Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Worst monitor I have ever used
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this monitor daily for one year. I have a lot to say about it because it is BAD. Pros: - Compared to similar monitors, nothing is good about this product. This is the worst monitor I have ever used. Cons: - If you have more at least two computers using different monitor inputs and disconnect the actively displaying computer, this monitor will NOT automatically switch to the other computer. - To the point above, if you press the source button, it will cycle through sources but will still not display the other computer. You have to unplug the POWER and it back in for it to switch inputs. - The contrast and brightness in "eye saver" mode are not adjustable, unlike in my previous monitor. Want to turn the "eye saver" brightness down a little more? Nope! - If you shut off your computer, you cannot press the power button to immediately shut off the monitor. The button menu becomes unavailable for about a minute after the active source is shut off. - Speaking of which, there is only one button on this monitor. Everything-- on/off, source, display options, are under the context menu of ONE button. - The stand is a bare minimum of a stand. It keeps the monitor up but you can't raise it, nor rotate it, not even tilt it. IMPORTANT: It is built in a way that you cannot mount it with any other standard monitor mount. You're stuck with the stock one. - I use this monitor in my bedroom. There is a blue LED that FLASHES if you power off the computer before powering off the monitor. It stays a solid blue if you do shut it off. In both cases, the blue LED is enough to illuminate my room at night, enough to see when my eyes are closed, trying to sleep.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry that you have not had a good experience with your Samsung - UR55 Series 28" IPS 4K UHD Monitor
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Good office monitor
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great if you need an office monitor, would not recommend for gaming.
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to hear you've had an overall, positive experience with your 28" ViewFinity Monitor.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Samsung computer monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good 4k monitor. Only thing to note is that the screen is a matte finish, so screen is not as sharp as a monitor with a glossy finish.
I would recommend this to a friendReturned Monitor when mounting was on top in back
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This samsung Monitor had a strange VESA mounting on the top half of the monitor instead of the middle, I had the choice to return the Samsung or the LG, returned the Samsung since the VESA mounting was in the middle of the monitor and allowed for more flexibility, keep this in mind if you are not using the stand that comes with the monitor. I have two monitors on one stand, a much better, more adjustable configuration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jab123,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
- Cons mentioned:Vesa mount
Keep looking!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI has been an issue nonstop. New cords, it still continues to bring headaches .
No, I would not recommend this to a friend Great 4K Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this has been a great monitor. So happy to have a 4K monitor and as some has mentioned, ensure you connect 4k content that you plan to watch to HDMI 2.
I would recommend this to a friendGreat First Display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good first display that looks sleek with slim bezels. I think that LG does a way better job with color accuracy.
I would recommend this to a friendAmazing Monitor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Monitor. So light. Very clear. The menu button is so easy to use
I would recommend this to a friendyou need these
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I run two of these on my MacBook Pro M1 and love it
I would recommend this to a friendbest 4k 28' TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung honestly has the best monitors but I wish this one came with higher fps so I can use it for gaming.
I would recommend this to a friendGreat monitor for multi-monitor setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These monitors work great in my 2x2 monitor wall setup. The screens are clear, do not generate heat, and are easy to look at for hours without any issue.
I would recommend this to a friendGood screen. Will continue to use it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Only issue is the font size for the 4K. May need a larger screen.
I would recommend this to a friendGreat, but wish it had height adjustment.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor that pairs well with my Xbox Series X. My only wish is that this monitor had a height adjustment; it only has a tilt feature on the screeen.
I would recommend this to a friendBest of best!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have two of these and they are absolutely amazing.
I would recommend this to a friendGood monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VEry nice brightness, I like the thin frame, it is a big monitor, great contrast.
I would recommend this to a friendExcellent monitor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent monitor. Would buy again. Highly recommended.
I would recommend this to a friendBa Da Ba Ba Bah, I'm Lovin' It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really really good monitor awesome display for gaming ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friendGreat option for home office
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is a wonderful addition to the COVID driven home office upgrade. Mounting is near the top which does impact using an arm rather than stand.
I would recommend this to a friendLove this, great with Macbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great. Works amazing with my MacBook Pro and great size. Original HDMI cable works well too.
I would recommend this to a friendGame monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great lightweight just wish had audio and or Bluetooth display option
I would recommend this to a friend