given my nothing but problems. Ice machine leaks and they’ve replaced every part including the door.. still leaks, I have to plug paper towels in the shelf to absorb the water. They sent out a tech and said it was because of the sealant . Sealed it, still leaking. This will be my 5 th repair. I am scheduling and other appointment. We will see. Stay away from Samsung appliances. Not worth savings little for appliances that do not hold up.

We purchased this fridge about 4 years ago. About 13 months after we bought it, we started having major issues with it. Since the warranty is 12 months, the first 3 repairs were out of our pocket to the tune of over $800!!! When it broke the 4th time in less than 5 years, we just couldn't justify putting any more money into it. We are scrapping it and getting a different brand. We have since joined a FB social media group with over 19,000 (yes, that is NOT a typo), unhappy Samsung refrigerator owners. Worst thing we EVER bought and will never buy another Samsung item as long as I live and breath. Don't do it. I loved my fridge for 12 1/2 months and have cursed it every single day since. When I tried to work with someone at Samsung, they didn't care. It was the worst experience I have ever had in my 53 years! I'd love to share the videos that I have of the loud noise that this makes and the ones that show that the freezer and climate drawer don't work at all. We have tossed almost $1,000 worth of food because the freezer fails and the cooling unit doesn't maintain a safe and consistent temperature!!!

This is the worst appliance of any sort that I have ever owned. I advise only reading the reviews of people who have owned this at least one year. Worked great for the first year. After that - the worst. First, as everyone must know by now, the ice maker will stop working. How there is no class action lawsuit is beyond me. Buying bags of ice adds up. And yes, this may be a "first world problem" - but for the money, the ice maker should work. Second, I have had to replace the piece on the hinge that closes the gap between the doors twice in 4 years. It's expensive. If you don't replace it, then guess what? The frig doesn't stay cold. Third, it is a nightmare to remove the main shelf above the produce drawers. A nightmare. I had to find a youtube video to figure it out - and I'm pretty good at stuff like that. And yes, you do need to remove it. Spills and crumbs get under that huge piece of glass easily. Fourth, the water is now not working. The appliance repair guy came and was going to cost over $500 to have that fixed. I cannot tell you what an awful appliance this has been. And I mean it's worse than a front-loading washing machine. It's become a "thing" now - the dreaded Samsung refrigerator. Do not buy this thing. I have no idea where these good reviews are coming from, but I doubt Samsung will allow this review of mine.

CRAP! dont even bother, the ice maker is cruddy, the compressors go out all the time and the warranty is garbage. Save the headaches and pick up a whirlpool or kenmore. We lost all of the food ($600) and what we had bought for thanksgiving dinner and the repair place cant get out till the day after. My garage fridge is 28 yrs old and still kicking. DO NOT BUY Samstung at all.

So far, we are very satisfied with this product. Unfortunately The ice and water feature take up valuable storage space in refrigerator .

This refrigerator is worse than the builder grade fridge I got with my house. It does not keep food temps right. The ice maker is the main problem it leaks water constistanly. It is always stopping up in the ice drop. We had service tech say once it starts doing this only option is to replace the ice maker and it might start doi g it again. manufacture says know issue with no resolve. Junk dont buy

Had it for few weeks. So far it’s doing alright. It’s average product without too mich to expect

Didn't think I could hate a refrigerator this much! I absolutely cannot even open our ice maker - it is frozen or stuck shut. As another reviewer said, the ice that comes out is all powdery like snow, but I can't open it to even empty or see what's going on because it is absolutely frozen or stuck shut. We had some milk that spilled over in the fridge, and leaked under the edges of the glass on the shelf over the vegetable drawer. We absolutely could not disengage the shelf from the fridge to clean it and get between the glass and the shelf frame. The online support sent us a picture of the tabs to squeeze to remove the water filter apparatus from the frame of the shelf, but the button was actually a tab that was in no way movable. We had to lodge knives to create space between the glass and the frame, and spray water in to clean out the milk. Wasted about 2 hours, and while we were working, the fridge began protesting that the door was open by blinking the lights on and off, and then eventually making all the lights go out, so we had to work with flashlights. What an absolute &%&* mess. Storage in doors is terrible and parts are unusable, Can't help but think they should have spent less time on making a fridge that could "talk" to me electronically and more time on the basics of a refrigerator - especially the ability to clean it! Don't waste your money!

