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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
$1,799.99
Save $900
Comp. Value: $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2194 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 2,194 reviews

  • Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all where do I start the day my fridge is being delivered the two guys could not get the fridge in the door so they offered to leave it in the garage and come the next day and bring tools to remove my front door and put the fridge inside well three months later and I’m just now getting my fridge put in the house they kept rescheduling and sending cruise that did not know what they were doing.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Cons mentioned:
    Ice maker performance

    Ken

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud icemaker. Refridge space is very small. No water dispenser night light. Freezer drawer hard to pull out. Etc, Etc, Etc.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day, kenn!

      Let us help get your refrigerator to work properly.

      A refrigerator is never completely quiet, even when it's new. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.

      What noises a refrigerator makes and why:
      https://www.youtube.com/watch?v=cain2xjBCQE&t=2s

      Understand the noises coming from your Samsung refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      This link will show you some tips to help organize your fridge and get the most out of your food.

      Tips for an organized Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      Most drawers are made for easy removal, but knowing the right way to remove them makes it even easier.

      Samsung refrigerator shelf/drawer removal and cleaning guide:
      https://www.samsung.com/us/support/answer/ANS00063107/

      How to properly stock your Samsung refrigerator and adjust the shelves and bins:
      https://www.youtube.com/watch?v=pN8js9mZrXI

      You may also refer to pages 27–28 of the user manual to adjust the freezer drawer:
      https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145283749) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Came dented

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent with dents after waiting a week with a missed delivery

    No, I would not recommend this to a friend

  • Lies

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's obvious you do not respect the customers opinions. I've written two full responses and have not heard back from either.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues. If there is anything we can do to help, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143000473. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Design

    Great fridge for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great and stylish. I get a lot of compliments on it. I have had no problems with it, i just wish there was a light on the water dispenser.

    I would recommend this to a friend

  • Samsung 28 Cu. Ft. 4-Door French Door Smart Refri

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Experience with Best Buy and Excellent Samsung Refrigerator! I purchased the Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer in Stainless Steel, and I couldn't be happier. The refrigerator itself is spacious, quiet, and stylish — the FlexZone drawer is especially useful for organizing different items. Best Buy provided good customer service throughout the process — from purchase to delivery. The product was delivered on time, and the team handled installation smoothly and professionally. Overall, Best Buy is a seller with good standing, and I would definitely buy from them again. Highly recommend both the product and the store!

    I would recommend this to a friend

  • I wouldn't recommend it to my friends

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The temperatures inside the refrigerator vary and do not give enough cold to preserve foods and drinks of all kinds, which causes food damage inside the refrigerator. This indicates a manufacturing defect in this refrigerator

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want to ensure you get the best value for your money, MrJo. Let us help you improve the cooling performance of your Samsung refrigerator.

      I recommend checking the resources below for troubleshooting steps that may help fix your refrigerator's temperature.
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/
      https://www.youtube.com/watch?v=FiAGtKdGHPA

      You may also check page 71 of the user manual for other troubleshooting steps to try when the refrigerator is not cooling enough.
      https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf

      I've included a helpful link for a guide on what temperature should you set your refrigerator for reference.
      https://www.samsung.com/us/support/answer/ANS00080450/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145138224) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Broke 3x in 9 months and Best Buy doesn’t care

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer broke twice in first 9 months. Lost everything. Water dispenser filter unit had to be replaced, too. Best Buy’s “extended warranty” on Samsung’s refrigerators means Best Buy won’t help you during the first year - you have to call Samsung who won’t do anything but send technicians. No one has accountability. I’ll never shop with Best Buy again and I’ll never purchase a Samsung again.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there agrohobbit, I see that you are having issues with your Samsung Refrigerator and realize how rocky your experience has been. i would like to offer some help with your Manufacturers Service Warranty. let us help find a resolution to your problems via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394138. We thank you for choosing our Samsung family. ^Brad Samsung

  • Cons mentioned:
    Ice maker performance

    Icemaker sucks

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Icemaker sucks. All the reviews stating this are correct

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! I'd like to share this link with you: https://bit.ly/2Xi4w2e. It has information on what to do when the ice maker is not working properly. ^Jecca Samsung

  • Pros mentioned:
    Overall performance

    Samsung Fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Refridgerator! Highly recommended this product.

