Customer Ratings & Reviews
- Model:
- RF28R6201SR
- SKU:
- 6355483
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.0 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the spaciousness, price, fingerprint-resistant feature, and adjustable shelves of the refrigerator. However, some customers have concerns about the ice maker, noise, and dents.
This summary was generated by AI based on customer reviews.
Wouldn’t buy again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressive. Ice maker can be very loud. Freezer has ice on walls, drawers, and food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello hoffmie,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung - 28 Cu. Ft. French Door Refrigerator with CoolSelect Pantry - Stainless steel. We are saddened that you have multiple issues with your Refrigerator, especially the ice maker, noise, and excessive frost. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Frost forms in the freezer or Refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty coverage
https://www.samsung.com/us/support/service/warranty/RF28R6201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144754075
Thank you for choosing Samsung. Have a great day.
^^Ross
Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd Samsung refrigerator in 7 years. Ice make burst out and cooling system wasn’t working properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to say congratulations on your new Samsung Refrigerator and thank you for taking the time to post your review. I am sure that this machine is a lot different than your last. We consistently strive to be the best. If you ever need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143346667. We thank you for choosing to be a part of our Samsung family. ^Brad
Never actually had one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really right a review since the product was damaged when it was delivered and they did not have another one so never really had this product
I would recommend this to a friendFailure to deliver as promised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant believe you just leave people high and dry because you failed to deliver my purchase of a new___ not out of box with dents and dings. All of my food is destroyed. The charge has not been removed from the credit card. Delivery guys made it out like i would have a new refrigerator by Monday or Tuesday. Then the phone call no refrigerator til august. Who does that to a customer????. Not even an apology??? I better have an email. TODAY VERIFYING THE REVERSAL OF CHARGES FROM THE BEST BUY CARD. IT IS ALREADY ON MY JUNE STATEMENT.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator feels kinda jenky. I’ve dispenser kinda sucks. Don’t hate it but it’s just ok
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MikeFromNOLA,
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator has a dispenser issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try if your refrigerator has ice dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28R6201SR/AA
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144569534
-Angelica
Just ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doors don’t close properly and are uneven. Waiting to be fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
Ice maker Broken
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a beautiful and was wonderful for a year. After that the ice maker broke and cannot be fixed!!! I can’t believe i spent $1800 on something that breaks in a year. Do not buy! Its a common problem with Samsungs.
No, I would not recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy so far. Was expecting it to come with a container for storing ice, thought that was kind of cheap. Over all a good fridge.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Julster2401, for sharing your thoughts on this refrigerator. Samsung appreciates your feedback. ^Jecca
Not recommendable for now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator freezer area stopped working 1 month after purchase, contact costumer service and no technicians available for about 8 days, all items in freezer area melted, up to know this item is a piece of junk. Hopefully it can be fixed and my opinion about Samsung Refrigerators can change.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there javier21, I understand you are experiencing issues with your Samsung Refrigerator freezer not cooling but glad to see you are headed in the right direction for a repair. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143591919. We would like to welcome you to our Samsung family. ^Brad
Poor quality for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is slow. The noise you hear is louder than any other fridge i have heard. The water dispenser leaks between switching with water and cubed ice. The bottom drawer squeaks when opening or closing. Not very good quality. Would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that the ice maker in your Samsung refrigerator is slow, the fridge is noisy, the water dispenser leaks when switching with water and cubed ice, and the bottom drawer squeaks when opening or closing. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and noise issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
The link below contains information on what to do when water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28R6201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144617609
Thank you, and stay safe!
-Angelica
Good price, fair quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was the price point we were looking for. It does seem to be a little flimsy for our family of 5.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are glad to be an addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
BIG ICE MAKER PROBLEMS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker broke because it became a giant block of ice after 1 year of use. I had it repaired through geek squad protection and 4 months later the same thing is happening again. Only this time water is leaking from the ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, EddyR. We appreciate your review of the experience of the ice maker on your refrigerator.
For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Water leaks in a Samsung refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145023763), which will help our team pull up your information.
Have a great day.
Melardo
Great fridge however.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge however the black stainless finish scratches extremely easy. Would have been nice to understand this prior.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your thoughts on this refrigerator, RayDad! Samsung is always looking for new ways to improve the customer experience. ^Jecca
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible they didn’t complete installation they didn’t take out my old fridge
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for feedback regarding the delivery/installation team and the hauling of the old unit.
Have a great day.
^Charles
Not happy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't home when it came. My niece just told me the fridge is unboxed. So I don't know if get something on display but paying full price. Ice maker dispenser makes too little and water dispenser not cold. I'm not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chelsea29,
It's a pleasure to hear from you. We apologize that your ice dispenser makes little ice and the water dispenser isn't cold. Our team appreciates your patience as you deal with the concern you're experiencing with your fridge.
I recommend following the steps in these links below to help you with this concern:
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
The water dispenser is warm:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
How to fix your refrigerator's water dispenser:
https://www.youtube.com/watch?v=XR86_O-ZfFA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144888282 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less space capacity for storage for food and vegetables and the water taste is rare
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Yeemoon,
I see that you have some concerns with storage in your Samsung Refrigerator and I would like to offer some assistance. I have some helpful information for organization. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Don't by floor models
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making a loud humming noise, was told even though it was a floor model it would have the same warranty as a new one. But when you try to do a service call through Samsung they said the warranty was expired. And I had only had it a week
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, JacquelynH. Let's go ahead and check the noise on your refrigerator.
A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please see these links for details.
Understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Understand the noises coming from your Samsung refrigerator
https://www.youtube.com/watch?v=cain2xjBCQE
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145092921) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s beautiful but easy to get scratch & dent. Very disappointed.
No, I would not recommend this to a friendI wouldn’t purchase again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes wayyyy to much noise, it’s not the best option compared to other fridges
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Refrigerator making noise. i have some helpful information to determine the sounds you are hearing. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Thank you for choosing Samsung. ^Brad
Still in box haven’t had it put in yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always loved Samsung products haven’t gotten my kitchen finished yet. So it’s still in the box
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, Mandy, for being such a loyal Samsung customer. We appreciate you. ^Jecca