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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
$1,799.99
Save $900
Comp. Value: $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2194 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,194 reviews

  • We love the FlexZone Drawer, and all aspects.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this refrigerator and love the FlexZone drawer which we keep filled with soft drinks and beer. The finger print resistant doors are a big bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, we are very pleased with our product

    I would recommend this to a friend

  • So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this product for about 1-month. This appliance took about 1 day for all 3 zones to get cold, especially the freezer. I became a little concerned when after about 4 hours the freezer was still at room temperature. I called the techs who installed it and they said to give it 24 hours to get cold. The next day, sure enough, the freezer was cold and got down to the zero-degree F setting that I had selected. The flex-zone, did get cold after install, but initially was not getting down to the selected setting. This took about 2 days in order for it to regulate to my selected temperature setting. But, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    samsung the best of the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke my expectations, it was everything I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is gorgeous. It has space for all our food. We love the center drawer as well. You can never go wrong with Samsung products.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Good fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 3 drawers. Odd shelves on inside doors though.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Looks great with lots of room.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice machine is not the greatest. Doesn't produce quickly. It is loud when the ice drops. Sometimes the ice get jammed.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new refrigerator. Lots of space and love that the shelves move in so bigger items can fit. The first drawer can either be fridge or freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality! Very pleased overall! Fits and works excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Great Fridge!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this refrigerator. It is very spacious and allows for organization. The flex drawer has been amazing.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there alexazz, I appreciate you taking the time to share your love for your new Samsung Refrigerator with us. I know how great it is to have plenty of room to organize your unit. We thank you for choosing Samsung and being a part of our community. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is very good I will recommend it for anyone looking better type

    I would recommend this to a friend

  • Samsung Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge, especially the flexzone drawer. Has lots of space with flexible shelves. Only problem is the water dispenser has a slow flow to it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good refrigerator. It has all I need and beyond my expectation

    I would recommend this to a friend

  • Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality fridge storage space is phenomenal. Recommend getting the delivery and installation added to purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works great! The ice maker and water are perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Best refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung appliances. Price was best I could find. Delivery was horrible

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      WilliamJ, thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Best fridge yet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Samsung and so far much better. Shelves move easier. Temperature easy to find and set. Ice maker works 100%, best improvement yet. Definitely top notch.

    I would recommend this to a friend

  • One of the Best Fridges

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far has been one of the BEST refrigerators I have owned. It is easy to use, clean and see everything you have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    New fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick delivery. Great fridge. Looks good in the new kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    I like the refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is nice and roomy. It has a lot of extra storage space in the doors. I didn’t like having to put it together and the handles were a bit hard to put on. The freezer handle has already pulled off. I’m not sure if it broke or if it’s just not on right. The instructions are hard to understand and I had trouble with the ice maker and I still don’t know how to open the ice maker.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I am able to help out with your ice maker not operating properly. I did some research and found this link that will provide all the information for removing and troubleshooting your ice maker. See link below:
      http://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice
      If this does not resolve your issue, please contact us via:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for choosing Samsung. ^Brad Samsung

Page 48, Showing 941-960 of 2,194 reviews
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