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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
Your price for this item is $1,899.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2189 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,189 reviews
  • Pros mentioned:
    Overall performance

    Best purchase ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for 2 weeks best refrigerator ever!!!!

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Trips GFCI

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this fridge installed in my old house where it tripped the breaker constantly and my new house where this trips my GFCI constantly. Came home to spoiled meat! Contacted Samsung support and the only thing they can recommend is to plug the fridge in a non GFCI outlet which will not pass code for the garage.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings!

      Thank you for your honest feedback, and we hope you are in good health. We are saddened that the refrigerator constantly trips your breakers (GFCI). We appreciate that you have done your part in trying to isolate the concern (tried in both the old house and new house). Your feedback helps us understand where we can take steps to improve our product and service.

      I have shared a Samsung link below that can guide you with the next step. Since the concern can be duplicated in another outlet or household, please access the link below and schedule a service technician to come out and check on the electrical requirements of the refrigerator.

      The refrigerator has no power:
      https://www.samsung.com/us/support/troubleshooting/TSG01109708/

      is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

      One (1) year parts and labor.

      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).

      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.

      Please click on the link for complete details of warranty coverage.

      https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA

      Please feel free to communicate with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144714902

      Leo Samsung

  • Great service and wonderful price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that helped us was so knowledgeable about The refrigerators we were looking at. It only took us ten minutes to complete our entire visit. It was such a great experience, thank you Best Buy. Got an amazing deal on my dream refrigerator. Will be back for more appliances!

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Repurchase of much-loved refrigerator model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an updated product I had previously owned. When I moved , my new house contained a side by side I hated. When this bottom freezer snack storage was it on sale, I jumped on it!

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall fridge is good but the shelving on left door is basically useless the way they designed it. Also top left shelf has no support beam so anything remotely heavy making it sag.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy had more in-stock refrigerators than any other store, making our selection process easy. Item was priced right and delivery was great. The refridge is very good, no complaints. My wife likes the draw feature.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We love that you are loving your new refrigerator! Thank you for being the best part of Samsung! ^Shay Samsung

  • Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the layout of this refrigerator. Beautiful. The freezer stays at 0. The refrigerator temp fluctuates & would not stay at 37 until we put to 34. Staying near 37 is important.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      HI there Enjoy, congratulations on your Samsung Refrigerator. I am so glad to hear you are enjoying the unit. Thank you for your feedback and for being a part of our Samsung family. ^Brad Samsung

  • Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was had several large dents in it when it arrived. The delivery guys were awesome! They hooked me up with customer service and we were able to come to terms I agreed with!! Love the fridge and the delivery guys!!

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Great! BUT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be 5 star BUT: 1. APP is almost impossible to use as they don’t want you to have a safety VPN or fire wall on device and creates a “fridge” Wi-Fi that conflicts with your home one. 2. Freezer door designed to have a “door bin” to hold smaller item as pull out draw in freezer only goes so far do to that bin should be there but they say it is an accessory now ( had it on model this one replaced) but seems no way to purchase it. Best Buy did give us a $150 gift card but rather have the door bin,

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer will not get cold when the ice maker is on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I know that it can be very frustrating when something as important as your refrigerator stops working. I would be happy to assist you in getting this issue resolved. Please reach out to me via one of the following options: 1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
      and reference ticket #1140219830. Thank you for reaching out! ^Michelle Samsung

  • Cons mentioned:
    Ice maker performance

    Bad Desicion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is a negative 1-star ice maker does not work or thee water line. Waiting on return as we speak

    No, I would not recommend this to a friend

  • Refrigerator Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Samsung refrigerator during Best Buy's Labor Day sale on 9/5/2020. It took until 10/6/2020 before the installation was completed.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    JUNK!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk! Not even 2 years old and its broken. ice maker is extremely slow, and now doesnt work.

    No, I would not recommend this to a friend

  • Love!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator! There is so much storage space. My only complaint is the black stainless steel coating doesn’t seem to be holding up well with regular use.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello camoreno! Congratulations on your new refrigerator. We are so very happy to know that you are enjoying it. Thank you for choosing Samsung. ^Nic Samsung

  • Great experience, very satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the experience! Sales was very knowledgeable, answered all my questions. Delivery was as promised, I would highly recommend experience to any one Also pricing was very competitive. Trc

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Purchased As a Gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit for my ex-wife (really for my daughter but you get the point). My 7 year old loves it. I'd recommend this to any man that wants brownie points (but nothing else) from his ex-wife.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this refrigerator after my last fridge gave out. I have had the refrigerator for two weeks now and so far I love it. The delivery guys had some trouble getting into my kitchen that they dented it and scratched it a bit though.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • DON'T BUY THIS FROM BEST BUY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I BUY A LOT OF PRODUCTS FROM BEST BUY AND I HAVE NEVER HAD A PROBLEM UNTIL NOW. I WOULD WRITE A REVIEW ON THIS PRODUCT, BUT I CAN'T GET THEM TO DELIVER MY FRIDGE. SO FOR NOW, DON'T BUY THIS FROM BEST BUY, GO TO LOWES OR HOME DEPOT. THE CUSTOMER SERVICE WON'T EVEN SOLVE THIS PROBLEM, THEY JUST KEEP MAKING ME WAIT.

    No, I would not recommend this to a friend

  • Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I love it so much we are so thankful for Best Buy .

    I would recommend this to a friend

  • Bad Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator stopped working after 11 days. Called Samsung first and they scheduled to send out a repair person. The repair person cancelled the appointment so we called Best Buy. Best Buy then said they would replace the refrigerator. Samsung repair sucks, but at least Best Buy was there to help out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to follow up on the replacement status.

      Have a great day.

      -John Samsung

Page 98, Showing 1,941-1,960 of 2,189 reviews
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