Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Ice Maker Keeps Freezing Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the Samsung Refrigerator, would not register on the Samsung site. Keeps wanting more Characters? Can't find what it wants? The ice maker is junk and the fix as shown on the Samsung Website and everywhere else on the internet; is a temporary fix only. In the end you will be standing there with a blow dryer defrosting the ice maker each and every time it freezes up. Which is every time the humidity changes. Don't buy these refrigerator's with this ice maker. This thing cost over 2000 usd . Two Thousand dollars for a very cool looking refrigerator with an ice maker that is junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bob3,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer - Stainless steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144417931
^Ross
- Cons mentioned:Ice maker performance
Broken immediately at install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately after install the water and ice dispenser didn’t work. Ended up with a puddle of water on the floor and water pooling in the crisper and freezer area. 24 hours later and the temperature sensor for the fridge doesn’t work. Using a separate device I can tell it’s keeping it cool, but the sensor keeps reading 58F and the light flashes every time I open the fridge for the high heat warning. I’ll be replacing this unit and update reviews when the second one arrives.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your fridge. I am glad that your retailer was able to get you a full functioning unit. We look forward to your updated review. Thank you for choosing Samsung. ^Brad
Poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung says this model was designed not to have a drip tray. This was a poor decision on their part as the water never stays where they intended and it end up on your floor after nearly every use. Unless you want to stand there for an an extra minute after getting water, buy another fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RedBishop, dripping water from the water dispenser can be frustrating. Let's get the help you need.
Below is a link to help you diagnose if the water is dripping on your dispenser. Please click on the embedded word and watch the video included.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147897893) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves do not adjust, ice maker is terrible and takes up alot of room inside refrigerator! I prefer LG model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to have a better refrigerator experience. Let us go ahead and help you.
Below is a link for tips and tricks on adjusting your shelves. Please click on every option available and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Here is also a link for simple steps on organizing your fridge. Please click on every option available.
Keep your refrigerator organized during the hectic holidays
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146703144) to help our team pull up your information.
Have a great day.
^Camille
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Highly recommended overalll, good quality great features
I would recommend this to a friendCannot Clean It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason this has such good reviews is no one has tried to clean it yet. It is impossible the clean the glass on the first shelf. Even the technician struggled, and so far no one who has tried it can remove the shelf to clean it. I wish we had not bought this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielleM, sharing your experience on cleaning the fridge matters. Allow us to help.
Here is a link for tips and tricks to clean your fridge. Please click on every option available. Kindly click on the embedded word and watch the video included.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147930134) to help our team pull up your information.
Have a great day.
^Camille
My Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pleased with my purchase, provides what I expected, service.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Cheap product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw bad reviews for the ice maker and have now found out they were correct. In addition, you cannot clean the shelves. Even the Youtube videos state this if very hard to fix ice maker and/or shelves are hard to work with. A lot of money for cheap product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty of keeping the refrigerator clean, KeithS. Let us help.
Here is a link with helpful tips about cleaning the refrigerator shelf/drawer. A video about removing the shelf is also attached to the resource, which you may watch from 1:26 to 2:15.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
For further assistance with the ice maker, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147456864) to help our team pull up your information when you message us.
Thank you.
-Angelica
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator!! Really nice looking and efficient
I would recommend this to a friend- Cons mentioned:Ice maker performance
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances are horrible stick with televisions only. I’ve had this refrigerator for four years and second major issue. Freezer is extremely loud and food is not freezing. Stick with Whirlpool and Kenmore kitchen appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a reliable fridge in your household, TomekaH. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided links below to help you identify why the fridge is not cooling, why it is noisy, and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147558588) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Ice maker performance
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker broke down. Not worth it whatsoever. Dont waste more money on samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about your refrigerator experience is valid. Let's help you out, Cayla.
To fully troubleshoot the ice maker and elevate how it performs, we recommend performing the troubleshooting steps from the link below and selecting the topics related to your ice maker experience. Kindly watch the YouTube video and visit the hyperlinks for additional help.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148960827, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Ice, yeah right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like an ice maker that doesnt make ice then this model is for you. This model also comes with drawers that are nearly impossible to remove. Engineers need to be fired over this sucker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We care about the betterment of your refrigerator. Let us help you out.
Please refer to the links below to address your ice maker concerns and to show you how to remove your fridge's shelves. Browse over the hyperlinks and watch the embedded video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147648268, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung will not stand behind their product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please, do a simple google search about Samsung ice makers. The problems are numerous and cover a decade. The ice makers are just as bad today as they were 10 years ago. Samsung does not acknowledge the issue and keeps trying to lay the blame on other reasons. At some point I fully expect someone to file a class action against all of the big box retailers for continuing to sell a defective product.
No, I would not recommend this to a friendLeak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked but it leaked and I had to fix it twice. At the end I changed it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MariaM,
We appreciate you sharing your experience and for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Ice maker Freezes up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker freezes up and you have to chop away all of the excesses ice otherwise it will burn our the motor. Repair folks said it's common with Samsung and $400+ to fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott! If you would like, you can look over the information in this link (https://bit.ly/2PvjH3e) to help with the ice maker freezing up. ^Jecca
- Cons mentioned:Ice maker performance
very unreliable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks constantly. Every 3-4 months the icemaker freezes up and stops working. They have replaced it a few times with no improvement. The compressor also went out - it took over a month to get it replaced. In doing further research, our is not an anomoly. Yes, we purchased a Geek Squad service plan - but it does not change the fact that this fridge is very poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We definitely appreciate you bringing this to our attention. We certainly will use this news to help us in our unending efforts to increase the overall customer experience. ^Pat
- Cons mentioned:Ice maker performance
Ice maker broken after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ongoing problem with Samsung fridges - On mine, ice maker has frozen over twice in 1.5 years. Options are to leave the fridge door open to defrost it (2 days) or pay over $300 for service (that is for the part, not the labor). This is evidently an ongoing problem with Samsung fridges - Google this before you buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I know how frustrating it can be when you purchase a refrigerator and it does not meet your expectations. We would love the opportunity to speak with you about your refrigerator, if you are still having issues with this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142569491.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
- Cons mentioned:Ice maker performance
Defective design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We own this new Samsung, and it has major issues with the ice maker freezing up. There’s NO fix for this design defect. Do not buy Samsung, and don’t buy any refrigerator with the ice maker in the refrigerator; find one with ice maker in the freezer compartment. Check Facebook for Samsung recall.
No, I would not recommend this to a friend Recently Purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just recently purchased this item. It allows for a variety of uses from everyday items to storing large Platters and serving bowls.
I would recommend this to a friendBrand response from Samsung
Posted .Hi GJMc,
Thank you for your honest feedback and we hope you are in good health. We are glad that you have recently acquired your Samsung refrigerator. We hope that the refrigerator will be up to your standards.
Please click on the links for maintenance of your refrigerator
https://www.youtube.com/watch?v=c2AWSLEBjDM
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144208562
Leo
- Cons mentioned:Ice maker performance
Ice maker doesn’t work, cheaply made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ice maker drains back into itself and freezes together making it almost impossible to remove it. Didn’t produce ice after about a month and hasn’t since. We do have children so our fridge does get used, but the little clips and door holding plastic pieces that are still there are starting to break after 2-3 years. For the money spent on this appliance we are extremely disappointed and will not buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141367472.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa