Customer Ratings & Reviews
- Model:
- RF28T5001WW/AA
- SKU:
- 6417774
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the large capacity and ample space offered by the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator, frequently praising its quiet operation and ease of use. Positive feedback also highlights the ice maker and attractive design. However, some customers reported issues with the doors and concerns about the refrigerator's long-term reliability.
This summary was generated by AI based on customer reviews.
Bright and keeps everything cold
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely miss the water option. But overall good fridge.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jr1286! Thank you for your positive feedback and choosing Samsung. ^Nic
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service , fast delivery Happy with this product
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great fridge up untill the compressor stopped working just short of 2 years after purchase .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jay, Let us provide the details of the warranty of your fridge.
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or quality for the limited warranty period, starting from the date of original purchase of:
One (1) year of parts and labor
Five (5) years of parts and labor on a Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link for complete details of warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5001SG/AA/
To know more about the warranty coverage, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146006176) to help our team pull up your information when you message us.
Have a great day.
-John
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product recommend it better price then Home Depot
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Victor, I congratulate you on your new Samsung Refrigerator and appreciate your review. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Great Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far everything seems to work well and time will tell!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Wiseone, I am so glad to hear your Samsung Refrigerator is working well, We appreciate the feedback. Thank you for being a part of our Samsung Community. ^Brad
- Pros mentioned:Capacity
Stopped working at 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on Sept. 30 2021, stopped working during the night of Dec. 21 2021. All food in the refrigerator and freezer is now garbage. I purchased a Samsung range on Nov. 18, ten days later it stopped working. Do not waste your money on a samsung appliance! Pure garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your appliances performance meet your expectations. Let us see what we can do to fix this dilemma. I have attached some troubleshooting links that may help you with the concerns you are having with your refrigerator, if it is having power issues (https://bit.ly/3z7zriN). In addition if the refrigerator and freezer are not cooling (https://bit.ly/3qo6s66). We would also like to inquire more about the issues you are having with your range. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009859) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Ice maker issues from day one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait 3 months for the item to come in due to covid, but to make it worse...the ice maker dispenses a huge block of ice. Now waiting on a new one to come in. I hope the I’ve maker works better. I love Sam sung product but their ice makers are crap!
No, I would not recommend this to a friendPoor communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor communication with best buy in delivering the product to your house. A lot of miscommunication between best buy and third party contractors who deliver. Otherwise a good design.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Leo
Gave it the benefit of the doubt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was awesome for 5 days. Then it just stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi James D,
We understand your disappointment since the Samsung refrigerator stopped working. Let us help you.
Please see the link below for the steps if the Samsung refrigerator has no power.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146960699, which will help our team pull up your information.
^Rainly
Delivered defective product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was a scratch and dent. It would not run and the delivery department knew it was defective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Samsung Refrigerator electrical problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time the compressor turned on, the breaker tripped. I would stay away from this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand what you mean. We're always available to help you out, BrianF.
We strongly suggest not plugging several appliances and the refrigerator into the same multiple power strip. The fridge should always be plugged into its own electrical outlet, which has a voltage rating that matches the voltage on the refrigerator's rating plate. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard.
We would also love to speak to you directly to gather more information about the unit for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146515581, to help our team pull up your information.
Have a great day!
^Chrystel
Go freezer drawer-less
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer looks bigger than it is due to the drawer, waste of space, better off without. There is more room in the fridge. I'm ok with it as it was on sale, so worth what I paid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daniel, I would like to congratulate you on your new Samsung Refrigerator. I appreciate you taking the time to share your experience with us. We thank you for choosing Samsung in your home. ^Brad
TERRIBLE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this zero stars I would, this refrigerator is terrible !! We haven't had it 2 years and it has gone out multiple times. Top won't cool, bottom won't freeze and ice maker doesn't even think about making ice. Oh and lets not forget the warranty that I purchased with it because they just keep saying reset the fridge after we've lost our food 3x already and they keep giving us the run around so they won't come out and fix it or replace it. Then when we finally get an appointment for them to come out THEY NEVER SHOW UP! Today the Geek squad is supposed to come, AGAIN, between 8am and 5pm its already 2pm so lets see how this goes today. Samsung is terrible and customer service is even worse
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MamaMaid,
Thank you for taking the time to leave this review. Let's go ahead and check some settings for the refrigerator
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling,
there are several options for fixing the problem and correcting the temperature. Please see these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
My Samsung refrigerator is not cool enough | Samsung US
https://www.youtube.com/watch?v=FiAGtKdGHPA
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
There are a few simple and easy ways to solve reasons why your ice maker may have no ice production.
Checking the water filter, the water pressure, and testing the ice maker can hopefully get you back to making ice and having colder drinks in no time.
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
What to check when there is no ice or not enough ice from the ice maker or dispenser
https://www.youtube.com/watch?v=heJu7r3JqNc&t=1s
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145044440) to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Capacity
Read my review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big, Cheap, Poorly made interior. Running well now. Hope it runs for at least a few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143807119) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Looks nice, function not great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge portion was good size but did not like having to open both doors for most things. did like ease of access to top half items and the look was very nice also. Hated bottom drawer style freezer and the ice maker did not work. (Have learned this is an ongoing issue). Ultimately returned and went back to a side by side model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the
opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference number: 1144691253
-Trisha-
fridge suddenly stop working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine just for 5 months. It stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eddy, we understand how important it is to have a functioning refrigerator. We want to gather more information about your fridge to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146735102) to help our team pull up your information.
Have a great day.
^Camille
Will never buy a large appliance from best buy aga
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery drivers ive ever encountered, rude, short and useless.
No, I would not recommend this to a friend- Cons mentioned:Fingerprint resistance
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice refrigerator. I should have come with a water dispenser. I don't like the ice maker ice constantly falls into other parts of the refrigerator. I no longer have the option of crushed ice or whole ice. In my opinion, it is not worth the money it is not fingerprint resistant.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there vondali, I understand you are having some concerns with your Samsung Refrigerator ice maker making too much ice and know this has not been an ideal situation. I would like to provide some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
If you re still having issues, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143599822. We thank you for choosing Samsung in your family's home. ^Brad
Okay refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator but closing the left door seems to bump to the lid that got stuck. Also, no ice scoop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike,
Thank you for bringing this to our attention. We appreciate you letting us know that the left door of this Samsung refrigerator bumps the lid that got stuck when closing. We apologize for the inconvenience this has caused you. It's not the experience we want you to have, and we're here to help.
You may check the left door if it's appropriately attached/installed. Please see pages 23-26 of the user manual. Below is the link.
https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf
You may also reach out via our Support Channels below to speak with a live representative regarding the concern.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144448752
-Angelica
Handle disconnected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge and 2 months later the handle of the bottom drawer is already loose.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Moe16!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - Black stainless steel. I sincerely apologize for the inconvenience if the handle of the bottom drawer on your Samsung Refrigerator is loose. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Refrigerator Door Handles are Loose": https://www.samsung.com/us/support/troubleshooting/TSG01001882/.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF28T5001SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144616955
Have a great day.
Melardo