Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Ice maker Freezes up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker freezes up and you have to chop away all of the excesses ice otherwise it will burn our the motor. Repair folks said it's common with Samsung and $400+ to fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott! If you would like, you can look over the information in this link (https://bit.ly/2PvjH3e) to help with the ice maker freezing up. ^Jecca
- Cons mentioned:Ice maker performance
Ice maker broken after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ongoing problem with Samsung fridges - On mine, ice maker has frozen over twice in 1.5 years. Options are to leave the fridge door open to defrost it (2 days) or pay over $300 for service (that is for the part, not the labor). This is evidently an ongoing problem with Samsung fridges - Google this before you buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I know how frustrating it can be when you purchase a refrigerator and it does not meet your expectations. We would love the opportunity to speak with you about your refrigerator, if you are still having issues with this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142569491.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
- Cons mentioned:Ice maker performance
Defective design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We own this new Samsung, and it has major issues with the ice maker freezing up. There’s NO fix for this design defect. Do not buy Samsung, and don’t buy any refrigerator with the ice maker in the refrigerator; find one with ice maker in the freezer compartment. Check Facebook for Samsung recall.
No, I would not recommend this to a friend Recently Purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just recently purchased this item. It allows for a variety of uses from everyday items to storing large Platters and serving bowls.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GJMc,
Thank you for your honest feedback and we hope you are in good health. We are glad that you have recently acquired your Samsung refrigerator. We hope that the refrigerator will be up to your standards.
Please click on the links for maintenance of your refrigerator
https://www.youtube.com/watch?v=c2AWSLEBjDM
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144208562
Leo
- Cons mentioned:Ice maker performance
Junk !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is the worst. Leaks , ice maker failed and Samsung says there's no Samsung certified appliance company to repair this boat anchor ! This problem is reoccurring and Samsung has turned a blind eye to it..There is a Facebook page with over 100k folks that are having the same problem, you've been warned !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's ice maker not working properly and the water leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470139
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker performance
Ice maker doesn’t work, cheaply made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ice maker drains back into itself and freezes together making it almost impossible to remove it. Didn’t produce ice after about a month and hasn’t since. We do have children so our fridge does get used, but the little clips and door holding plastic pieces that are still there are starting to break after 2-3 years. For the money spent on this appliance we are extremely disappointed and will not buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141367472.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
- Cons mentioned:Ice maker performance
Ice Maker Fails - Class Action Lawsuit pending
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have said and I have experienced more than once. This fridge has a design defect. The ice maker fails and even if Samsung agrees to come and fix it for free -> it will just fail again after a few months. It gets very loud too. Waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you very much for your review of our products. Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145632796, and it will help our team pull up your information.
Leo
- Cons mentioned:Ice maker performance
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, owned less than two years and the ice maker died. Won’t cover it. The water dispenser in side doesn’t full all the time and only works intermittently. Very disappointed in this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your convenience every step of the way, BrianR. We are here to help you with your ice maker and autofill water pitcher.
We highly suggest clicking the resources below. And browse over the hyperlink "the ice maker is not working (if needed to continue troubleshooting)" for helpful tips.
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/#reset-ice-maker-fridge-compartment-or-side-by-side-freezer
The autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146067093) to help our team pull up your information when you message us.
Have a great day.
-John
Class action lawsuit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS FRIDGE...THERE IS A CLASS ACTION AGAINST SAMSUNG FOR THEIR ICE MAKER FAILURES. Best buy will not honor gsp replacements due to the failure
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We recognize how urgent this review is about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145475928) to help our team pull up your information.
Have a great day.
