Customer Ratings & Reviews
- Model:
- RF28R6201SR
- SKU:
- 6355483
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.0 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the spaciousness, price, fingerprint-resistant feature, and adjustable shelves of the refrigerator. However, some customers have concerns about the ice maker, noise, and dents.
This summary was generated by AI based on customer reviews.
GOOD PRODUCT, BUT DAMAGED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer door was damaged and still has not been repaired.
I would recommend this to a friendice maker stop working after 2 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 weeks the ice maker stop working. There is no ice coming out when we press the button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello luantrieu! There are a lot of possible causes for the ice to stop dispensing, most of which are very simple fixes. This link (https://bit.ly/3bBwyuq) can walk you through the troubleshooting steps to determine the cause and resolve it. ^Jecca
Samsung French door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was amazing for about a month and now the ice maker would not make ice the freezer stopped working . So very disappointed with this purchase . Would not buy again .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mike78, I understand you are having issues with your Samsung Refrigerator Freezer compartment not working correctly and know that is crucial for your ice maker to function correctly. Your experience needs improvement and I would like to help. I have some helpful information to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need additional service, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143480582. We thank you for being a part of our Samsung family. ^Brad
Ice maker is awful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker on this unit shoots out ice all over the floor, every time. Wish I would have read more reviews, apparently this is a known issue with samsung. Last samsung purchase I’ll make.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matt,
Thank you for your review. Our apologies that the ice maker bounces ice all over the floor. Our team appreciates your patience as you deal with the concern you're experiencing with your ice maker.
I recommend following the steps in these links below to help you with this concern:
Samsung ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144888225 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Best Buy Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed my refrigerator,freezer and microwave .
I would recommend this to a friendBrand response from Samsung
Posted .BestBuyEver, we are pleased to hear that you are enjoying your Samsung appliances. Thank you for sharing your feedback. ^Lena
not easy to adjust
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps stuff cold,,nothing special. I liked my LG better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulation on your new Samsung Refrigerator. I am sure that you will love all the things you can do with this refrigerator. Thank you for choosing Samsung. ^Brad
overall the samsung refrigerator is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product is overall good.cooling is average. quality overall is good
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for letting us know what you think, ajm9026! Samsung appreciates feedback from all our valued customers. ^Jecca
Good fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t even received it yet but I guess it’s okay size for my family
I would recommend this to a friendBrand response from Samsung
Posted .Hi E2019,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. You made an excellent choice for your home. We appreciate your patience in waiting for the product to be delivered.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144370750
^Rainly
Beautiful refrigerator, but didn’t last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 5 months of owning it. Refrigerator and freezer went out at same time. Took 2 weeks to get another one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience! ^Ty
Not a good refrigerator at all!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise the ice maker and during summer season water is warm. Water fountain always leaking after it has been used. Hard to clean some areas inside because there is not way to access them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with cleaning inside of your new Samsung Refrigerator. I have some helpful information on how to assemble and disassemble the shelves inside each compartment. See link below:
https://www.samsung.com/us/support/answer/ANS00063107/
Thank you for choosing Samsung. ^Brad
Dents easily
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter walked by the refrigerator and her plastic water bottle hit it and dented it. I don’t feel that excessive force was applied. I would consider this before purchasing if you have children.
No, I would not recommend this to a friendawaful
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is awful. Doesn't make nearly enough ice and you cannot access it anyway but through the door. ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ckbgsb, I would like to congratulate you for your new Samsung Refrigerator and see that you have some concerns with the ice maker. I understand how frustrating it can be when your new appliance is not working correctly. That's why I would like to offer some assistance to ensure you are getting the best performance. See liking below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394379. We welcome you to our family and thank you for choosing Samsung. ^Brad
Lots of room, water dispenser leaks and puddles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the French door opening, plenty of room but ice and water dispenser leaves a puddle of water that might leaves a calcium build up over time.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Candi! We definitely want you to have the best possible experience with this dishwasher. If you follow this link (https://bit.ly/37FFqvF) you'll find information on how to resolve issues with the water dispenser. ^Jecca
Disapointed custome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst service ever! They were so late, no communication, did not have all the tools they needed to excecute the job. They left my yard messy. Did not leave refrigerator where they should have, instead they just left it outside my front door plus it wss scratched by them. Very un proffessional. Fridge is still outside failed to get some one to take it away. Will never purchase or recomend any one to purchase appliances from best buy. Am very disapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144788242
Have a great day.
Melardo
Very upset with this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very upset over the purchase of this refrigerator. I bought this fridge set up a delivery date almost a week earlier. I left work 3 hours early to come home to wait for my new fridge to come and it never showed up. I recieved a confirmation text and email the day prior to my fridge deliver day and time. Called the store which took almost a half an hour before someone finally picked up to which I was told oh yeah sorry it didn't make the truck in time to be delivered. I list a lot of money leaving work early to come home for nothing. I should have at least received some form of a cancelation but got nothing
No, I would not recommend this to a friendMissing Pizza Shelf (freezer door bin guard)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $5000 on new appliances. All arrived and installed as expected except for missing pizza shelf in freezer. I called best buy support. They said "we don't have that part. You should call Samsung to order it". After sitting on hold for 15 minutes and asking to speak to a manager I was disconnected from the call. Disappointing experience on a $5000 purchase. Still no shelf... :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with a missing part with your Samsung Refrigerator. Since you just received the unit with in the last 30 days, I would love for you to contact us and make this right. Please contact us at your earliest convenience with ticket number, 1142406165, via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for choosing Samsung. ^Brad
Never
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy at Best Buy. The salesman said this frig was the same size as the one I had. It was not getting the frig into my kitchen the delivery guys knocked a mirror off the wall broke it. They picked it up and put it in my table NEVER said they were sorry. The frig has 2 small dents in it. They left the frig sitting in the middle of my kitchen floor they plugged it in that’s it. They didn’t put it together. Had to cut my cabinets to make it fit. I will never buy there again. I’m so disappointed! Stay away!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624472.
-Noraina
Bad delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not bring it in the garage door. Did not remove all plastic before putting the door handles on, horrible delivery service, really need to be trained properly.
No, I would not recommend this to a friendSamsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough space. The glass shelf is so hard to take off. We had to break off two pieces from the fridge to be able to take out shelf and clean.
No, I would not recommend this to a friendAwful service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker freezes up....wont deliver ice through door
No, I would not recommend this to a friendBrand response from Samsung
Posted .That would frustrate me too if I were experiencing the ice maker freezing up. Thank you for leaving this feedback with us. We would love to have the opportunity to speak with you regarding your concerns on the ice maker. For further assistance, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786915) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena