Customer Ratings & Reviews
- Model:
- RS28A500ASR/AA
- SKU:
- 6447149
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent overall performance, amazing storage space, and sleek design of the 28 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate its tremendous size and quiet operation, as well as the optimal temperature control and bright lighting. However, some customers have reported issues with the freezer performance, and concerns about the finish being prone to scratches and showing fingerprints.
This summary was generated by AI based on customer reviews.
Don’t recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for two years. They won’t accept proof of purchase from Best Buy. I would not recommend buying an appliance from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristyM, we understand your disappointment about the fridge. We want to speak to you directly and get more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147734899) to help our team pull up your information.
Have a great day.
^Camille
Perfect appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s everything it promised. We love it!! The smart features are a hit with my boyfriends brother. He enjoys getting the notifications.
I would recommend this to a friendFaulty icemaker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator and it’s very nice but it had a faulty ice maker . You would think paying $1600 for a refrigerator the icemaker would work but it did not on ours Best Buy hast to order us a new refrigerator. And by them doing this it has been extra trouble for us, We have to go to the trouble cleaning out our new refrigerator and get it ready for the one they have ordered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Edd71923.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity; the ice maker is not working correctly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung ice maker is not making any ice
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
You may also refer to the user manual for notes about the Auto Icemaker on page 43.
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144615773
Have a great day.
^Charles
Very roomy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Beautiful refrigerator. Good quality for the price. Easy to move around.
I would recommend this to a friendReally like this frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator fits and functions exactly as we hoped. The delivery staff did a great job.
I would recommend this to a friendIce maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker does not work in this refrigerator..
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how disappointing your experience with the ice maker. Let's help you, BethF.
To fully troubleshoot the ice maker and elevate how it performs, we recommend performing the troubleshooting steps from the link below and selecting the topics related to your ice maker experience. Kindly watch the YouTube video and visit the hyperlinks for additional help.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148931040, to help our team pull up your information.
Have a great day!
^Chrystel
fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice fridge, the price was better than any other place we shopped at.
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered quickly. Drivers were SUPER early. Love the lighting in the fridge.
I would recommend this to a friendJay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, sleek, nice looking stainless. Plenty of room. Very satisfied.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Hade to return a refrigerator because I was double charged for the same account.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EvelynH,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Great job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys did a great job! Came in, got everything up and running and were quick and efficient! Kept the house clean too.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look - sleek, fits close to the rear wall. Quiet and spacious.
I would recommend this to a friendMrs.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator did not fit. But had really pleasant delivers and contractor. Pleased with Service.
I would recommend this to a friendLoving it so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Very satisfied. Ice machine is convenient. Plenty of space.
I would recommend this to a friendCool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great. Easy to control from phone so that you know it is working. Cooled down very fast
I would recommend this to a friendUpright Refrigerator/freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upright Refrigerator/freezer has two (2) dents on freezer door. Still waiting for a replacement.
No, I would not recommend this to a friendNew refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic refrigerator! Looks wonderful in our new kitchen!
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge. It has so much room and works great.
I would recommend this to a friend(BEST) BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product Reasonable Priced Professionally Installers
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, so much my new fridge, i in love with the color
I would recommend this to a friend