Our ice maker broke after 3 uses and we are still waiting for repair under geek squad contract. The water dispenser jar was a major draw for us but it leaked after 1 month and when got another one. After a few month though we really that mold was forming on the cover ring. so we stop using. The delivery had several issues: - they dropped the fridge on concrete stairs and damaged it but it took so long to get the fridge that I decided to keep and take the $100 Best Buy gift card. any damage would be covered by warranty so I did not worry. - Then they did not set the fridge correctly and I spent many hours with Samsung on the phone to reconfigure because my fridge was not cooling Back to ice maker, we did not have a need for the ice maker but wanted the water dispenser outside the door, so we still bought the fridge and to mitigate the risk, we bought the extended warranty contract after seeing the horrible reviews of the ice maker. We had 2 no show appointments and geek squad contractor AIG does not seem to know what they are doing to dispatch people. still waiting and no end in sight. very impactful sine they give you a 8-5pm time window. Do not recommend the extended warranty.

Good refrigerator with bad shelving design. Icemaker also takes up a large amount of space

DO NOT BUY ANY SAMSUNG REFRIGERATORS with DOOR water/ice dispenser. If you do make sure to get 5yrs protection not just the 1yr SAMSUNG warrantee. There is a class action law suit for faulty ice maker and not keeping temperature. After 2yrs the ice maker started having issues (leaking and slushy for ice. Multiple geek squad visit and now fighting with Samsung to replace. Come to find out that there is a class action law suit against Samsung about the ice maker and temperature since 2017 about these issues. BB stop your appliance sales rep from recommending Samsung fridges specially when your GS techs know about the law suit and are well aware of the issues. They are the ones having to deal with upset customers and faulty equipment.

Love the refrig and the guys who delivered it were prompt and very careful getting it in place They even had to work around our moving guys who were off loading our furniture

We like the styling of the french doors and the flexzone drawer (wish it could add to freezer space, but misunderstood that at purchase). Unfortunately, the ice maker freezes up (literally) about every month or two. I have to chip out ice and then thaw it with a hair dryer for 10-20 minutes to get the ice out. After that, it takes a day or three to start making ice again. Service tech said it was because we put magnets on it (like every refrigerator in America). I'm calling bull-shirt on that. Even if it is true its a lousy design flaw. We live in a mildly humid climate so I can't imaging how often it's be iced over in the South. We've had it for a couple years and will not buy another Samsung.

If you want an icemaker that works don't buy this one. When the icemaker wouldn't put out ice you can't get the icemaker out. They wanted me to defrost the icemaker. I asked about the food in my refrigerator and they wanted me to put it in a cooler. So you pay $2,000 for a refrigerator and you have to buy a cooler too. Every other month the thing stops putting out ice and you have to defrost to get the icemaker out. Then it has to completely defrost to get all the frozen ice that form around the icemaker. Their technician came out with his heat blower and it took 1 hr to get the ice off. 1 hr with the doors on the refrigerator open. I've dealt with this since 2019 and I'm done with it.

broken ice maker and they wanna charge to fix the very common problem. the issue caused my ice bucket to break also. currently waiting to talk to escalations but if they dont fix Ill NEVER buy samsung again. STAY AWAY FROM THIS FRIDGE

Ice maker problems began after 3 years and stopped working completely exactly at 5 years. Would not recommend this version with ice maker and encourage those who are interested to look into Samsung refrigerator's ice maker problems before choosing this model.