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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1749 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the large capacity and ample space offered by the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator, frequently praising its quiet operation and ease of use. Positive feedback also highlights the ice maker and attractive design. However, some customers reported issues with the doors and concerns about the refrigerator's long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,749 reviews
  • Rated 5 out of 5 stars

    Best frig I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung refrigerator. The refrigerator space is extra large with no ice maker to take up space. Also has a clean sleek front without the dispenser in the door. The freezer space is large and the ice is easy to get. Glad I chose this model.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Looks nice and has plenty of space inside.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Fridge review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy. We love the size and style. Shelves are very study

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid refrigerator. Very spacious. Looks good. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful fridge great price a must have in a kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and functional. I love this refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, no problems, easy to use, a lot of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend nice product and easy to use Fast delivery

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Wonderful Fridge!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!!! FRIDGE GREAT SIZE AND SPACE FOR EVERYTHING!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After searching and waiting for this particular model/color to come back in stock, we jumped at the opportunity to make this purchase. We really love the configuration of the fridge doors and freezer at the bottom. Really blends with our kitchen color scheme.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Breaker may jump

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice fridge just careful it may jump the breaker at least it did with mine

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Good Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Top drawer in the freezer sticks a little. Overall good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and simple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic refrigerator. Did not get the one with all the bells and whistles as it is more to go wrong. Love the stainless steel look and resistant to fingerprints. Took a little time to make ice which is the only drawback i have for this refrigerator. LED lighting is great to see all the way into the back.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointing!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You pay almost $2,000 for a refrigerator, the warranty should last more than 1 year! I remember when refrigerators lasted 20 years or more. My fridge is well maintained. Still looks like new! But recently it started smelling like refrigerant. I logged in to see about a repair and saw that the warranty only lasted 1 year. I could pay them to repair it, but I never will! I will never buy anything from Best Buy again! What good is an appliance if you need to buy a new one every year? You spend that much on what was a "top of the line" appliance you expect it will last for years to come. Apparently not if you buy it from Best Buy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient delivery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery folks showed up on time, they were pleasant, knew exactly what they were doing and installed the unit precisely as I wanted it installed. Then they cleaned up and took all the trash with them. I could not have been better or easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home applicance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best buy representative helped find the exact appliances we wanted in the best value including meeting with me twice and adjusting the order to get the holiday sales discount that was in effect at the time. Delivery and installation are future activities and I expect equal service for those activities

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 3 out of 5 stars

    Not the best design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but I don’t like that the bottom freezer drawer doesn’t come out all the way it’s hard to get things in and out. Also the ice seems to get full and go behind the freezer and into the floor when the door is opened or shut.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there BrittanyB, I see you are experiencing issues with your Samsung Refrigerator ice maker not shutting off when full and know that must be aggravating picking them up out of the floor. I want to offer some help to ensure that you are having the best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01203469/
      If you are needing assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143576212. We would like to welcome you to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Shelves are a challenge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and roomy. Hard to adjust the shelf height for larger items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size refrigerator and freezer space my kids love it. Is so much room in the doors for milk, creamers, ketchup, mayonnaise and much more. There's enough space for all my groceries and more.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 1 out of 5 stars

    Beware samsung manufacture warranty

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ***PLEASE READ THIS TOP SECTION AT LEAST BEFORE YOU BUY*** SAMSUNGS REFRIGERATOR MANUFACTURE WARRANTY USES ANYONE TO MAINTENANCE YOUR APPLIANCE AND HAS MINIMAL OPTIONS FOR BURTON MI. AREA. IF THE REPAIR COMPANY OF CHOICE DOES NOT REPAIR SAMSUNG WILL DO NOTHING UNTIL YOUR WARRANTY IS UP AND YOU WILL BE LEFT WITH BROKEN APPLIANCE. PURCHASE A WARRANTY WITH BESTBUY IF YOU MUST BUY THIS REFRIGERATOR! Fridge freezer fan broke a month shy of manufacturers warranty end date. Samsung has spent a month going in circles with me telling me to wait for the repair service to repair. It's been a month. The company is unreachable. I live in the Burton Mi area. Samsung claims to only have 2 options of repair service companies to choose from for repair. On google the place they chose is called American Standard Appliance from the Livonia, mi area. They also have bad reviews and seem to be out of someones house. The other reviews claim on the google "business" page these same kind of issues im stating here that they do not finish their work. To me it seems like they accept warrany claims and take samsungs money and commit fraud. The refrigerator itself is black stainless steel color and scratches very easily to show the silver stainless steel underneath, pretty but not a good choice. Make sure you level your fridge properly when delivered! All kinds of issues can occur if not. Im guessing this is what happened to my fan. The delivery people were very nice taking my doors off and working in very cold weather to fit my fridge into my house, but they left a small part off from one of the doors. My doors were also not level and i had to take the door off and put the part back...really no problem.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Danielle,

      We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.

      A correctly "leveled" refrigerator is not level from front to back.
      Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening.

      How to level your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00062321/

      Leveling the refrigerator on page 29
      https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf

      In case of repairs will be needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF28T5001SG/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, give them this number (1144834779) to help our team pull up your information.

      Have a great day.

      ^Charles Samsung