Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Samsung Appliances BUYER BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would stay away from Samsung appliances. We spent a good fortune on this fridge, a microwave and dishwasher. We've had issues with all of them (except the dishwasher). This fridge had a major issue with the ice maker freezing. We literally had to pour hot water on in and get a hair dryer to melt the ice maker so it would work. This would happen over and over. After being persistant, Samsung finally admitted it was a default and sent a tech. out. They had to replace the entire computer board. It works ok now. the microwave I have, after 3 years of owning, the numbers on the front of the door all peeling off. Samgsung won't support this without charging you. Based on the cost to get this addressed, it will be better to purchase a new microwave. So, BUYER BEWARE on Samsung products. Or be sure to purchase the extended warrunty, which is limited as well.
No, I would not recommend this to a friend Poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung says this model was designed not to have a drip tray. This was a poor decision on their part as the water never stays where they intended and it end up on your floor after nearly every use. Unless you want to stand there for an an extra minute after getting water, buy another fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RedBishop, dripping water from the water dispenser can be frustrating. Let's get the help you need.
Below is a link to help you diagnose if the water is dripping on your dispenser. Please click on the embedded word and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147897893) to help our team pull up your information.
Have a great day.
^Camille
Cannot Clean It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason this has such good reviews is no one has tried to clean it yet. It is impossible the clean the glass on the first shelf. Even the technician struggled, and so far no one who has tried it can remove the shelf to clean it. I wish we had not bought this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielleM, sharing your experience on cleaning the fridge matters. Allow us to help.
Here is a link for tips and tricks to clean your fridge. Please click on every option available. Kindly click on the embedded word and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147930134) to help our team pull up your information.
Have a great day.
^Camille
Samsun Frig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The inside frig part is smaller than my other Samsung frig. Limited door space but overall satisfied with it.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker broke down. Not worth it whatsoever. Dont waste more money on samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about your refrigerator experience is valid. Let's help you out, Cayla.
To fully troubleshoot the ice maker and elevate how it performs, we recommend performing the troubleshooting steps from the link below and selecting the topics related to your ice maker experience. Kindly watch the YouTube video and visit the hyperlinks for additional help.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148960827, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Zero Stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars if I had the option! Freezer stopped working 6 months after purchase. It's been a NIGHTMARE dealing with Samsung Support. They've already sent 3 technicians and now the whole fridge is not working. All technicians recommended replacement of unit because it was already 'contaminated' and Samsung is not approving replacement....Techs haven't been able to fix it, either. They've replaced compressor, UVDryer and all rings and it's dead!... 30 + days without a working fridge and Samsung just going in circles trying to get a tech to put a band aid and move on.... well, not even the bandaid is working!,,, Extremely frustrated!
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps food cold. Ice maker stopped working within a couple of months. Water in the door also stopped working. Had it almost four years. Looking at an LG or something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, GregP.
We are here to help get your ice maker and water dispenser to work.
Here is the link that will help you get your ice maker to work properly.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
You may click the blue words (replace the filter) if your water filter needs replacing for step 5, and the blue words (test button) to show you how to reset the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
To assist you in verifying if the ice maker is on or not for step 1 of the link above, please refer to page 41 of the user manual:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If no water dispenses at all, this link will help you verify that the water line is connected. For step 2, please click the blue words (replacing the water filter) for step-by-step instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
For instructions specific to your model on making sure that the control lock is not on and water is selected, please refer to page 42 of the user manual link provided.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145809362) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker performance
Cheap product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw bad reviews for the ice maker and have now found out they were correct. In addition, you cannot clean the shelves. Even the Youtube videos state this if very hard to fix ice maker and/or shelves are hard to work with. A lot of money for cheap product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty of keeping the refrigerator clean, KeithS. Let us help.
Here is a link with helpful tips about cleaning the refrigerator shelf/drawer. A video about removing the shelf is also attached to the resource, which you may watch from 1:26 to 2:15.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
For further assistance with the ice maker, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147456864) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Ice maker performance
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves do not adjust, ice maker is terrible and takes up alot of room inside refrigerator! I prefer LG model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to have a better refrigerator experience. Let us go ahead and help you.
Below is a link for tips and tricks on adjusting your shelves. Please click on every option available and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Here is also a link for simple steps on organizing your fridge. Please click on every option available.
Keep your refrigerator organized during the hectic holidays
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146703144) to help our team pull up your information.
Have a great day.
^Camille
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get service very professional delivery man on time they took the old one away no problems
I would recommend this to a friend- Cons mentioned:Ice maker performance
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances are horrible stick with televisions only. I’ve had this refrigerator for four years and second major issue. Freezer is extremely loud and food is not freezing. Stick with Whirlpool and Kenmore kitchen appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a reliable fridge in your household, TomekaH. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided links below to help you identify why the fridge is not cooling, why it is noisy, and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147558588) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Ice maker performance
Ice Maker Keeps Freezing Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the Samsung Refrigerator, would not register on the Samsung site. Keeps wanting more Characters? Can't find what it wants? The ice maker is junk and the fix as shown on the Samsung Website and everywhere else on the internet; is a temporary fix only. In the end you will be standing there with a blow dryer defrosting the ice maker each and every time it freezes up. Which is every time the humidity changes. Don't buy these refrigerator's with this ice maker. This thing cost over 2000 usd . Two Thousand dollars for a very cool looking refrigerator with an ice maker that is junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bob3,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer - Stainless steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144417931
^Ross
- Cons mentioned:Ice maker performance
Broken immediately at install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately after install the water and ice dispenser didn’t work. Ended up with a puddle of water on the floor and water pooling in the crisper and freezer area. 24 hours later and the temperature sensor for the fridge doesn’t work. Using a separate device I can tell it’s keeping it cool, but the sensor keeps reading 58F and the light flashes every time I open the fridge for the high heat warning. I’ll be replacing this unit and update reviews when the second one arrives.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your fridge. I am glad that your retailer was able to get you a full functioning unit. We look forward to your updated review. Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
Ice, yeah right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like an ice maker that doesnt make ice then this model is for you. This model also comes with drawers that are nearly impossible to remove. Engineers need to be fired over this sucker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We care about the betterment of your refrigerator. Let us help you out.
Please refer to the links below to address your ice maker concerns and to show you how to remove your fridge's shelves. Browse over the hyperlinks and watch the embedded video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147648268, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Highly recommended overalll, good quality great features
I would recommend this to a friendMy Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pleased with my purchase, provides what I expected, service.
I would recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator!! Really nice looking and efficient
I would recommend this to a friendLeak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked but it leaked and I had to fix it twice. At the end I changed it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MariaM,
We appreciate you sharing your experience and for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Samsung will not stand behind their product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please, do a simple google search about Samsung ice makers. The problems are numerous and cover a decade. The ice makers are just as bad today as they were 10 years ago. Samsung does not acknowledge the issue and keeps trying to lay the blame on other reasons. At some point I fully expect someone to file a class action against all of the big box retailers for continuing to sell a defective product.
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
very unreliable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks constantly. Every 3-4 months the icemaker freezes up and stops working. They have replaced it a few times with no improvement. The compressor also went out - it took over a month to get it replaced. In doing further research, our is not an anomoly. Yes, we purchased a Geek Squad service plan - but it does not change the fact that this fridge is very poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We definitely appreciate you bringing this to our attention. We certainly will use this news to help us in our unending efforts to increase the overall customer experience. ^Pat