Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
DO NOT BUY - ICE MAKER - CLASS ACTION SUIT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY ANY SAMSUNG REFRIGERATORS with DOOR water/ice dispenser. If you do make sure to get 5yrs protection not just the 1yr SAMSUNG warrantee. There is a class action law suit for faulty ice maker and not keeping temperature. After 2yrs the ice maker started having issues (leaking and slushy for ice. Multiple geek squad visit and now fighting with Samsung to replace. Come to find out that there is a class action law suit against Samsung about the ice maker and temperature since 2017 about these issues. BB stop your appliance sales rep from recommending Samsung fridges specially when your GS techs know about the law suit and are well aware of the issues. They are the ones having to deal with upset customers and faulty equipment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We value your feelings. We want to speak with you directly to provide better support for your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146104932) to help our team pull up your information.
Have a great day.
^Camille
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is worse than the builder grade fridge I got with my house. It does not keep food temps right. The ice maker is the main problem it leaks water constistanly. It is always stopping up in the ice drop. We had service tech say once it starts doing this only option is to replace the ice maker and it might start doi g it again. manufacture says know issue with no resolve. Junk dont buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, Donny. Let's help you.
We recommend following the resources below to rectify your fridge's concerns. Please click the links, browse the hyperlink, and watch the embedded video (if there is any on the hyperlinks) for tips.
What temperature should I set my Samsung refrigerator to:
https://www.samsung.com/us/support/answer/ANS10001622/
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650540, to help our team pull up your information when you message us.
Have a great day.
-John
New refrig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrig and the guys who delivered it were prompt and very careful getting it in place They even had to work around our moving guys who were off loading our furniture
I would recommend this to a friendNo ice cold drinks here.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the styling of the french doors and the flexzone drawer (wish it could add to freezer space, but misunderstood that at purchase). Unfortunately, the ice maker freezes up (literally) about every month or two. I have to chip out ice and then thaw it with a hair dryer for 10-20 minutes to get the ice out. After that, it takes a day or three to start making ice again. Service tech said it was because we put magnets on it (like every refrigerator in America). I'm calling bull-shirt on that. Even if it is true its a lousy design flaw. We live in a mildly humid climate so I can't imaging how often it's be iced over in the South. We've had it for a couple years and will not buy another Samsung.
No, I would not recommend this to a friendDon't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want an icemaker that works don't buy this one. When the icemaker wouldn't put out ice you can't get the icemaker out. They wanted me to defrost the icemaker. I asked about the food in my refrigerator and they wanted me to put it in a cooler. So you pay $2,000 for a refrigerator and you have to buy a cooler too. Every other month the thing stops putting out ice and you have to defrost to get the icemaker out. Then it has to completely defrost to get all the frozen ice that form around the icemaker. Their technician came out with his heat blower and it took 1 hr to get the ice off. 1 hr with the doors on the refrigerator open. I've dealt with this since 2019 and I'm done with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Whatever2,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having with the ice maker wouldn't putting out ice. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide to resolve your inconvenience.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144321892
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Appliances BUYER BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would stay away from Samsung appliances. We spent a good fortune on this fridge, a microwave and dishwasher. We've had issues with all of them (except the dishwasher). This fridge had a major issue with the ice maker freezing. We literally had to pour hot water on in and get a hair dryer to melt the ice maker so it would work. This would happen over and over. After being persistant, Samsung finally admitted it was a default and sent a tech. out. They had to replace the entire computer board. It works ok now. the microwave I have, after 3 years of owning, the numbers on the front of the door all peeling off. Samgsung won't support this without charging you. Based on the cost to get this addressed, it will be better to purchase a new microwave. So, BUYER BEWARE on Samsung products. Or be sure to purchase the extended warrunty, which is limited as well.
No, I would not recommend this to a friendIce Maker problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker problems began after 3 years and stopped working completely exactly at 5 years. Would not recommend this version with ice maker and encourage those who are interested to look into Samsung refrigerator's ice maker problems before choosing this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review, Cila. There are a few simple and easy ways to solve why your ice maker may have no ice production. Checking the water filter and the water pressure and testing the ice maker can hopefully get you back to making ice and having colder drinks in no time.
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145000050) to help our team pull up your information.
Have a great day.
^Charles
Samsun Frig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The inside frig part is smaller than my other Samsung frig. Limited door space but overall satisfied with it.
I would recommend this to a friendZero Stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars if I had the option! Freezer stopped working 6 months after purchase. It's been a NIGHTMARE dealing with Samsung Support. They've already sent 3 technicians and now the whole fridge is not working. All technicians recommended replacement of unit because it was already 'contaminated' and Samsung is not approving replacement....Techs haven't been able to fix it, either. They've replaced compressor, UVDryer and all rings and it's dead!... 30 + days without a working fridge and Samsung just going in circles trying to get a tech to put a band aid and move on.... well, not even the bandaid is working!,,, Extremely frustrated!
No, I would not recommend this to a friendGuaranteed Ice maker break and samsung wont help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broken ice maker and they wanna charge to fix the very common problem. the issue caused my ice bucket to break also. currently waiting to talk to escalations but if they dont fix Ill NEVER buy samsung again. STAY AWAY FROM THIS FRIDGE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JefferyR,
We can feel your disappointment with this fridge. We are here to assist you.
We recommend checking the resources below for steps to take when the icemaker is not working. Please click on the embedded words for additional details.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148149995), and it will help our team pull up your information.
^Rodel
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps food cold. Ice maker stopped working within a couple of months. Water in the door also stopped working. Had it almost four years. Looking at an LG or something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, GregP.
We are here to help get your ice maker and water dispenser to work.
Here is the link that will help you get your ice maker to work properly.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
You may click the blue words (replace the filter) if your water filter needs replacing for step 5, and the blue words (test button) to show you how to reset the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
To assist you in verifying if the ice maker is on or not for step 1 of the link above, please refer to page 41 of the user manual:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If no water dispenses at all, this link will help you verify that the water line is connected. For step 2, please click the blue words (replacing the water filter) for step-by-step instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
For instructions specific to your model on making sure that the control lock is not on and water is selected, please refer to page 42 of the user manual link provided.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145809362) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung says this model was designed not to have a drip tray. This was a poor decision on their part as the water never stays where they intended and it end up on your floor after nearly every use. Unless you want to stand there for an an extra minute after getting water, buy another fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RedBishop, dripping water from the water dispenser can be frustrating. Let's get the help you need.
Below is a link to help you diagnose if the water is dripping on your dispenser. Please click on the embedded word and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147897893) to help our team pull up your information.
Have a great day.
^Camille
Cannot Clean It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason this has such good reviews is no one has tried to clean it yet. It is impossible the clean the glass on the first shelf. Even the technician struggled, and so far no one who has tried it can remove the shelf to clean it. I wish we had not bought this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielleM, sharing your experience on cleaning the fridge matters. Allow us to help.
Here is a link for tips and tricks to clean your fridge. Please click on every option available. Kindly click on the embedded word and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147930134) to help our team pull up your information.
Have a great day.
^Camille
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get service very professional delivery man on time they took the old one away no problems
I would recommend this to a friendIce Maker Keeps Freezing Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the Samsung Refrigerator, would not register on the Samsung site. Keeps wanting more Characters? Can't find what it wants? The ice maker is junk and the fix as shown on the Samsung Website and everywhere else on the internet; is a temporary fix only. In the end you will be standing there with a blow dryer defrosting the ice maker each and every time it freezes up. Which is every time the humidity changes. Don't buy these refrigerator's with this ice maker. This thing cost over 2000 usd . Two Thousand dollars for a very cool looking refrigerator with an ice maker that is junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bob3,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer - Stainless steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144417931
^Ross
Broken immediately at install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately after install the water and ice dispenser didn’t work. Ended up with a puddle of water on the floor and water pooling in the crisper and freezer area. 24 hours later and the temperature sensor for the fridge doesn’t work. Using a separate device I can tell it’s keeping it cool, but the sensor keeps reading 58F and the light flashes every time I open the fridge for the high heat warning. I’ll be replacing this unit and update reviews when the second one arrives.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your fridge. I am glad that your retailer was able to get you a full functioning unit. We look forward to your updated review. Thank you for choosing Samsung. ^Brad
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves do not adjust, ice maker is terrible and takes up alot of room inside refrigerator! I prefer LG model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to have a better refrigerator experience. Let us go ahead and help you.
Below is a link for tips and tricks on adjusting your shelves. Please click on every option available and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Here is also a link for simple steps on organizing your fridge. Please click on every option available.
Keep your refrigerator organized during the hectic holidays
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146703144) to help our team pull up your information.
Have a great day.
^Camille
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Highly recommended overalll, good quality great features
I would recommend this to a friendCheap product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw bad reviews for the ice maker and have now found out they were correct. In addition, you cannot clean the shelves. Even the Youtube videos state this if very hard to fix ice maker and/or shelves are hard to work with. A lot of money for cheap product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty of keeping the refrigerator clean, KeithS. Let us help.
Here is a link with helpful tips about cleaning the refrigerator shelf/drawer. A video about removing the shelf is also attached to the resource, which you may watch from 1:26 to 2:15.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
For further assistance with the ice maker, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147456864) to help our team pull up your information when you message us.
Thank you.
-Angelica
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker broke down. Not worth it whatsoever. Dont waste more money on samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about your refrigerator experience is valid. Let's help you out, Cayla.
To fully troubleshoot the ice maker and elevate how it performs, we recommend performing the troubleshooting steps from the link below and selecting the topics related to your ice maker experience. Kindly watch the YouTube video and visit the hyperlinks for additional help.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148960827, to help our team pull up your information.
Have a great day!
^Chrystel
