Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances are horrible stick with televisions only. I’ve had this refrigerator for four years and second major issue. Freezer is extremely loud and food is not freezing. Stick with Whirlpool and Kenmore kitchen appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a reliable fridge in your household, TomekaH. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided links below to help you identify why the fridge is not cooling, why it is noisy, and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147558588) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
My Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pleased with my purchase, provides what I expected, service.
I would recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator!! Really nice looking and efficient
I would recommend this to a friendIce, yeah right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like an ice maker that doesnt make ice then this model is for you. This model also comes with drawers that are nearly impossible to remove. Engineers need to be fired over this sucker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We care about the betterment of your refrigerator. Let us help you out.
Please refer to the links below to address your ice maker concerns and to show you how to remove your fridge's shelves. Browse over the hyperlinks and watch the embedded video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147648268, to help our team pull up your information when you message us.
Have a great day.
-John
Leak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked but it leaked and I had to fix it twice. At the end I changed it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MariaM,
We appreciate you sharing your experience and for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Samsung will not stand behind their product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please, do a simple google search about Samsung ice makers. The problems are numerous and cover a decade. The ice makers are just as bad today as they were 10 years ago. Samsung does not acknowledge the issue and keeps trying to lay the blame on other reasons. At some point I fully expect someone to file a class action against all of the big box retailers for continuing to sell a defective product.
No, I would not recommend this to a friendIce maker Freezes up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker freezes up and you have to chop away all of the excesses ice otherwise it will burn our the motor. Repair folks said it's common with Samsung and $400+ to fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott! If you would like, you can look over the information in this link (https://bit.ly/2PvjH3e) to help with the ice maker freezing up. ^Jecca
very unreliable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks constantly. Every 3-4 months the icemaker freezes up and stops working. They have replaced it a few times with no improvement. The compressor also went out - it took over a month to get it replaced. In doing further research, our is not an anomoly. Yes, we purchased a Geek Squad service plan - but it does not change the fact that this fridge is very poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We definitely appreciate you bringing this to our attention. We certainly will use this news to help us in our unending efforts to increase the overall customer experience. ^Pat
Ice maker broken after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ongoing problem with Samsung fridges - On mine, ice maker has frozen over twice in 1.5 years. Options are to leave the fridge door open to defrost it (2 days) or pay over $300 for service (that is for the part, not the labor). This is evidently an ongoing problem with Samsung fridges - Google this before you buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I know how frustrating it can be when you purchase a refrigerator and it does not meet your expectations. We would love the opportunity to speak with you about your refrigerator, if you are still having issues with this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142569491.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
Defective design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We own this new Samsung, and it has major issues with the ice maker freezing up. There’s NO fix for this design defect. Do not buy Samsung, and don’t buy any refrigerator with the ice maker in the refrigerator; find one with ice maker in the freezer compartment. Check Facebook for Samsung recall.
No, I would not recommend this to a friendRecently Purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just recently purchased this item. It allows for a variety of uses from everyday items to storing large Platters and serving bowls.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GJMc,
Thank you for your honest feedback and we hope you are in good health. We are glad that you have recently acquired your Samsung refrigerator. We hope that the refrigerator will be up to your standards.
Please click on the links for maintenance of your refrigerator
https://www.youtube.com/watch?v=c2AWSLEBjDM
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144208562
Leo
Ice maker doesn’t work, cheaply made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ice maker drains back into itself and freezes together making it almost impossible to remove it. Didn’t produce ice after about a month and hasn’t since. We do have children so our fridge does get used, but the little clips and door holding plastic pieces that are still there are starting to break after 2-3 years. For the money spent on this appliance we are extremely disappointed and will not buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141367472.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa
Junk !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is the worst. Leaks , ice maker failed and Samsung says there's no Samsung certified appliance company to repair this boat anchor ! This problem is reoccurring and Samsung has turned a blind eye to it..There is a Facebook page with over 100k folks that are having the same problem, you've been warned !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's ice maker not working properly and the water leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470139
Thank you for choosing Samsung. Have a great day.
-Trisha-
Ice Maker Fails - Class Action Lawsuit pending
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have said and I have experienced more than once. This fridge has a design defect. The ice maker fails and even if Samsung agrees to come and fix it for free -> it will just fail again after a few months. It gets very loud too. Waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you very much for your review of our products. Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145632796, and it will help our team pull up your information.
Leo
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, owned less than two years and the ice maker died. Won’t cover it. The water dispenser in side doesn’t full all the time and only works intermittently. Very disappointed in this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your convenience every step of the way, BrianR. We are here to help you with your ice maker and autofill water pitcher.
We highly suggest clicking the resources below. And browse over the hyperlink "the ice maker is not working (if needed to continue troubleshooting)" for helpful tips.
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/#reset-ice-maker-fridge-compartment-or-side-by-side-freezer
The autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146067093) to help our team pull up your information when you message us.
Have a great day.
-John
NOT COMPATIBLE WITH GENERATOR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this perticular model last March. Due to a power outage in area caused by Hurricane Laura, I hooked up this unit to our all house generator. And the generator fuse got triped. For the two weeks we had a big issue with our food. As this fridge not work with generator. We complained to Samsung about this, and they sent field tecnician to repair it. But in the initial conversation they deemed it as a factory defect in the fridge, but after a couple of months they rejected my requst and said it could not oprate (not compatible) with generator(all house) which we own. I HEREBY ADVISE ANY ONE WILLING OPARATE THIS FRIDGE WITH GENERATOR OR LIVING IN GULFCOAST AREA, DO NOT BUY THIS PRODUCT. ** FOR SAMSUNG REFERANCE : CLAIM ID #3101862409 FINAL DESISION ISSUD BY KAYLA M ( SAMSUNG PRESIDENT OFFICE ON 01/07/2020
No, I would not recommend this to a friendClass action lawsuit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS FRIDGE...THERE IS A CLASS ACTION AGAINST SAMSUNG FOR THEIR ICE MAKER FAILURES. Best buy will not honor gsp replacements due to the failure
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We recognize how urgent this review is about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145475928) to help our team pull up your information.
Have a great day.
^Camille
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for a month, it worked for 2 weeks and still can't get it serviced properly. We lost all our food and have been without a refrigerator for over 2 weeks now. So disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AAPerez, I see that you are having a deal of trouble with your Samsung Refrigerator not working and realize this is not ideal for such a new machine. I would not be happy as well and would like to extend a hand to ensure you are having the best experience. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143357984. We thank you for choosing Samsung for your newest addition in your kitchen. ^Brad
Poor Quality with worse Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge just over 3 years ago with the 5 year geek squad warranty. This year I had problems with the ice maker not keeping the ice frozen. As a result the ice melts and leaks all over the inside and through ice dispenser. After 5 service repairs the techs are now RE-ORDERING parts that have already been replaced. It's un-fixable. But since it's "only the ice maker" it doesn't qualify for a replacement refrigerator. Don't buy any Samsung with the ice maker in the Fridge compartment, ONLY in the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand why you feel that way, charles. We want to speak to you directly to support the repair of your fridge and see what other options we can offer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146630362, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung refrigators ruin floors and food
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerators are known to have terrible design flaws. Your floors will be ruined by leaks. Icemakers break frequently and must be replaced every 4-9 months. Visit the Samsung refrigerator recall FB group before buying a Samsung or LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we thank you for your review and we are sorry to hear of the concerns you have expressed regarding your refrigerator. We’d like to follow up with you regarding this matter. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060457) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
