Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
Your price for this item is $1,899.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2189 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 2,189 reviews
  • Pros mentioned:
    Drawer functionality

    Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like he fridge. You definitely loose shelf space and door space with the ice maker but the flex drawer helps.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Phil, I want to congratulate you on your new Samsung Refrigerator and thank you for pausing your day to review our product. We are pleased to know you are enjoying your new machine. We are happy to welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Cons mentioned:
    Ice maker performance

    Nothing is perfect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like useless shelf behind ice maker door. It only can hold a hershey syrup container. do not like white ice cubes . I also get some crushed ice in cube mode. Love the flex drawer.

    I would recommend this to a friend

  • Samsung fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Really like the smudge free finish. It it better having the controls inside the fridge. Don't like that the light was removed from the ice and water dispenser.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Ok

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works thats about it. Ice maker had an issue in 1 yr 3 months. Luckily they fixed it for free including replacing the ice crusher motor. Would I buy an another Samsung appliance? NO WAY. Oven range & microwave had issues. They should stick to making TVs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Ashhegde, I understand that you have some concerns with your Samsung Refrigerator Ice maker and would like to offer some help. We know this can be frustrating but would like to make sure that you are always getting the best performance. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143421406. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Drawer functionality

    Love our Samsung Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator, it has a ton of room and the flex zone drawer is great for those quick to grab items

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Dream refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing refrigerator. Got it open box and runs well with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Design

    new fridg

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we hoped it would be. Functionally outstanding, visually beautiful (my opinion).

    I would recommend this to a friend

  • bigger fridge

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room which i didn't even know i needed, but definately did lol.. should of gotten this last year.. for the price and look and convenience it's perfect

    I would recommend this to a friend

  • Home

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge space is great a lot of value for your money

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Nice fridge with wifi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it had an ice collection tray but works great so far. Wifi connectivity is pretty useless.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Fridge.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator. Leaks a little after getting water or ice.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there bjbestbuy, I appreciate you taking the time to review your new Samsung Refrigerator. We are so thankful to have you in our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Excellent. No problems installing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sells help was excellent and the Refrigerator is one of the best we ever had. They installed it and since then we have had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Soda drawer is awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, love the drawer for drinks. Wasn't sure how useful it would be at first, but it keeps the top clear for storage.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    New Appliances

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, I have gotten a lot of compliments on it. I really like the additional drawer.

    I would recommend this to a friend

  • Love the 2 door +2 drawer concept

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are able to keep products at more of a correct temp & humidity which promotes freshness. Only wish was that top tray of bottom freezer would come forward when freezer is opened

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Samsung 28 cu ft 4 door french door refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with purchase and like the overall design, inside and outside. The icemaker design is much better than the one we replaced.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    thefridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, the only problem I have had is that I cannot turn the ice maker off.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Refrigerator review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Slight leak at first, but now working well

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Stephen! We are so glad to hear that it is working well! We are honored to be apart of your home! ^Shay Samsung

  • Best Buy…Best Service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting 7 months on another company to replace our refrigerator, a friend suggested I check out Best Buy for dependable products and amazing service. So we did…best decision we ever made! We purchased a new Samsung refrigerator. The delivery and service was prompt and awesome. We are very happy with our purchase and plan to buy all our needs at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Great refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to keep clean and a lot of room. Like extra drawer for drinks

    I would recommend this to a friend
Page 46, Showing 901-920 of 2,189 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.