Customer Ratings & Reviews
- Model:
- RF28T5001WW/AA
- SKU:
- 6417774
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the large capacity and ample space offered by the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator, frequently praising its quiet operation and ease of use. Positive feedback also highlights the ice maker and attractive design. However, some customers reported issues with the doors and concerns about the refrigerator's long-term reliability.
This summary was generated by AI based on customer reviews.
okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this refrigerator is literally just okay, does what it needs to do
I would recommend this to a friendBrand response from Samsung
Posted .Hi ChristobalH.
Your honest review of your refrigerator is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Noisy drawer!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very good fridge but the freezer is very noisy when open and closses!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sina,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it is very noisy. A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation.
This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144349408
^Mila
Delivered Damaged Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the refrigerator delivered on 13 April. Since last few days we started noticing ice buildup in the freezer, so we contact Samsung Warranty support. Samsung tech visited our home and they told us the fridge has physical damage and cannot be repaired and Best Buy should give us replacement. Now when I contacted Best Buy they said they cannot process the return as item is outside of return window and Samsung should give me a return code. Samsung is saying physical damage is not covered in the by them and Best buy should process the replacement with new refrigerator. I am stuck between both parties not able to enjoy new refrigerator correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Open 24/7.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144497642
^Rainly
Bad installation job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is fine except the Installation was not done as expected
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Beautiful but issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker doesn’t work Worked for 1 week I have to wait for repair
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Shaw,
I see that you are experiencing some issues with your ice maker in your Samsung Refrigerator. I am glad to see that you are headed in the right direction for a speedy repair. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143129023. We welcome you to our family and thank you for choosing Samsung. ^Brad
Nice and decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not over the top, but it works well thus far...
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Averageuser, I am glad you are enjoying your Samsung Refrigerator. It was so nice of you to share your feedback with us. We are so glad to have you be a part of our Samsung Family. ^Brad
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed the refrigerator has not kept cool past a few hours since I plugged it in! And the freezer has not worked yet! I called the store and they said to refer to the warranty I purchased! What I should of done was send it back to the store but I didn’t think of it until it was past the 15 day warranty!!! Had almost a month and still haven’t been able to use it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mcclaskey, I understand your brand new Samsung Refrigerator has not worked since you received the unit and know that is very frustrating. I would like to extend a hand in getting your unit working properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still having issues, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143594702. We would like to welcome you to our Samsung family. ^Brad
Nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase has been a nightmare! Spoiled food, terrible service and continuous mistakes from Geek Sqad! Seven visits to my home!
No, I would not recommend this to a friendMrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Deliver guys were nice but wrong fridge was delivered. Washer and dryer are nice and easy to use. Guys at the store were nice abd helpful
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
NOT COMPATIBLE with ELECTRICAL CODE!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator, but does not comply with modern electrical codes. If you have GFCI or dual function ARC/GFCI breakers, as required by US electrical code, this refrigerator will trip the breaker anywhere from every few days to multiple times per day. Samsung is NOT owning this problem -- it is an engineering problem that they should resolve. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your valuable review, Sid7hartha. We appreciate you sharing your observation regarding the electrical code of the refrigerator.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145020214), which will help our team pull up your information.
Have a great day.
Melardo
Extremely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - I've taken off work 4 times and delivery never showed up - installation crew comes at 8am 4 times with no refrigerator. I have went to the store over a dozen times no resolution- I've called a dozen times being on hold for several hours total - spoke to supervisors and advocacy team - no delete- they make appointments for delivery but still no one shows up with refrigerator- I get texts saying I have an appointment- I take off work and wait all day - and no shows up - very rude
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
stop cooling after 5 months use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this refrigerator on November is beautiful I lot space 3 doors freezer have a lot space and is easy to clean and so quiet but las week stop cooling now I called customer services and I have appointment for technition I heard about this refrigerator have a defroze mode
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angie,
We love that you're using our Samsung Refrigerator. We can help with getting the right temperature on your fridge.
To help you with this, I am providing these links below to guide you on the concern you're having:
Cooling issues with Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144940714 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
horrible fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the worst fridge ever, a few months old and freezer door handle broke came out and fixed broke again, everything in the back of the fridge freezes. The freezer freezes everything like a rock even ice cream they turned it up and it still does it. will never buy another Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tina! Thank you for taking the time to leave your review. We are sorry to hear that items are freezing in your refrigerator. Please see the link below that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001030/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143828886
Thank you for choosing Samsung. ^Nic
Defective
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights came on when it was installed but it never cooled. Samsung sent out a technician that diagnosed a "closed seal system" issue and either refused or wasn't qualified to fix it, we never did get a clear answer. Currently still getting the run around from Samsung for a product that was delivered defective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, BriMeaux.
Let us go ahead and check some settings to fix the refrigerator.
Please ensure the refrigerator is not set on sabbath mode, as it will not let the lights turn on.
Samsung refrigerator lights do not turn on https://www.samsung.com/us/support/troubleshooting/TSG01109322/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145009426) to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Capacity
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fridge it’s everything and more of what we wanted. It big and hold what we want
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Rick
Thank you very much for your review of our products! Should you need support, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
- Cons mentioned:Reliability
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for one month and it went out already, I wouldn’t recommend this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hfraijo,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28T5001SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529033
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Capacity, Noise level
quick easy efficient, and painless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very large and convenient to use. Extremely quiet and the delivery crew was quick and efficient. I opted out of the installation, and it took me about one hour to do it myself including installation of the handles. I do not use the ice maker due to the very poor quality of my local water,so I did not need to connect the water lines.
I would recommend this to a friend Not recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this refrigerator. For me, it kept tripping the circuit breaker, even though the house was newly constructed 3 years ago. Getting Best Buy to do a repair or exchange is a real pain. It took numerous phone calls and a lot of time. Dealing with Best Buy has been very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gloria,
Thank you for sharing the experience you had with the Samsung refrigerator. We apologize for the inconvenience of having an unpleasant experience that you had to get a repair or refund with your Samsung refrigerator.
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144835747 and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly
Ice maker sucks!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve maker will stop working!!! Buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cnett! We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. I have provided a link that will help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001012/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143919993
Thank you for choosing Samsung. ^Nic
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. After one month of purchasing BRAND NEW the compressor went out. Our cooling and freezing stopped working. Guy repaired it a few days ago.. it went out AGAIN today. Will never purchase a Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Caylee,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Refrigerator. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144394788
^Ross