Customer Ratings & Reviews
- Model:
- RF28R7201SR
- |
- SKU:
- 6323216
Customer reviews
Rating 4.4 out of 5 stars with 2189 reviews
(2,189 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Brand new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it. It’s big and has so much storage. Definitely worth every penny. Brand new with all the wrapping plastic and parts untouched or used.
I would recommend this to a friendRated 5 out of 5 stars
Beautiful and roomy fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this fridge! We needed more space in the fridge area vs freezer. Plus it has a flex zone that can be used either way. Great fridge for people that buy their groceries weekly per menus, and need space in the fridge area.
I would recommend this to a friendBrand response from Samsung
Posted .We love, love, love to hear this Sharon! Thank you for taking the time to share your experience with us. ^Lo
Rated 4 out of 5 stars
My new Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the inside was bigger I thought it was and when I has it delivered it seemed smaller, but I have grown to like it.
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
New refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great new refrigerator does exactly what i expect. It works well. Has loads of space for all the beers and steaks.
This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity
Rated 3 out of 5 stars
Great refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator with quite a bit of room however there is not much room in the door spaces due to the very large water dispenser/ice maker.
I would recommend this to a friendBrand response from Samsung
Posted .We are happy to hear that the spacious design of the refrigerator is a great fit for you. ^Lo
Rated 4 out of 5 stars
Samsun French Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful! New tuscany stainless finish, looks great. Delivered as promised on time. They scratched the door upon delivery but Best Buy compensated accordingly.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Refrigerator - Tuscan Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Very Nice Refrigerator without alot of extras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is very nice and seems to be well built but does not have a lot of fancy things to it. Kinda plain but so far works well.
I would recommend this to a friendRated 5 out of 5 stars
Kudos to Mark Gilmore
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mark Gilmore is an ourstanding store manger he took care of this delivery issue that involved choas of them coming back 4 times between delivering fridge and picking up old one
I would recommend this to a friendRated 5 out of 5 stars
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All ok except for one issue. The top left shelf is missing or has no bracket or support at the middle.
I would recommend this to a friendRated 4 out of 5 stars
Great looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator. Nice screen and speaker. It’s a bit big but love it. Very easy to use and install was quick and easy as well.
I would recommend this to a friendRated 5 out of 5 stars
Best Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework when looking for a fridge. This one was at the best price for fridge room. The geek squad installed it. They where the best even the headache that it caused. 10/10 would buy again. Beat buy you have a customer for life.
I would recommend this to a friendRated 5 out of 5 stars
All good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with Samsung refrigerator so far. Really nice to be able to check the refrigerator with the app to make sure the doors are closed and the refrigerator is operating normally.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Refrigerator - Tuscan Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Go ood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keep cold my stuff and ice is solid, its cool literally
I would recommend this to a friendRated 5 out of 5 stars
Nana
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new refrigerator at Best Buy. I am so happy with it. Has double doors, large bottom freezer. Looked around first at different stores. But Best Buy had the one I liked at the best price.
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung Refrigerator. It’s more than I thought it would be. The guys that set it up were fantastic. They were fast and respectful. I will do all my ordering from Best Buy from now on.
I would recommend this to a friendRated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered my fridge and were so careful! I appreciate the geek squad and everything was perfect
I would recommend this to a friendRated 5 out of 5 stars
the best refrigerator I have bought quality price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I have ever made. undoubtedly the Best
I would recommend this to a friendRated 5 out of 5 stars
Soft, chewy ice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Side by side is good but really like the freezer and beverage drawers.
I would recommend this to a friendRated 3 out of 5 stars
taking bottom shelf out sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it till I tried to lift the top half shelf. I had to call Samsung on lifting it. Then Tried to take out bottom shelf to clean and couldn't do it. Called Samsung and they sent video and my husband and I couldn't do it. They are having some company call me and still waiting on call. Horrible design. Why would someone make it so difficult to take out a shelf. It should be so simple. Still waiting on help to get it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. I see you have some concerns with cleaning the fridge and taking out the top shelf. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Here are some links to help you remove the shelf in the fridge.
Fridge shelves on page 62
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144791059
Have a great day.
^CharlesHi There,
Thank you for bringing this to our attention. I see you have some concerns with cleaning the fridge and taking out the top shelf. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Here are some links to help you remove the shelf in the fridge.
Fridge shelves on page 62
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144791059
Have a great day.
^Charles
- Pros mentioned:Size
Rated 1 out of 5 stars
Buyers Remorse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large fridge, but there are also other large fridges which do not have major design flaws. The ice maker has no guard on it and unless you have a perfect size glass, makes getting ice a chore. The cubed ice function does not work well because of the design of the ice maker which has a bar and a churner which crush the ice no matter what. The filter has been run through gallons of water and it still tastes full of charcoal. I am not super pleased and I definitely have buyers remorse. For similar prices there were better options available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeremyS,
Let us extend our help for your refrigerator.
Here is a link to help if the water in your fridge tastes bad. Please watch the full video, read and follow the "Water tastes bad" section, and click on the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Below is the list of ice that may come out of the ice maker. Please choose what best describes your experience, follow the steps and click on the hyperlinks for further help.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146084318 to help our team pull up your information.
Have a great day.
^Aloe




























