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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
$1,799.99
Save $900
Comp. Value: $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2194 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,194 reviews
  • Cons mentioned:
    Ice maker performance

    Defective refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the refrigerator had it delivered only to find the freezer did not work. I tried to call but your phone system does not work. I had to drive to the store to arrange to return it and get a refund. Not happy with your company

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Dory,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand your disappointment with your overall experience with the refrigerator.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.

      Thank you.

      -Angelica Samsung

  • SAMSUNG FRIDGE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY NICE I LIKE THE FLEX DRAWER, I DONT LIKE THE FACT THAT THE SHELVES DONT ADJUST. I WISH I HAD PURCHSED THE LARGER ONE.BUT IT IS VERY NICE

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Good in a pinch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge, ice takes forever to dispense. Samsung not my first choice, but fridge went out during bullsh_it pandemic, was slim pickings for fridge

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Microwave and addition to your kitchen. We thank you for your review and welcome you to our family. Thank you for choosing Samsung. ^Brad Samsung

  • Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, once I re figured it! Now I can add tall items.

    I would recommend this to a friend

  • Great new design for water filter!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the water dispenser accommodates larger bottles.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news, Gunner. We are excited to hear that the features and design of this refrigerator are meeting your needs and exceeding your expectations. Thank you for choosing Samsung. ^Lo Samsung

  • Totally great fridge.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge us great. It was very similar to the one we had previously, but the fingerprint resistance is a plus. It looks like Samsung also fixed the icemaker problem. Keeping our fingers crossed.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for the price. Bought this along with every other samsung kitchen appliance and they go together perfectly.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Great Value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What is not to love about this refrigerator, especially the flex zone. Plenty of room at a unbeatable price. I am a repeat customer also purchasing a Samsung range.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Zenbook, thanks for your review! ^Ty Samsung

  • great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent cool & freeze best fridge ive ever owned

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's really wonderful to hear, hero! Thank you so much for being the best part of Samsung. ^Jecca Samsung

  • Pros mentioned:
    Design

    Best Refrigerator on Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd time we have purchased this refrigerator, we love the design and space internally, great refrigerator.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    So much space!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Samsung refrigerator is amazing! The first thing I noticed when I plugged it in was how light and bright it was. There are no dark corners. Every spot is bright and easy to see within the fridge. The exterior is very sleek looking. I love the feel of the handles. The overall exterior design makes it easy to clean as there are no groves to worry about. The stainless steel is easy to upkeep with the fingerprint resistant finish. The shelves are very easy to move around to fit your sizing needs. I can’t believe how much this refrigerator holds. After moving all of my items from my old refrigerator to this one, I still have a lot of extra space. The right side door has a lot of bin space. The left side door is limited due to the ice maker. The bins on the left side don’t hold a lot, but you can tuck a few smaller things in them. The ice maker is easy to operate. I found that once it was hooked up, it made ice very quickly. The dispenser has 3 choices...water, cubed ice and crushed ice. I just have to choose which one I want and it quickly dispenses into the glass. My favorite thing about the refrigerator is the pull out 4th drawer. I wasn’t sure if it was something I needed, but now that I have it, I wouldn’t go without it. The Flexzone is great because I can choose what temperature I want the drawer set at, depending upon what I put in it. Personally, I like to use it for my beverages. When someone wants a soda they don’t have to rummage through the whole refrigerator, they can just pull open that drawer for easy access. The divider within the drawer helps keep everything organized. The freezer drawer is great too. I like the extra pull out shelf within the freezer. Another bonus for keeping things organized. Overall, I love this refrigerator. Looks great and works great! Highly recommend!

    I would recommend this to a friend

  • Difficult Deliver Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original freezer was non-working. Replacement delivery #1 had auto accident, #2 came with dented fridge (10 days without a refrigerator) #3 seems to be working normally.

    No, I would not recommend this to a friend

  • Good fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great deal with good features and quality work

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I couldn't agree more, Jojo! Thanks for the 5 stars. ^Jecca Samsung

  • I’m really liking my fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my fridge, I love how tight it is. Done

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, BHall. ^Lo Samsung

  • Excellent refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A comfortable refrigerator and easy to access food.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the positive review, Digitalpr! ^Jecca Samsung

  • Pros mentioned:
    Design

    I'm in love with my new refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator I have been waiting on this item to go on sale for a year.finally it didn't it was worth the wait.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    WORST experience !!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORST experience!! Best buy delayed delivery 2 times and when they came to home only one guy who was exhausted and made some scratches to fridge and didn't explain anything. Asked us to read the manual book!!! REALLY !! This Refrigerator is working good so far but it's NOT FINGERPRINT RESISTANT. I can see fingerprint all over the Refrigerator. I wish BESTBUY can improved delivery service and product description.!!!

    No, I would not recommend this to a friend

  • Went out twice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my refrigerator for two years and it mother board has went out twice. now i have to buy another one again. i also hate how hard it is to clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Ladonnaa, we understand the frustration you have with your fridge. Allow us to help.

      To check the availability and compatibility of your fridge motherboard, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

      Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday. 

      Please refer to your user manual for tips and tricks to clean your fridge. Turn to page 68, "Cleaning."

      User Manual
      https://downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf

      I have also shared this link for more details on cleaning your fridge. Please click on every option available. Kindly click on the embedded word and watch the included video.

      Samsung refrigerator shelf/drawer removal and cleaning guide
      https://www.samsung.com/us/support/answer/ANS00063107/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150756024) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • My Wife & I are Very Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best refrigerators I have ever had. You have tree different areas and you can set at three different temperatures that's a big plus. Very happy with this purchase.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was the worst experience that I ever had. Out off time the window that they gave me the day before, very bad attitude off the person who did the delivery no instructions how to turn on the fridge

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Best Buy clients,

      To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rodel Samsung

Page 90, Showing 1,781-1,800 of 2,194 reviews
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