Customer Ratings & Reviews

So far, we are very satisfied with this product. Unfortunately The ice and water feature take up valuable storage space in refrigerator .

Didn't think I could hate a refrigerator this much! I absolutely cannot even open our ice maker - it is frozen or stuck shut. As another reviewer said, the ice that comes out is all powdery like snow, but I can't open it to even empty or see what's going on because it is absolutely frozen or stuck shut. We had some milk that spilled over in the fridge, and leaked under the edges of the glass on the shelf over the vegetable drawer. We absolutely could not disengage the shelf from the fridge to clean it and get between the glass and the shelf frame. The online support sent us a picture of the tabs to squeeze to remove the water filter apparatus from the frame of the shelf, but the button was actually a tab that was in no way movable. We had to lodge knives to create space between the glass and the frame, and spray water in to clean out the milk. Wasted about 2 hours, and while we were working, the fridge began protesting that the door was open by blinking the lights on and off, and then eventually making all the lights go out, so we had to work with flashlights. What an absolute &%&* mess. Storage in doors is terrible and parts are unusable, Can't help but think they should have spent less time on making a fridge that could "talk" to me electronically and more time on the basics of a refrigerator - especially the ability to clean it! Don't waste your money!

Had it for few weeks. So far it’s doing alright. It’s average product without too mich to expect

Our ice maker broke after 3 uses and we are still waiting for repair under geek squad contract. The water dispenser jar was a major draw for us but it leaked after 1 month and when got another one. After a few month though we really that mold was forming on the cover ring. so we stop using. The delivery had several issues: - they dropped the fridge on concrete stairs and damaged it but it took so long to get the fridge that I decided to keep and take the $100 Best Buy gift card. any damage would be covered by warranty so I did not worry. - Then they did not set the fridge correctly and I spent many hours with Samsung on the phone to reconfigure because my fridge was not cooling Back to ice maker, we did not have a need for the ice maker but wanted the water dispenser outside the door, so we still bought the fridge and to mitigate the risk, we bought the extended warranty contract after seeing the horrible reviews of the ice maker. We had 2 no show appointments and geek squad contractor AIG does not seem to know what they are doing to dispatch people. still waiting and no end in sight. very impactful sine they give you a 8-5pm time window. Do not recommend the extended warranty.

This refrigerator is worse than the builder grade fridge I got with my house. It does not keep food temps right. The ice maker is the main problem it leaks water constistanly. It is always stopping up in the ice drop. We had service tech say once it starts doing this only option is to replace the ice maker and it might start doi g it again. manufacture says know issue with no resolve. Junk dont buy

Good refrigerator with bad shelving design. Icemaker also takes up a large amount of space

DO NOT BUY ANY SAMSUNG REFRIGERATORS with DOOR water/ice dispenser. If you do make sure to get 5yrs protection not just the 1yr SAMSUNG warrantee. There is a class action law suit for faulty ice maker and not keeping temperature. After 2yrs the ice maker started having issues (leaking and slushy for ice. Multiple geek squad visit and now fighting with Samsung to replace. Come to find out that there is a class action law suit against Samsung about the ice maker and temperature since 2017 about these issues. BB stop your appliance sales rep from recommending Samsung fridges specially when your GS techs know about the law suit and are well aware of the issues. They are the ones having to deal with upset customers and faulty equipment.

Love the refrig and the guys who delivered it were prompt and very careful getting it in place They even had to work around our moving guys who were off loading our furniture

We like the styling of the french doors and the flexzone drawer (wish it could add to freezer space, but misunderstood that at purchase). Unfortunately, the ice maker freezes up (literally) about every month or two. I have to chip out ice and then thaw it with a hair dryer for 10-20 minutes to get the ice out. After that, it takes a day or three to start making ice again. Service tech said it was because we put magnets on it (like every refrigerator in America). I'm calling bull-shirt on that. Even if it is true its a lousy design flaw. We live in a mildly humid climate so I can't imaging how often it's be iced over in the South. We've had it for a couple years and will not buy another Samsung.

If you want an icemaker that works don't buy this one. When the icemaker wouldn't put out ice you can't get the icemaker out. They wanted me to defrost the icemaker. I asked about the food in my refrigerator and they wanted me to put it in a cooler. So you pay $2,000 for a refrigerator and you have to buy a cooler too. Every other month the thing stops putting out ice and you have to defrost to get the icemaker out. Then it has to completely defrost to get all the frozen ice that form around the icemaker. Their technician came out with his heat blower and it took 1 hr to get the ice off. 1 hr with the doors on the refrigerator open. I've dealt with this since 2019 and I'm done with it.

I would stay away from Samsung appliances. We spent a good fortune on this fridge, a microwave and dishwasher. We've had issues with all of them (except the dishwasher). This fridge had a major issue with the ice maker freezing. We literally had to pour hot water on in and get a hair dryer to melt the ice maker so it would work. This would happen over and over. After being persistant, Samsung finally admitted it was a default and sent a tech. out. They had to replace the entire computer board. It works ok now. the microwave I have, after 3 years of owning, the numbers on the front of the door all peeling off. Samgsung won't support this without charging you. Based on the cost to get this addressed, it will be better to purchase a new microwave. So, BUYER BEWARE on Samsung products. Or be sure to purchase the extended warrunty, which is limited as well.

Ice maker problems began after 3 years and stopped working completely exactly at 5 years. Would not recommend this version with ice maker and encourage those who are interested to look into Samsung refrigerator's ice maker problems before choosing this model.

broken ice maker and they wanna charge to fix the very common problem. the issue caused my ice bucket to break also. currently waiting to talk to escalations but if they dont fix Ill NEVER buy samsung again. STAY AWAY FROM THIS FRIDGE

The inside frig part is smaller than my other Samsung frig. Limited door space but overall satisfied with it.

Zero stars if I had the option! Freezer stopped working 6 months after purchase. It's been a NIGHTMARE dealing with Samsung Support. They've already sent 3 technicians and now the whole fridge is not working. All technicians recommended replacement of unit because it was already 'contaminated' and Samsung is not approving replacement....Techs haven't been able to fix it, either. They've replaced compressor, UVDryer and all rings and it's dead!... 30 + days without a working fridge and Samsung just going in circles trying to get a tech to put a band aid and move on.... well, not even the bandaid is working!,,, Extremely frustrated!

Samsung says this model was designed not to have a drip tray. This was a poor decision on their part as the water never stays where they intended and it end up on your floor after nearly every use. Unless you want to stand there for an an extra minute after getting water, buy another fridge.

It keeps food cold. Ice maker stopped working within a couple of months. Water in the door also stopped working. Had it almost four years. Looking at an LG or something else.

The only reason this has such good reviews is no one has tried to clean it yet. It is impossible the clean the glass on the first shelf. Even the technician struggled, and so far no one who has tried it can remove the shelf to clean it. I wish we had not bought this refrigerator.

Ice maker broke down. Not worth it whatsoever. Dont waste more money on samsung.

Get service very professional delivery man on time they took the old one away no problems