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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
Your price for this item is $1,899.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2189 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,189 reviews
  • Cons mentioned:
    Ice maker performance

    Would not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelves do not adjust, ice maker is terrible and takes up alot of room inside refrigerator! I prefer LG model

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We want you to have a better refrigerator experience. Let us go ahead and help you.

      Below is a link for tips and tricks on adjusting your shelves. Please click on every option available and watch the video included.

      Samsung refrigerator shelf/drawer removal and cleaning guide
      https://www.samsung.com/us/support/answer/ANS00063107/

      Here is also a link for simple steps on organizing your fridge. Please click on every option available.

      Keep your refrigerator organized during the hectic holidays
      https://www.samsung.com/us/support/answer/ANS00084845/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146703144) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Cons mentioned:
    Ice maker performance

    Ice Maker Keeps Freezing Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the Samsung Refrigerator, would not register on the Samsung site. Keeps wanting more Characters? Can't find what it wants? The ice maker is junk and the fix as shown on the Samsung Website and everywhere else on the internet; is a temporary fix only. In the end you will be standing there with a blow dryer defrosting the ice maker each and every time it freezes up. Which is every time the humidity changes. Don't buy these refrigerator's with this ice maker. This thing cost over 2000 usd . Two Thousand dollars for a very cool looking refrigerator with an ice maker that is junk.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Bob3,


      I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer - Stainless steel
      While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
      We would like to hear more about your concern.

      For the immediate resolution of your concern, you may reach us via the following details.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Thank you for choosing Samsung.

      Reference number:1144417931


      ^Ross Samsung

  • Cons mentioned:
    Ice maker performance

    Cheap product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw bad reviews for the ice maker and have now found out they were correct. In addition, you cannot clean the shelves. Even the Youtube videos state this if very hard to fix ice maker and/or shelves are hard to work with. A lot of money for cheap product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the difficulty of keeping the refrigerator clean, KeithS. Let us help.

      Here is a link with helpful tips about cleaning the refrigerator shelf/drawer. A video about removing the shelf is also attached to the resource, which you may watch from 1:26 to 2:15.

      Samsung refrigerator shelf/drawer removal and cleaning guide:
      https://www.samsung.com/us/support/answer/ANS00063107/

      For further assistance with the ice maker, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147456864) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Cons mentioned:
    Ice maker performance

    Broken immediately at install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately after install the water and ice dispenser didn’t work. Ended up with a puddle of water on the floor and water pooling in the crisper and freezer area. 24 hours later and the temperature sensor for the fridge doesn’t work. Using a separate device I can tell it’s keeping it cool, but the sensor keeps reading 58F and the light flashes every time I open the fridge for the high heat warning. I’ll be replacing this unit and update reviews when the second one arrives.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you were having issues with your fridge. I am glad that your retailer was able to get you a full functioning unit. We look forward to your updated review. Thank you for choosing Samsung. ^Brad Samsung

  • Cons mentioned:
    Ice maker performance

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung appliances are horrible stick with televisions only. I’ve had this refrigerator for four years and second major issue. Freezer is extremely loud and food is not freezing. Stick with Whirlpool and Kenmore kitchen appliances.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a reliable fridge in your household, TomekaH. Let's get the information you need to ensure the best results when using the refrigerator.

      I have provided links below to help you identify why the fridge is not cooling, why it is noisy, and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.

      Cooling issues with Samsung refrigerator or freezer:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/

      Understand the noises coming from your Samsung refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147558588) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Samsung fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Highly recommended overalll, good quality great features

    I would recommend this to a friend

  • My Samsung fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pleased with my purchase, provides what I expected, service.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Ice, yeah right!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like an ice maker that doesnt make ice then this model is for you. This model also comes with drawers that are nearly impossible to remove. Engineers need to be fired over this sucker.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We care about the betterment of your refrigerator. Let us help you out.

      Please refer to the links below to address your ice maker concerns and to show you how to remove your fridge's shelves. Browse over the hyperlinks and watch the embedded video for tips.

      The ice maker is not making any ice:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice

      Samsung refrigerator shelf/drawer removal and cleaning guide:
      https://www.samsung.com/us/support/answer/ANS00063107/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147648268, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator!! Really nice looking and efficient

    I would recommend this to a friend

  • Leak

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked but it leaked and I had to fix it twice. At the end I changed it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MariaM,

      We appreciate you sharing your experience and for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day!

      ^Chrystel Samsung

  • Samsung will not stand behind their product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please, do a simple google search about Samsung ice makers. The problems are numerous and cover a decade. The ice makers are just as bad today as they were 10 years ago. Samsung does not acknowledge the issue and keeps trying to lay the blame on other reasons. At some point I fully expect someone to file a class action against all of the big box retailers for continuing to sell a defective product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Ice maker Freezes up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker freezes up and you have to chop away all of the excesses ice otherwise it will burn our the motor. Repair folks said it's common with Samsung and $400+ to fix.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Scott! If you would like, you can look over the information in this link (https://bit.ly/2PvjH3e) to help with the ice maker freezing up. ^Jecca Samsung

  • Cons mentioned:
    Ice maker performance

    very unreliable.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breaks constantly. Every 3-4 months the icemaker freezes up and stops working. They have replaced it a few times with no improvement. The compressor also went out - it took over a month to get it replaced. In doing further research, our is not an anomoly. Yes, we purchased a Geek Squad service plan - but it does not change the fact that this fridge is very poor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We definitely appreciate you bringing this to our attention. We certainly will use this news to help us in our unending efforts to increase the overall customer experience. ^Pat Samsung

  • Cons mentioned:
    Ice maker performance

    Ice maker broken after 1 year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ongoing problem with Samsung fridges - On mine, ice maker has frozen over twice in 1.5 years. Options are to leave the fridge door open to defrost it (2 days) or pay over $300 for service (that is for the part, not the labor). This is evidently an ongoing problem with Samsung fridges - Google this before you buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I know how frustrating it can be when you purchase a refrigerator and it does not meet your expectations. We would love the opportunity to speak with you about your refrigerator, if you are still having issues with this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142569491.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      We thank you for being a part of the Samsung family. ^Lena Samsung

  • Cons mentioned:
    Ice maker performance

    Defective design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We own this new Samsung, and it has major issues with the ice maker freezing up. There’s NO fix for this design defect. Do not buy Samsung, and don’t buy any refrigerator with the ice maker in the refrigerator; find one with ice maker in the freezer compartment. Check Facebook for Samsung recall.

    No, I would not recommend this to a friend

  • Recently Purchased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just recently purchased this item. It allows for a variety of uses from everyday items to storing large Platters and serving bowls.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi GJMc,

      Thank you for your honest feedback and we hope you are in good health. We are glad that you have recently acquired your Samsung refrigerator. We hope that the refrigerator will be up to your standards.

      Please click on the links for maintenance of your refrigerator

      https://www.youtube.com/watch?v=c2AWSLEBjDM

      https://www.youtube.com/watch?v=EsbHtpc1ak4

      https://www.youtube.com/watch?v=vWp2bnE3uhQ

      Please feel free to communicate with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144208562

      Leo Samsung

  • Cons mentioned:
    Ice maker performance

    Ice maker doesn’t work, cheaply made

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ice maker drains back into itself and freezes together making it almost impossible to remove it. Didn’t produce ice after about a month and hasn’t since. We do have children so our fridge does get used, but the little clips and door holding plastic pieces that are still there are starting to break after 2-3 years. For the money spent on this appliance we are extremely disappointed and will not buy Samsung again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141367472.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
      We thank you for being a part of the Samsung family. ^Shifa Samsung

  • Cons mentioned:
    Ice maker performance

    Junk !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is the worst. Leaks , ice maker failed and Samsung says there's no Samsung certified appliance company to repair this boat anchor ! This problem is reoccurring and Samsung has turned a blind eye to it..There is a Facebook page with over 100k folks that are having the same problem, you've been warned !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Scott,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's ice maker not working properly and the water leaking. We will surely notate this feedback for better products and options in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      Water leaks in a refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144470139

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Cons mentioned:
    Ice maker performance

    Ice Maker Fails - Class Action Lawsuit pending

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like others have said and I have experienced more than once. This fridge has a design defect. The ice maker fails and even if Samsung agrees to come and fix it for free -> it will just fail again after a few months. It gets very loud too. Waste of money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Horrible product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk, owned less than two years and the ice maker died. Won’t cover it. The water dispenser in side doesn’t full all the time and only works intermittently. Very disappointed in this product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about your convenience every step of the way, BrianR. We are here to help you with your ice maker and autofill water pitcher.

      We highly suggest clicking the resources below. And browse over the hyperlink "the ice maker is not working (if needed to continue troubleshooting)" for helpful tips.

      Test or reset your Samsung ice maker:
      https://www.samsung.com/us/support/troubleshooting/TSG01207806/#reset-ice-maker-fridge-compartment-or-side-by-side-freezer

      The autofill water pitcher doesn't fill:
      https://www.samsung.com/us/support/troubleshooting/TSG01201488/

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146067093) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

Page 108, Showing 2,141-2,160 of 2,189 reviews
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