Customer Ratings & Reviews

Bought our Samsung 4-door French Refrigerator one year ago. Where do I begin??? First and foremost, do not expect to get intelligent instructions for this product from the owner's manual. They simply leave out very important information like little tabs that must be removed or little hidden buttons that must be pushed just to remove the glass shelf above the vegetable bins. We learned to do this by watching YouTube videos! It takes two people to complete this task...just to clean a shelf. I have placed two rimmed cookie sheets on that shelf now to catch spills so I don't have to go through that again to clean spills under the glass!! We have never been able to remove the ice bucket. Again, the owner's manual is a joke. It says clearly not to place hands in the ice chute (duh!) and to just gently lift up bucket and slide out. NOT! Again, went on YouTube. Well guess what, you do have to put your hand in the ice chute and push back on a hidden button to release the bucket. However, ours still won't come out. We have a service call scheduled for that. The refrigerator controls are NOT, and I repeat NOT user friendly. For many functions there is a series of steps such as hold a button for 3 seconds to unlock, hold another button for 3 seconds to activate then choose function (and stand on your head and recite the Pledge of Allegiance). If it's not a function you use often off to the pitiful owner's manual you go for the steps. These are the major issues (so far), but there are many minor issues with the design. The shelves on the inside of left door are pretty useless as they wrap around the ice maker chute and the automatic water pitcher. Only small condiment bottles will fit on these shelves. And about the water pitcher. If it sits unused for even a couple of days, slime appears. YUK! We turned ours off and don't use it. Wasted space! Now, I did give this product two stars (after much contemplation!) for two features I love. First, the third door on the exterior to access beverages. So convenient and this space really does keep the milk cold. I also love the pull-out deli drawer. I appreciate the design that allows me to configure the space as it suits my needs. To sum up, if you are comfortable with searching YouTube for instructions and don't mind difficult, convoluted steps to complete a simple task this is the refrigerator for you! But if not, please, for your own sanity, buy something else!!

I've had this refrigerator for a month and I think it's great refrigerator. It has lots of space and they even utilized space in the door around the ice maker. The places aren't very big, but you can store small jars in there. I gave it 4 stars instead of 5 because of 2 things. I wanted to lower the temperature in the refrigerated section, but it didn't work when I pressed the button inside the fridge. We had to use the mobile app to make that change. Also, the ice dispenser clogged today. I'm not sure why ice got stuck and backed up. I was dispensing regular ice, not crushed ice. So, although they're little things, it makes me wonder what else is going to show up in time. Still, overall, I'm please with it.

Great refrigerator. Lots of room. Ice makers a little slow but it is a great refrigerator

Garbage quality, design is less then impressive for the money

Great fridge so far. I have no complaints. Plenty of storage space

I have had this refrigerstor for 6 months now. No problems, so far so good. Ice maker does a nice job keeping up. Temps stay nice and even. It is the only model I could find that fits my 36” space. It’s not too big, not too small.

The appliance itself is really good, feature-wise. We really like the flex drawer and the door within a door. My favorite feature is the auto fill pitcher, with the drawback that the pitcher is made with a center seam so it has a tendency to leak. I have had Samsung replace the pitcher after some arm-wrestling with customer service. (Gotta go straight to Samsung, best of luck). The wifi is a little tricky to hook up if you don’t have an Android phone. I finally got it to work on my iPad, then it worked forevermore on the phone. Anyway, we have had ours for two years and my biggest complaint is a global one with all of my Samsung appliances. The finish on their appliances is terrible. Every single appliance I bought in 2021 is either dinged or heat damaged (stove, from just making spaghetti) and on the fridge, the actual black coating on the stainless is scraped off entirely in one spot from an accidental brush against the wall. In retrospect, I will never buy black stainless again. It’s just too delicate for normal use. We are an older couple who like to cook, no kids or pets in the house, and yet our appliances are taking a beating somehow, I’ve never had appliances that had so much cosmetic damage this early in the ownership experience. It’s very disappointing to not have any way to fix black stainless. It’s way too easy to damage Samsung appliances, and I have been taking pristine care! I would have wanted to give a much higher rating because I am not seeing any issues with functionality. Cosmetically, though, what a disappointment.

Every appliance that was delivered had issues such as damage etc.

Good choice, for not having seen it live - ordered solely off an internet search. It's quiet, spacious, shelves in the top section are adjustable based on contents. Don't fully understand how to best use the small little drawer. Ice marker is really slow - from making the ice to putting it in your cup. The one received has a small dent in the front. SO SAD but I'll get over it.

Had refrigerator for a month now and so far so good

Have just had it for about 3 weeks but appears to be working fine. The only disappointment is that we cannot make the center FLEX drawer a freezer (our mistake for not checking-it-out further before the purchase). Also, the ice maker does not allow you to remove a tray of ice and empty it into a cooler (bummer).

I love the space. The storage for veggies is perfect and the separator is useful. Has just enough freezer space with an extra storage for smaller items. If you accidentally close the door too fast it slows it down so it doesn’t get “slammed”. I think its a perfect size for big families. Some other fridges can filled quickly after one shopping experience, this is ideal to solve that issue

First, let me say that we love 90% of the refrigerator and the Geek Quad has been outstanding fixing the ice maker the last 10 times. This is not an exaggeration. I just spoke to the Best Buy Geek Squad and they told me "we see the previous 10-work orders on the same ice maker". It has been a 4.5-year saga of our ice maker stops making ice every 3-5 months. Again, Geek Squad has been amazing! The repair folks have told me that they see this Samsung model with the ice makers in the refrigerated section to often have issues. This is likely due to warm air getting into the ice maker causing the humid air to condensate. This results in the ice maker freezing up. Samsung has had multiple service bulletin fixes. None of these have solved our problem! Samsung now puts the ice makers in the freezer section in new models and this solves the issue according to Geek Squad repair technician. Unfortunately for us, there is nothing that Geek Squad can do as Samsung will not take a refrigerator back due to Ice makers. Our ice maker failed within the first year under warranty. If we would have known that these issues would persist for 4.5 years, we would have returned our unit for another Samsung model with the ice maker in the freezer.

Only been using a few months. Like the flexZone drawer alot . Do not have to open main fridge doors as much. Great buy so far.

Great fridge. Spacious and attractive. The dividers make it easy to keep food organized.

Enough room for a lot of food. Keeps cold and fresh.

Size is great.....however ice maker is having an issue. Ice is slushy at times. Seems like this is an ongoing issue with Samsung Twin Cooling units.

We've only had this fridge a short while but so far so good. Love the draw for my beer! The fridge is nice to have everything at eye level as opposed to the side by sides. The water and ice dispenser works well. So far we love it!!

Excellent product and easy to operate with the choice of smart ap

Good product. I really like it. This refrigerator have more space than my old one.