Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
$1,899.99
Save $800
Comp. Value: $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2197 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,197 reviews

  • Ice & water dispenser disappointing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridga and freezer area. The ice/water dispenser unit is rather useless. Cube ice comes out crushed and crushed ice comes out leaking water. No catch tray so we have a papertowel at the bottom.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Alfred savoy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice!! Very good fridge.. workers who set fridge up was very helpful and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great Fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Has worked as advertised since purchase. Installers from best buy were fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Refrigerator

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung always has great products! This works great for our family!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Great piece, looks and works fabulous

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid appliance, easy to set up, durable and looks nice

    I would recommend this to a friend

  • Great space and spacial organization!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelving as well as the flex drawer and 2 drawer freezer interior space make storage and utility easy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price, so far so good no problems at all as of now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge. I got it during Thanksgiving sale and got a good discount as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Buy this fridge!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our fridge!!! So much room and perfect for our family!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung fridge

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it works great looks great love the convertible drawer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Excellent Value and Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall Quality and Functionality is Great. Great value for the price.

    I would recommend this to a friend

  • Nice refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this refrigerator. It’s has a lot of room

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Nice refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really nice refrigerator. But ice machine is pretty slow.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Spacious

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and incredinly spacious! Goes great with the Samsung stove and microwave.

    I would recommend this to a friend

  • Best Buy Service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. The store manager was great in helping to exchange the refrigerator because it had a leak. The technicians were very courteous and took care when during the delivery and setup. I will recommend you to family and friends.

    I would recommend this to a friend

  • So far, so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing I noticed was it continued dispensing ice or water after stop pushing the cup towards the dispenser. I am not sure if that is a defect of something I did. So I am observing what happens. I might review my rating (higher)later on if everything works good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NoemiS,

      We can feel the disappointment you have with this fridge. We are here to help you.

      It's normal for the dispenser to drip for a few seconds immediately after dispensing water. Once the dispensing stops, leave the glass under the dispenser for approximately 3-5 seconds to catch the drips.

      ^Rodel Samsung

  • Pros mentioned:
    Size

    New home, new fridge!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this fridge just recently and huge upgrade than what we had before. My family loves it!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Congratulations, Menace, on your new home and new refrigerator! We're glad to be a part of this exciting time in your life. ^Jecca Samsung

  • Bigger than I expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with my new refrigerator. I really like the flex zone . And it’s so spacious .

    I would recommend this to a friend

  • Great Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge has a lot of space and storage. The cooler is great to have easy access to drinks.

    I would recommend this to a friend

  • Great experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesman at Pacific Dales was phenomenally helpful. As were the men who delivered the fridge. It was an easy transition because of the. The fridge exceeded my expectations.

    I would recommend this to a friend
Page 60, Showing 1,181-1,200 of 2,197 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.