Customer Ratings & Reviews
- Model:
- RS28A500ASR/AA
- SKU:
- 6447149
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent overall performance, amazing storage space, and sleek design of the 28 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate its tremendous size and quiet operation, as well as the optimal temperature control and bright lighting. However, some customers have reported issues with the freezer performance, and concerns about the finish being prone to scratches and showing fingerprints.
This summary was generated by AI based on customer reviews.
Samsung Sam^%#*!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An unattached screw laying inside the new Samsung fridge. Ice machine water line froze in 2 weeks. Seems the temperature regulation was faulty somehow. There was some partially frozen food in the refrigerator. In the freezer for example you almost needed a hammer and chisel to get a chunk of ice cream. Best Buy is great, and swapped it for an LG which works great. P.S. I haven’t had the greatest luck with my Samsung washer and dryer either that I bought around 2019, but I at least I have been able to use them in spite of their occasional problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Pros mentioned:Capacity
Slick fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and I like the sheik design, very stylish.
I would recommend this to a friend - Pros mentioned:Design
Roomy where it counts the most
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY spacious inside but surprisingly small total footprint.
I would recommend this to a friend - Pros mentioned:Capacity
My new refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Good quality refrigerator. Lots of room inside.
I would recommend this to a friend - Pros mentioned:Overall performance
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks geeat, runs great, exactly what we expected.
I would recommend this to a friend - Pros mentioned:Capacity
Love this refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator lots of space and works well
I would recommend this to a friend How to get the ice maker to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. There were 2 minor burps after installation. The icemaker wouldn't start so, after calling Samsung for help, we managed to re-boot the ice maker and it started. It is a bit slow to make ice. Burp 2, the protective plastic wrapping inside and outside of the refrigerator was a challenge to remove, especially after the shelves got cold.
I would recommend this to a friend- Pros mentioned:Capacity
Displeased.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yesterday my $1500 refrigerator was delivered & installed. This morning I discovered that it leaking. It will take nearly a week for this issue to be addressed. NOT PLEASED.
No, I would not recommend this to a friend Don't buy from bestbuy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is fine. However, i added professional installation and haul away. When the arrive with the fridge before even stepping through the door they said they won't have time to install it. So i canceled the installation and installed it myself and keep the haul a way. I put the old refrigerator outside. They texted me saying they will be there at 0950. When they were scheduled to come they were a no show. When i checked on the order it says completed. When i called i was told all they can do is rescheduled for 3 days later. I expected better from best buy
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with one of our retailers. We apologize for any inconvenience this may have caused you.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, not enough storage for fresh veggies etc. Also charged me more for the Refrigerator for what I was promised very upset!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Unfortunately couldn’t use it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door when opens need more than the 36’’ space that the refrigerator and it’s intended opening in your kitchen was designed for. This’s because of the way the hinges are positioned on this refrigerator. I had to send it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MehrdadA,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Right up there in the low quality tree
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one in August of 2021. It no longer will freeze. Two repair techs have advised to buy a new refrigerator due to poor quality, One asked asked right off the bat if this Samsung was 3-4 years old due to the high number of Samsungs he has to work on in recent years, I have also been warned to ascertain the actual manufacturer of a new unit because Samsung makes a number of rebranded reefers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesH,
We understand the frustration of not having a working freezer. Let us assist you with the fridge.
Here is a link to help you with the freezer. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146632546 to help our team pull up your information.
Have a great day.
^Aloe
Leaves prints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but im constantly cleaning finger prints.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand the importance of a pristine-looking refrigerator at home. Let's get the information you need to keep the fridge in tip-top condition.
The link below will give you some tips and tricks for organizing and cleaning your refrigerator to keep it sparkly clean. Please select the topic of best interest to learn more and check the hyperlinks for more information.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146465264) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Too Large Frig
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to exchange for the 23 cu . This 28cu is too large sticks out in door way. Trying to contact my salesperson no answer 12/15/2022 Guess I must go into store . Its the same frig but Smaller!!!thks Linda
I would recommend this to a friend- Pros mentioned:Capacity
Garage fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Enjoying it. Probably overkill in our garage. Not using WiFi or ice maker.
I would recommend this to a friend Samsung Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it 0 stars if i could. Been having nothing but problems with this product. High payment for supposedly good fridge. Its false advertised. Sadly it started acting up after the 12 months they offer of assistance. Kinda suspicious.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BillyF, we understand the frustration you felt with your fridge. We want to speak to you directly and get more information about your concern with the refrigerator for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147830026) to help our team pull up your information.
Have a great day.
^Camille
Parents christmas gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my parents for Christmas! They still love the side to side refrigerator even though, cant seem to get them to change their mind, but after seeing it. I know why! They love it!
I would recommend this to a friendWish Shelves Were Adjustable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experience with Best Buy was excellent. I ordered without being able to "touch" inventory, it was shipped to store after order. Everything is fine with the important exception that the shelves are not adjustable. That aside, an excellent experience.
I would recommend this to a frienddon't waste your money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy shelves in freezer are to small and fall out called best buy and Samsung. Samsung said it was a cosmetic issue and they will not warranty it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment about the fridge not meeting your standards, DianaR. We want to speak with you to hear about your overall impressions of your fridge and discuss options for how we can help you with your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147699763, to help our team pull up your information when you message us.
Have a great day.
-John
Freezer malfunction!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been over 3 weeks since I started using the refrigerator, but the food in the freezer keeps thawing and refreezing, and frost keeps forming inside the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to love your refrigerator. Let's go ahead and check the settings.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Sometimes messes in the fridge require deeper cleaning, and to get the job done, you have to remove the refrigerator bins, shelves, and drawers. Please check this link for details.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening.
How to level your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00062321/
If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. Please check this link for details.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
With the ever-growing number of smart devices and appliances in your home, you need a way to keep up with them all. Please check this link for details.
Add and manage devices and appliances in SmartThings
https://www.samsung.com/us/support/answer/ANS00078853/
Moisture forms in the fridge when warm air enters through a door being left open, warm or hot items are stored inside, or compartments are not sealing properly. When moisture freezes, it becomes to frost. Please check this link for details.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145620977) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille