Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
DO NOT BUY!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful refrigerator. Broke twice -- at 15 months and again at 22 months. The main board failed BOTH times. Lost everything inside ($1,000+) both times. Samsung would not stand behind the product. Got rid of it and bought a different brand. With original cost + lost food + repairs, an extremely expensive $4,000 MISTAKE. Save your money, time and sanity -- DO NOT BUY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
- Cons mentioned:Ice maker performance
Samsung 4 door french door stainless steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever made. 8 years old and freezer will not work. There is no replacement part available and cannot be repaired.
No, I would not recommend this to a friend Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any Samsung refrigerator. Ice maker stops working and they dont stand behind product even when under warranty and extended warranty. Just google it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamsungDWsareJunk,
We are glad to know that you are using one of our Samsung refrigerators. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator's ice maker stopped working. In this matter, there are a few factors that can cause an ice maker to not work.
I highly recommend clicking this link below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may opt to watch a video to avoid future repairs:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144200700
Thank you for choosing Samsung. Have a great day.
-Trisha-
So much room!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has a place for everything and then some! There are many configurations so that you can customize the way you store things.
I would recommend this to a friendDONT BUY SAMSUNG FRIDGES, WORST PRODUCT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator you could purchase. The ice machine has been placed 3 times already from freezing up In the back . The back panel of the fridge had froze up twice and now working on my third service call. STAY AWAY FROM ALL SAMSUNG REFRIGERATORS! Once out of warranty , it adds up pretty quickly !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to hear that you are using Samsung products. We are here to help you out with your ice maker concern, you may click the below link to resolve this matter.
Block of Ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144939040) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker performance
Low Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just over 5 years old. Bought the appliance package. On the refrigerator the freezer, Flex control drawer and ice machine aren’t working. Cost to repair is $1,100….. microwave was replaced a year ago. Dishwasher door is broke. The black on the stainless steel is peeling off on the stove. Definitely would never buy a Samsung kitchen appliance again. Looks like I’ll be buying a new appliance package. The look and features are nice but want something that lasts longer than 5 years
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
Like ice? Forget it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is in a constant state of being frosted over and will not make ice. It cannot defrost itself. The first summer we had it this happened. They sent a repair man who basically manually defrosted it. Even he said it probably would keep frosting up. By the next summer it was out of warranty. It’s a bad design. I really regret buying this. Also, even when freshly defrosted, the whole cubes are partially crushed and the crushed ice is partially whole.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ice maker is one of the essential parts of the refrigerator that must work properly, especially during Summer, TomH. We'll be happy to look for options to fix it.
I have provided the links below for troubleshooting steps to help fix your Samsung refrigerator's ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
I've also included a link for a guide to maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145143427) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Cons mentioned:Ice maker performance
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could rate a negative star. This is a piece of junk had less than 2 years the ice maker leaks down the front, freezes up on the inside dispenses water and makes slushy ice when it even makes ice. The unit beeps like the door is open but it is actually a low temp warning (company’s temporary solution is to turn temps to -8 in freezer and 34 in fridge which will over work the compressor). It sizzles like water is hitting the motor, the pull out draw temperature stopped working and can't be adjusted. the customer service does not honor their agreement to replace the unit. There is a class action law suit on this model and at least 20 other models made by Samsung. DON'T BUY ANY SAMSUNG PRODUCT!!!!!! STAY AWAY FROM THEM!!!!!! WON'T EVER BUY AGAIN FROM THEM!!!! JUNK JUNK JUNK
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
Ice Maker headaches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a really nice refrigerator with one serious flaw, The Ice Maker. We have had ours since 2019 and the ice maker has been replaced 3 times. The ice maker is prone to build up frost and make the icemaker stop functioning. As I am typing I am on hold writing to schedule yet another service call for the ice maker. Now the ice is melting in the drawer and water is running onto the floor. From what I have read, the icemaker can be an issue with almost all brands with the French door. Big time byer remorse on this one and for something so expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144046010) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Went out after 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator quit cooling when it was just over a year old. It costed $500 to fix it and parts were not honored under warranty. Things used to last but everything seems to be glorified junk these days. Don't waste your money with LG. The dishwasher I bought sucks too.
No, I would not recommend this to a friendService
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to poke a Samsung appliance review in somewhere. Samsung uses Tekniton exclusively for service of their products. Do yourself a HUGE favor and look at their reviews before purchasing a Samsung appliance.
No, I would not recommend this to a friendDO NOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG REFRIGERATORS. DEFECT IN ICEMAKER. SAMSUNG WILL NOT HELP YOU OR REFUND. IN CLASS ACTION SUIT. DO YOUR RESEARCH.
No, I would not recommend this to a friendNo service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have any kind of service issue Samsung will run you around until you give up. Unbelievable. They are pro’s at it,
No, I would not recommend this to a friendSamsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator not really happy with product refrigerator works ok except ice maker keeps freezing up gek sqaud was here twice for repair repair still same issue i think its mfg issue hopefully best buy does the right thing !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would like to speak with you further about the concerns you are having with your ice maker to see how we can get this resolved. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144105128) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
They should allow us to rate items 0 starts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the worst fridge I have ever owned, cleaning it is an absolute nightmare. I consider myself to be very handy when it comes to assembling household fixtures but this this thing is unreasonably hard to disassemble. the bottom shelf has the worst design that allows any food to get into crevices that truly require q-tips to clean out, the shelves are not adjustable at all and are the shelf spacing does not fit gallons of milk, juice, 2L sodas etc. efficiently. My old GE side by side door simple fridge was a breeze to clean and shelf adjust. you will spend and unreasonable amount of hours at a time cleaning this fridge, an absolute waste of your time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oscar.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. 4-Door French Door Refrigerator with FlexZone Drawer. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you clean and adjust the shelf.
28 cu. ft. 4-Door French Door Refrigerator with FlexZone/ Benefits/ Adjustable Shelves
https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/28-cu--ft--4-door-french-door-refrigerator-in-fingerprint-resistant-black-stainless-steel-rf28r7201sg-aa/#support
You may also refer to the user manual about the Fridge shelves on page 62.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
A plan for keeping your Samsung refrigerator clean
https://www.samsung.com/us/support/answer/ANS00079481/
Remove or replace Samsung refrigerator bins, shelves, and drawers https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144607309
Have a great day.
^Charles
Worst refrigerator ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any Samsung refrigerator they only last 6 years total rip-off worst refrigerator we ever owned.. Samsung Service and warranty is horrible! They make good cell phones but they suck at refrigerators!
No, I would not recommend this to a friendDon't buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, save yourself a problem. It only lasted me 4 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. You could still be under warranty. Contact a local service technician in your area. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad