Customer Ratings & Reviews
- Model:
- RF28R7201SR
- |
- SKU:
- 6323216
Customer reviews
Rating 4.4 out of 5 stars with 2189 reviews
(2,189 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Rated 5 out of 5 stars
Lots of room
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year now solid! my now 4 year old is now able to reach the middle drawer as her own minni fridge lol. other than that good water filter and lots and lots of space, able to get rid of mini deep freezer
I would recommend this to a friend Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love my new refrigerator. I especially love the drawer in the freezer.
I would recommend this to a friendRated 5 out of 5 stars
Samsung Refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would recommend to anybody looking for a brand new fridge
I would recommend this to a friendRated 5 out of 5 stars
Nice looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi feature its awesome because you can get notifications when the door stays open! Great for when you have kids
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
Nice, roomy fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from one with an ice maker in the freezer section. I thought having it in the top part of the refrigerator would take away from the space I was used to. I was wrong. This fridge has plenty of room for everything! Love the ice and water dispensers. It's a great design and a beautiful fridge.
This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build well and very spacious. Love that the ice maker is huge and that the filter is east to replace.
I would recommend this to a friendRated 3 out of 5 stars
Flex zone freezes
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flex zone drawer freezes everything even at the highest setting. If you want more freezer space, the drawer works fine, but you can’t put beverages or meats in there to stay fresh. It freezes them solid. Nice concept but doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trtr,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the freezer being too cold. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
A freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695219
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 5 out of 5 stars
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ability to divide the beverage tray (aka the FlexZone) between family members is invaluable. Really great idea.
I would recommend this to a friendBrand response from Samsung
Posted .It's exciting to hear that your family is getting great use out of these features, Makaifren. Thank you for choosing Samsung! ^Lo
Rated 5 out of 5 stars
Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had never had this in my life n I’m not to familiar with Samson products but this one really surprised me I love it
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this. I like Samsung products. All appliances and TVs are Samsung
I would recommend this to a friend- Pros mentioned:Drawer functionality
Rated 5 out of 5 stars
Just what we needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are use to a side by side with a backup freezer in another room. This is perfect for us and the middle drawer is my wife's favorite part. Great for all sorts of things.
This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great refrigerator. We revery happy with it. very good price
I would recommend this to a friendRated 5 out of 5 stars
Beautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got a great deal on this. Its is large and bright, upgrades the whole kitchen.
I would recommend this to a friendRated 5 out of 5 stars
Cutie Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my SAMSUNG - 28 CU FT the shelves are well arranged and the cooling system is perfect.
I would recommend this to a friend- Pros mentioned:Drawer functionality
Rated 5 out of 5 stars
Great Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Super easy to install (power cord and water line). The 4th drawer sounds crazy, but being a beer drinker, you can load it up with 12 oz cans and have plenty of room in the top for food and plenty of room in the freezer for more pizzas with no ice maker.
This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Excellent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this product, best quality, convenient and nice features
I would recommend this to a friendRated 5 out of 5 stars
Awesome Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good Refrigerator and price was great placed during thanksgiving
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a good price this product enables water ice everything you want
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge does what it’s suppose to do and sleek cool look
I would recommend this to a friend- Pros mentioned:Size
Rated 2 out of 5 stars
My new Samsung fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge would have gotten 5 stars but it came damage from the factory which really makes no since. Other than that I really like the fridge and the how big it is
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo




























