Customer Ratings & Reviews
- Model:
- RS28A500ASR/AA
- SKU:
- 6447149
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the excellent overall performance, amazing storage space, and sleek design of the 28 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate its tremendous size and quiet operation, as well as the optimal temperature control and bright lighting. However, some customers have reported issues with the freezer performance, and concerns about the finish being prone to scratches and showing fingerprints.
This summary was generated by AI based on customer reviews.
Great refrigerator freezer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Big refrigerator and freezer. Love it!
I would recommend this to a friendGreat Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty spacious and efficient. I really like it.
I would recommend this to a friendCauses short circuit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to return this newly purchased fridge. We have not used this because it causes short circuit twice. I had to reset the plug in switch everytime and it already happened twice since we got it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, RiaVBF.
We are here to assist you with your newly purchased refrigerator so you can enjoy its features.
You can get your refrigerator back to working condition by checking a few things around your home, like the circuit breaker. Please visit this link for the initial steps to be taken.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You can also find more details on page 49 of the user manual:
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145754309) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Really nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice refrigerator. Black stainless is gorgeous. A bit pricey considering that there were no real bells and whistles beyond WiFi that we'll probably never use.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there BethL, I would like to congratulate you on your new Samsung Refrigerator. I am glad to hear you are enjoying your unit. I appreciate you taking the time to give us feedback. We welcome you to our Samsung community. ^Brad
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second Samsung refrigerator. The first one lasted a week and the ice maker broke. This one is started having freezer issues on month 6. I am beyond frustrated!
No, I would not recommend this to a friendLove Samsung Appliances!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung appliances are reliable and Samsung smart technology is always leading edge.
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good installation. The drivers backed in our driveway wrong and got the truck stuck. We got them out so no tow truck would have to be called
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsungfridge, I am glad to hear you had a great installation of your new Samsung Refrigerator. I appreciate you taking the time to share your feedback with us. We thank you for continuing to be a part of our Samsung family. ^Brad
Best delivery service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best delivery service they actually bring my fridge to my basement
I would recommend this to a friendVERY NICE FRIDGE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE LARGE ICE BUCKET!!!!!! SLEEK WITHOUT HANDLES TOO.
I would recommend this to a friendNice one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good but sometimes makes weird noises.not too quiet
I would recommend this to a friendIce marker won’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design was great unfortunately the ice maker didn’t work. BB replaced it to me for a different model same brand and it is working excellent!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, George! We are happy to know that you are using a Samsung refrigerator. We are saddened about the experience with the refrigerator and congratulations on having a new replacement unit.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145441767) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Died within 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely dead within 14 months. Glad I had Best Buy care package. WiFi never worked either not that I need it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tommybo, we understand the importance of a functional fridge. We want to gather more information to determine the best way to help.
I have also shared your warranty for more details.
Warranty
https://www.samsung.com/us/support/service/warranty/RS28A500ASR/AA/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146788120) to help our team pull up your information.
Have a great day.
^Camille
Replaced my 25 year old frig.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of storage space. I like how easy it is to see everything.
I would recommend this to a friendreturned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No outside door water/ice dispenser, less inside storage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JerryB,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the refrigerator.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Freezer went out after only couple months. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Newbuyer.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity freezer not working. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I highly recommend visiting this link for the reference guide:
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
You may also refer to the user manual about the "Freezer does not operate" on page 49
https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS28A500ASR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144639371
Have a great day.
^Charles
Unaccepable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled delivered with a dented side, so installers took it back to the warehose.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Doesn’t cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap of fridge, low quality, doesn’t worth it , bad deal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out and sharing your experience with our product, the Samsung - 28 cu. Ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Stainless steel. We are saddened that you have issues with our product, such as not cooling. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, I am providing these links to guide you on the issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or Flex Zone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/.
Cooling Off mode (Demo mode) on your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00048861/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144752211
Thank you for choosing Samsung.
^Ross
Icemaker no go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker does not work. Just bought two weeks ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi alexcavin1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a problem with the ice maker. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS28A500ASR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144469836
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service from Best Buy upon delivery refrigerator arrive damaged and missing part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Capacity
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. It’s the biggest one I found for the least cost. It’s my garage refer and I’m not concerned if it doesn’t have a water dispenser. The ice maker rocks. The front door already has a dent so it dents easily. It’s great as my 2nd friend if the one in my home wasn’t new, I’d buy this for inside too. It’s huge.
I would recommend this to a friend