^Camille
NOT COMPATIBLE WITH GENERATOR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this perticular model last March. Due to a power outage in area caused by Hurricane Laura, I hooked up this unit to our all house generator. And the generator fuse got triped. For the two weeks we had a big issue with our food. As this fridge not work with generator. We complained to Samsung about this, and they sent field tecnician to repair it. But in the initial conversation they deemed it as a factory defect in the fridge, but after a couple of months they rejected my requst and said it could not oprate (not compatible) with generator(all house) which we own. I HEREBY ADVISE ANY ONE WILLING OPARATE THIS FRIDGE WITH GENERATOR OR LIVING IN GULFCOAST AREA, DO NOT BUY THIS PRODUCT. ** FOR SAMSUNG REFERANCE : CLAIM ID #3101862409 FINAL DESISION ISSUD BY KAYLA M ( SAMSUNG PRESIDENT OFFICE ON 01/07/2020
No, I would not recommend this to a friendPoor Quality with worse Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge just over 3 years ago with the 5 year geek squad warranty. This year I had problems with the ice maker not keeping the ice frozen. As a result the ice melts and leaks all over the inside and through ice dispenser. After 5 service repairs the techs are now RE-ORDERING parts that have already been replaced. It's un-fixable. But since it's "only the ice maker" it doesn't qualify for a replacement refrigerator. Don't buy any Samsung with the ice maker in the Fridge compartment, ONLY in the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand why you feel that way, charles. We want to speak to you directly to support the repair of your fridge and see what other options we can offer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146630362, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung refrigators ruin floors and food
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerators are known to have terrible design flaws. Your floors will be ruined by leaks. Icemakers break frequently and must be replaced every 4-9 months. Visit the Samsung refrigerator recall FB group before buying a Samsung or LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we thank you for your review and we are sorry to hear of the concerns you have expressed regarding your refrigerator. We’d like to follow up with you regarding this matter. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060457) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for a month, it worked for 2 weeks and still can't get it serviced properly. We lost all our food and have been without a refrigerator for over 2 weeks now. So disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AAPerez, I see that you are having a deal of trouble with your Samsung Refrigerator not working and realize this is not ideal for such a new machine. I would not be happy as well and would like to extend a hand to ensure you are having the best experience. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143357984. We thank you for choosing Samsung for your newest addition in your kitchen. ^Brad
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I bought this Item last May. In 6 months, the freezer went out. Now the ice maker is not working. It was under the one year warranty. We were told that the one year warranty started when they made the refrigerator. We told them that the one year warranty was out before they delivered the unit. After we started looking around there are so many people having the same trouble as us. We were told that once it leaves Best Buy, it’s yours. They want nothing to do with it. And that was told to my wife from one of the people in the executive offices. And Samsung is in Korea and you can just imagine what you run into there. We’ve read there is a class action suit about this in Florida. When we put this on Facebook in Texas, we probably had 80 people come back with the exact problem and no help either. Stay away from Samsung and Best Buy. They are both pieces of crap for not backing there equipment. Very, very disappointed!!!! Beware!!
I would recommend this to a friendFalls apart after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this fridge 1 year and 2 months. The flex drawer stopped closing all the way one month ago (right after the one year warranty expired, of course). Called a local repair service and was told that the cable and rollers are not broken - it is just that the design of it is terrible. After one year, the cable has worn down (it is exposed!), so the cable gets stuck and the drawer cannot close. When the tech looked up how much it would cost to replace the whole drawer cable/rollers, he said Samsung has discontinued that part. So once the cable is broken, the drawer will become obsolete (or maybe even sooner because it does not close all the way all the time). What a scam by Samsung. I will never buy Samsung brand again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeS, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF25HMIDBSR/AA And incase you need some parts for your fridge you may purchase it here: https://www.samsungparts.com/Default.aspx If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Have a great day. Reference number:1144535746 ^^Ross
- Cons mentioned:Ice maker performance
Ice maker fails--Samsung skirts the warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG French door refrigerators. The ice maker fails, and their service/warranty follow-through is a nightmare! TRUST ME
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung refrigerator. I would like the opportunity to make things correct. Please contact us at your earliest convenience with ticket number, 1142406025, via Facebook Messenger (http://m.me/samsungsupport), or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for choosing Samsung. ^Brad
Geek squad and samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hoping to get Samsung’s attention with our horrific experience ! We have always gone to Best Buy and purchased appliances and more all our appliances and TVs are Samsung ! Never had to worry due to the warranties offered and purchased ! As of today the 5th time we have had geek squad / Samsung reps and still can’t seem to replace our fridge or at least give us the credit we deserve for the fridge we purchased ! From replacing so many parts to this brand new fridge we got we are so frustrated ! I will be posting this on all Samsung and Best Buy social Media’s to further stop this to others and hope we eventually have a resolution ! We always for years said we love Samsung and got others on board but unfortunately this experience handled so poorly as we were so patient kills me to write this !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142843105. We thank you for being a part of the Samsung family. ^Brad
Mine came broken.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this fridge because it had everything I needed. I really enjoy the design but 48 hours after it was delivered and installed the freezer is barely cooling and not freezing. Also The flex zone drawer isn't cooling at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Silvs! I have this link (https://bit.ly/2U4ZJyL) that can walk you through what steps to take if the refrigerator is not cooling properly. ^Jecca
Some bad design features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is true what everyone else says. The shelves take some getting used to because there is not a great location for wine. This fridge has much less room than my last one so I just have to adjust. The major issue is that I have had this fridge for almost 2 months and we had our first big spill. This fridge is very very hard to clean. I watched 2 tutorials just to remove the shelf. It is a two person job. It requires tools. There are release points you have to hold 2 screwdrivers and press at the same time. It is ridiculous. It took me a whole hour to clean up spilled milk. Not family friendly. My old fridge had the same glass shelf design without any of the hassle. And now my water filter won't stop leaking...because I removed the shelf!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this! I have this link (https://bit.ly/3l8OkJq) that has step by steps instructions on the best way to remove the middle shelf in the refrigerator. ^Jecca
Worst fridge ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator gave us nothing but trouble. In addition to the refrigerator giving us trouble, Samsung botched the entire repair process to the point where they actually broke it even more while trying to do warranty work. I won't speak to other Samsung product, but if you are looking at a Samsung fridge with the same compressor system as this, run away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertH,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146372429) to help our team pull up your information.
Have a great day,
-Ernest-