Customer Ratings & Reviews
- Model:
- RF28T5001WW/AA
- SKU:
- 6417774
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the large capacity and ample space offered by the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator, frequently praising its quiet operation and ease of use. Positive feedback also highlights the ice maker and attractive design. However, some customers reported issues with the doors and concerns about the refrigerator's long-term reliability.
This summary was generated by AI based on customer reviews.
Never Buy - Terrible Service and Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product 13 months in and it does not work! Company will do nothing for us ... great way to stand behind your product. NEVER buy a Samsung or and appliance from Best Buy again!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
It's a pleasure to hear from you! We appreciate your review of the experience you had with your fridge.
We like to inquire further about your Samsung Refrigerator so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144939272 to help our team pull up your information.
Have a great day.
^Chrystel
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good. The actual install never took place. We had to cancel our whole entire order because of your geek squad delivery service
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day for the feedback of the delivery team.
Have a great day!
^Chrystel
Junk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit emits a high-pitched squealing sound constantly - as if our ears are ringing. Not ideal in an open floor-plan. Other than that, it functions as a refrigerator should.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LIkeabrave! Thank you for your review. Having unexpected noises is never what we want from a new refrigerator and I would like to shed light on the noises you may be experiencing. (http://www.samsung.com/us/support/troubleshooting/TSG01001032/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143760714
Thank you for choosing Samsung. ^Nic
Poor Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install crew left all the tape inside the Refrigerator and now it doesn't want to come off. If you pay to have it setup and install they should do the complete job.
I would recommend this to a friend- Pros mentioned:Ice maker, Space
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints at all! What an upgrade! Had my standard size refrigerator for over 16 years. With a household of 3, we are really enjoying the space and convenience of the ice maker! I love it!
I would recommend this to a friend This should be illegal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold a lemon. This refrigerator is only been in my house for a month and the frige is collecting moisture and the freezer is collecting frost and ice. not a good buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Hoodwinked,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as it collects moisture and the freezer collects frost and ice. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ to guide you on the issue. Just click on "Frost in the freezer or refrigerator" as it has the step by step instructions on what to do to resolve the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001891/ for condensation, moisture, or mold between the refrigerator doors.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144369967.
-Noraina
Does not fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit! A terrible headache. Bought to match microwave. Called wood man to help with problem. Had Best Buy come out and measure. Not sure of cost yet. So upset
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with the measurement of your Samsung refrigerator, and we'll be glad to look into this for you by providing a link to a specification guide.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/rf28t5001/RF28T5001SR.pdf
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014997) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Ice maker not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 days ago, 10/02/2021 already ice maker not working at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Alex, I understand you have some concerns with your Samsung Refrigerator ice maker not working properly and know that is very alarming. I want to provide you with a helpful guide to get the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you need additional assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143771323. We want to welcome you to our Samsung family. ^Brad
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never really got cold. Had to call a technician already. Just want you want from your brand new $1500 fridge. Wish I had gotten an LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jeff, I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144032642. We thank you for choosing Samsung in your home. ^Brad
Swing and a miss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to review, hasn't been delivered yet! Initial delivery date was 4/5/21. Now....4/26/21.....
No, I would not recommend this to a friend- Pros mentioned:Capacity, Ice maker
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is awesome! It's plenty big, makes ice like crazy and the price was unbeatable. Thanks Best Buy :-)
I would recommend this to a friend Junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time less than a year and it’s not working. Unreal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Whyme,
We apologize for your experience with the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - Stainless steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
In case of repairs will be needed, please take note of your warranty coverage:
https://docs.google.com/spreadsheets/d/1fX97VjoTP8-EMsypqMduS8r284RyVZwQWGOSQ_YU60k/edit#gid=822860711
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729274
Have a great day.
^Charles
Lousy Fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy- piece of crap. Fridge died could not be repaired contained faulty components.
No, I would not recommend this to a friendwater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specs say it has an internal water for ice and water NO internal water for drinking Does have internal for ice
No, I would not recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love this but idk how to use the ice maker and being trying to contact but can’t
I would recommend this to a friendFridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker very slow. French doors not working properly. Received replacement refrigerator. TBD
No, I would not recommend this to a friendvery nice, but space is a little less usable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a great refrigerator, but I have a few small complaints. First is that despite the overall size/capacity, both the freezer and refrigerator compartments feel like their space isn't as usable as it could be. The upper drawer in the freezer drawer allows you to have some items up closer so you don't have to bend down as far to get them, but it also takes away from the vertical space inside the freezer somewhat noticeably. As for the refrigerator, the heights of the shelves vs. the overall height of the compartment make it difficult to put milk cartons anywhere except the in-door compartments, and there are other bottles and similar containers that are about that same height, so many people may find they have to remove a tier of shelves at least on one side of the refrigerator to be able to fit those containers in, which brings into question why there are so many levels of shelves in the design and why their heights aren't spaced farther apart. Finally, the design of the glass shelf at the bottom of the refrigerator, just above the crisper bins, makes it nearly impossible to remove for cleaning its underside when unwanted fluids spill onto it and into the space beneath the glass and between it and the metal frame. We easily found a YouTube video showing how to do it properly, but why it is designed for the past several years in such a way that the untrained will almost certainly break off the retaining tabs is beyond comprehension. Protip: it's safer to not put anything on that shelf that could leak fluid.
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I’ve ever had. The fridge is nice though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cory,
Thank you very much for your review on our products. We apologize for the inconvenience this has caused you. I understand that the experience is less than ideal.
Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Chrystel
- Pros mentioned:Capacity, Noise level
New Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great, operates quietly, spacious , and we love it!
I would recommend this to a friend - Pros mentioned:Space
Great Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Plenty of space and easy to keep clean.
I would recommend this to a friend