Customer Ratings & Reviews
- Model:
- RF28R6201SR
- SKU:
- 6355483
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.0 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the spaciousness, price, fingerprint-resistant feature, and adjustable shelves of the refrigerator. However, some customers have concerns about the ice maker, noise, and dents.
This summary was generated by AI based on customer reviews.
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker was broken from the start. Wouldn’t buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alfred.
Thank you for your review. We appreciate your review of the experience of the broken ice maker on your refrigerator.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc
The below link is the user manual for your model. Turn the pages about Ice Maker on page 16, page 32 (Connect the water dispenser line), page 34 (Caution #5), page 36, page 42, and pages 56-57 (Ice Maker): https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144961908), which will help our team pull up your information.
Have a great day.
Melardo
worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever samsung didn't care about to fix, the shelf keep falling and the freezer make ice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142994827. We thank you for being a part of the Samsung family. ^Brad
"BEST Buy" Is Dishonest !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the year 2022 "Best Buy Store" in Findlay Ohio sold me a Samsung refrigerator that was manufactured in 2019 as a brand new appliance. After owning it for 10 days I'm having a hard time scheduling it to be repaired. Where has this has this thing been for at least 3 years ?? I'm very disappointed :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Bad Purchase!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am SUPER upset right now. This refrigerator is les than 6 months old and has quit working. I called for service and was told that the first appointment they had is 5 days from now. I am an elite member and purchased the Geek Squad protection plan. I will NEVER purchase another Samsung product and absolutely do not recommend any Samsung. I may never make another purchase from BEST BUY again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142713773. We thank you for being a part of the Samsung family. ^Brad
Broken/Defective Upon Delivery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was 11/26/21. The door handle was not operable upon the installation techs setting up and there is incessant beeping that will not stop. It's almost like the door is open but it's not, so I am thinking the sensor is broken on my brand new refrigerator.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service of leaving the products at home does not work, they do not like to disassemble and put the refrigerators inside the house and for everything they design that they do not grasp it, it does not work the services of leaving the product at home are rude and bad work that they seize the deliver. I not happy the service. Bad service
No, I would not recommend this to a friendPoor follow up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge but reached out about a dent and crickets. Would not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Open 24/7.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144497707
^Rainly
Very bulky and big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bulky..doesnt fit in the standard door and the door had to be taken out for it to go inside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are sure that you are going to enjoy how spacious this product is. We welcome you to our family and thank you for choosing Samsung. ^Brad
Havent even received it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.been a month still havent gotten my fridge, was supposed to come on the 26th, they called said we havent recieved it yet and gave me a date for the 14th, im now waiting and probably going to get a call and say we still havent gotten it, what a joke!
No, I would not recommend this to a friendGreat Unit - Ice Maker Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased just before Thanksgiving 2020. Very nice-looking fridge, and very spacious. There is a very good good distribution of storage space. My only dissatisfaction is with the icemaker. There’s not enough volume and speed of production for a family household. It also has a tendency to freeze up, which is fixable using the built in defroster you can activate from the control panel inside the fridge, but Samsung has had years to figure out this common problem. >shrug<
No, I would not recommend this to a friendBad delivery team
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad delivery team , when they came the measured the stir then they said I don’t have space then but you can try to reschedule with another team maybe they can do it
No, I would not recommend this to a friendAARGH!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery of the wrong refrigerator. We had already sold our refrigerator. Was told we could t get it the next day after being on hold with them for over an hour.
No, I would not recommend this to a friendDent in refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a small dent in my refrigerator and the delivery guy took a picture and said they would call me. No one has called.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Gas Smell or Burning
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, bought Nov 2020 and there is a smell coming from is like a gas. It is making my asthma kick up and making me sick. Need Help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator smelling and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143008869. We thank you for being a part of the Samsung family. ^Brad
Dented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with 3 significant dents on the doors. Still waiting to hear when the replacement will arrive. It has been weeks.
No, I would not recommend this to a friendNot ideal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received damaged delivery was the worst not enough space inside fridge exchange took over four months
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it 2 weeks and had to have the motherboard replaced, was without a refrigerator for 2 weeks!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your Samsung Refrigerator. I am glad to see that you were able to get a speedy repair by our service professionals. We welcome you to our family and thank you for choosing Samsung. ^Brad
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered damaged. EXTREMELY DISAPPOINTED!!!! Waiting for exchange to be delivered.
No, I would not recommend this to a friendReplaced in 10 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been replaced once about 10 months later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Penny.
Thank you for your review.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Please reach out to us directly on the following options
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144923159) to help our team pull up your information.
Have a great day.
^Camille
Lots to love but room for improvement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an old side by side model. We havenarrow doors, so I had to find a fridge that could fit through them. Pros: plenty of space, double crispers, well lit, love the wide drawer and the freezer is well organized. Cons: water dispenser is set forward so you need to be careful when filling narrow water bottles or tall, narrow glasses. Ice dispenser spits a bit so ice does fall on the floor, especially crushed ice. Plus, no light at the water/ice dispenser, which my old fridge had and we loved. The biggest issue is that the interior shelves absolutely cannot accommodate anything tall like a wine bottle or even a tall soda bottle. We have a shelf spaced about 6" from another one because of this. BUT overall we are happy!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there IceMaiden, We understand that you have some design concerns with your Samsung Refrigerator and really appreciate you taking the time to share your feedback. I would like to forward that over to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad