Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
Your price for this item is $1,899.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2189 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,189 of 2,189 reviews
  • Cons mentioned:
    Ice maker performance

    Ice Maker headaches

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really nice refrigerator with one serious flaw, The Ice Maker. We have had ours since 2019 and the ice maker has been replaced 3 times. The ice maker is prone to build up frost and make the icemaker stop functioning. As I am typing I am on hold writing to schedule yet another service call for the ice maker. Now the ice is melting in the drawer and water is running onto the floor. From what I have read, the icemaker can be an issue with almost all brands with the French door. Big time byer remorse on this one and for something so expensive.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144046010) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Went out after 1.5 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator quit cooling when it was just over a year old. It costed $500 to fix it and parts were not honored under warranty. Things used to last but everything seems to be glorified junk these days. Don't waste your money with LG. The dishwasher I bought sucks too.

    No, I would not recommend this to a friend

  • Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to poke a Samsung appliance review in somewhere. Samsung uses Tekniton exclusively for service of their products. Do yourself a HUGE favor and look at their reviews before purchasing a Samsung appliance.

    No, I would not recommend this to a friend

  • DO NOT BUY SAMSUNG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY SAMSUNG REFRIGERATORS. DEFECT IN ICEMAKER. SAMSUNG WILL NOT HELP YOU OR REFUND. IN CLASS ACTION SUIT. DO YOUR RESEARCH.

    No, I would not recommend this to a friend

  • No service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have any kind of service issue Samsung will run you around until you give up. Unbelievable. They are pro’s at it,

    No, I would not recommend this to a friend

  • Samsung refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator not really happy with product refrigerator works ok except ice maker keeps freezing up gek sqaud was here twice for repair repair still same issue i think its mfg issue hopefully best buy does the right thing !

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would like to speak with you further about the concerns you are having with your ice maker to see how we can get this resolved. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144105128) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • They should allow us to rate items 0 starts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be the worst fridge I have ever owned, cleaning it is an absolute nightmare. I consider myself to be very handy when it comes to assembling household fixtures but this this thing is unreasonably hard to disassemble. the bottom shelf has the worst design that allows any food to get into crevices that truly require q-tips to clean out, the shelves are not adjustable at all and are the shelf spacing does not fit gallons of milk, juice, 2L sodas etc. efficiently. My old GE side by side door simple fridge was a breeze to clean and shelf adjust. you will spend and unreasonable amount of hours at a time cleaning this fridge, an absolute waste of your time.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Oscar.

      Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. 4-Door French Door Refrigerator with FlexZone Drawer. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      Here are some links for more details to help you clean and adjust the shelf.

      28 cu. ft. 4-Door French Door Refrigerator with FlexZone/ Benefits/ Adjustable Shelves
      https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/28-cu--ft--4-door-french-door-refrigerator-in-fingerprint-resistant-black-stainless-steel-rf28r7201sg-aa/#support

      You may also refer to the user manual about the Fridge shelves on page 62.
      https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      A plan for keeping your Samsung refrigerator clean
      https://www.samsung.com/us/support/answer/ANS00079481/
      Remove or replace Samsung refrigerator bins, shelves, and drawers https://www.samsung.com/us/support/answer/ANS00063107/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144607309

      Have a great day.

      ^Charles Samsung

  • Worst refrigerator ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy any Samsung refrigerator they only last 6 years total rip-off worst refrigerator we ever owned.. Samsung Service and warranty is horrible! They make good cell phones but they suck at refrigerators!

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    No, I would not recommend this to a friend

  • Don't buy this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy, save yourself a problem. It only lasted me 4 years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Refrigerator. You could still be under warranty. Contact a local service technician in your area. See link below:
      https://www.samsung.com/us/support/service/locations/
      Thank you for choosing Samsung. ^Brad Samsung

Page 110, Showing 2,181-2,189 of 2,189 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.