Customer Ratings & Reviews
- Model:
- RF28T5001WW/AA
- SKU:
- 6417774
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the large capacity and ample space offered by the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator, frequently praising its quiet operation and ease of use. Positive feedback also highlights the ice maker and attractive design. However, some customers reported issues with the doors and concerns about the refrigerator's long-term reliability.
This summary was generated by AI based on customer reviews.
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greatttttttttttttttttttttttttttttttttttttttttttttt
I would recommend this to a friend- Pros mentioned:CapacityCons mentioned:Reliability
Dead in 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with this product until it stopped working within 6 mo's of purchase. Although under warranty Samsung is full of excuses as to why it takes them so long to respond but little action. Suggest you purchase another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786938) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Cooling system breaks. Ice Maker problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerators have issues with the cooling system. The ice makers are no good, they will start freezing up and within 5 years you'll be paying thousands in non-stop repairs. Not a good product and Samsung is not standing behind their product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there HParkerCO,
I see that you are having some issues with your Samsung Refrigerator ice maker not working properly. I would love the opportunity to speak and see how we can help with your situation. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143179674. We thank you for being a part of our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Reliability
Design flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy this fridge you will have to fix it as soon as the warranty ends. The repair man said he works on Samsung fridges most of the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator concern, you may reach us on the below channels to further assist you on this matter.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144939016) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Horrible design features!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible design flaws make this a horrible refrigerator! The bottom shelf requies online videos to learn how to remove it for cleaning, as well as two screwdrivers and an assistant. The meat and cheese tray fights to be pushed in every use, the water filter requires near superhuman strength to replace and the left door seal constantly opens before it should, preventing the door from closing. Stay away from Samsung until they hire competent design engineers!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bkwebb, I realize that you have some concerns with your Samsung Refrigerator and know the frustration when your expectations are not met. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143563416. We thank you for being a part of our Samsung family. ^Brad
Horrible!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Investment ever! I purchase five of these for a rental property. So Far I have had to repair two of them twice. The defrosters go out and they freeze up. If you leave the ice makers on its even worse.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with your purchase and how your Samsung refrigerator performs, MPJ1. We'll be glad to help you with your appliance.
Below are the links for resources of troubleshooting steps to try that may help with what you're experiencing with your Samsung refrigerator.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145122688) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy and this is not a negative review towards their service but this is probably the worst purchase we had made. This fridge repeatedly freezes and then leaks to the point it has ruined our floors. I will never buy another Samsung fridge. There is currently a class action lawsuit against them because this is a common issue. I wish we had done more research.
No, I would not recommend this to a friendSamsung service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to poke a Samsung appliance review in somewhere. Samsung uses Tekniton exclusively for service of their products. Do yourself a HUGE favor and look at their reviews before purchasing a Samsung appliance.
No, I would not recommend this to a friendPoor best buy service delivered broken fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer does not work. Hard time getting a replacement. Poor best buy service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day a week can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:1144644667
^ ^Ross