    I would recommend this to a friend

  • Don’t buy black stainless

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a year after purchasing this fridge the black stainless is peeling significantly and I won’t buy a Samsung product again. I spent way too much on this fridge for it to peel so soon. The black stainless is just a garbage coating that peels even when you take care of it like a baby.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend

  • Very happy with the purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a great unit with a good price, lots of space, especially like the extra space in the freezer. The ice machine works fine but wish the button to release the ice was a bit more sensitive. Overall a good fridge and I’d recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Samsung Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my four door refrigerator. I like being able to use the drawer for my dairy products without opening the door to the refrigerator. Anthony Valdez, the sales person at the store in Mission Viejo was outstanding. Excellent very helpful. The refrigerator was delivered on time and on the day promised. The delivery Men were very polite and installed my refrigerator in a timely manner.

    I would recommend this to a friend

  • Refrigerator not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer works fine. Refrigerator not working and my food got spoiled.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day, EfosaO!

      We'll be glad to help you get your refrigerator back to working condition by checking a few things around your home.

      If your fridge is not cooling, there are several options for fixing the problem and correcting the temperature.

      Refrigerator or freezer is not cooling at all:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all

      What to do if your refrigerator is not cooling:
      https://www.youtube.com/watch?v=ogwmuhLH4G4

      If your leftovers seem to spoil after one day, or if ice cream is only fresh the first time you open the carton, then it's a clear indication that your refrigerator temperatures need to be adjusted.

      What temperature should I set my Samsung refrigerator to?
      https://www.samsung.com/us/support/answer/ANS00080450/

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145262936) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Icemaker/water dispenser not working

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Icemaker/water dispenser not working. unable to contact anyone by phone.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there RThomas! If you're still having issues with the ice maker, I recommend reviewing the information in this link: https://bit.ly/2FaoipM. ^Jecca Samsung

  • Great Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. This is our second one and I still chose this unit after comparing different models

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    I Love it...BUT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the stainless black print resistence exterior, the food show case and the flex drawer. Exterior H2O.ice is optional for me, especially with the auto fill pitcher. The interior capacity is perfect for a small-medium size family. BUT - changing the filter requires turning off the H2O line to the fridge. In most homes in this area the compartment is housed behind the frig, Problem 1. The fridge does not have front wheels or an easy way to pull it forward for reaching the cut off valve, Problem 2. Finally, the auto fill pitcher leaks when pouring water, Problem 3. As does the replacement pitcher sent by Samsung. Problem 3 is annonying but not a purchase deal breaker. Problems 1 & 2 certainly would have led pre-purchase to considering at best solutions and worst other options. Think problems 1 & 2 are design flaws. My previous Samsung frig had a easy 2-button temporary shut off inside the frig. The leaky auto pitcher too can use a redesign of its lid. In, general, I am pleased with my purchase decision.

    I would recommend this to a friend

  • Nice people.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery service, outstanding service. I have received my product before the appointment time.

    I would recommend this to a friend

  • Samsung 4 door french door refrigerator w

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $2800 samsung 4 door french door refrigerator with flexzone drawer broke 1 year 2.5 weeks after purchase.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Customer, I understand you are experiencing issues with your Samsung Refrigerator breaking down and realize that is not the experience we want you to have. I would love the opportunity to chat and find a resolution to your problem. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143345997. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No tray for small items in the freezer. No butter dish designated area,

    I would recommend this to a friend
Page 104, Showing 2,061-2,080 of 2,194 reviews
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