Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Great work monitor for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 4K monitor at a reasonable price. Using it mostly for work. Not straining on the eyes.
I would recommend this to a friend Terrible Monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is terrible for dark scenes. I can barely see anything and sometimes the monitor malfunctions and I can’t see anything at all in dark scenes so I have to unplug it and wait a while and plug it back in just to get back to the poor quality that is standard. I have the brightness on maximum. Another issue is that I have it set for automatic source detection but I have to manually tell it to detect the source every time I change devices. Whenever I turn off a device, I have to wait a while before pressing the button to bring up the menu so I can change sources. If I leave my device on and want to change inputs, I don’t have to wait before pressing the button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Pros mentioned:Picture quality
No go for this one if you plan to play some games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen quality on vividly images are great but when you put something remotely black(for example a movie recorded at night) the screen looks terrible
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Excellent monitor for work or play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Latest purchase makes 3 units for me. Multiple users in my workgroup utilize this monitor
I would recommend this to a friend - Pros mentioned:Picture quality
Perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is so nice! Love that the screen can be adjusted and tilted to my liking!
I would recommend this to a friend - Pros mentioned:Picture quality
The screen was too matte
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size of the screen was perfect and the clarity of the text was amazing! However, my eyes could not handle this screen. I had eye strain and a headache within 30 minutes of using it and they never adapted after a couple days of use. I noticed the displayed seemed very matte almost to the point that it looked sparkly to me on white backgrounds. I am a Mac user and used to a glossy, crisp screen so heavy matte is a no go for me so I had to return it.
No, I would not recommend this to a friend It’s not the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this monitor but it doesn’t look that great on a MacBook. For some reason it’s pretty dim and the colors aren’t that great. I haven’t tried with a PC but I’m sure it’s better with Win 10 and a decent GPU.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Techedude24,
Thank you for purchasing the Samsung - UR55 Series 28" Monitor. I am sorry to hear that you are not satisfied with the color performance of this model.
Please know that this UHD monitor gives you 64 times more color than conventional monitors – an incredible 1 billion colors. That means movies, games, and other multimedia content appear detailed, natural looking, and extremely realistic. More colors also ensure a smoother transition between different tones for a richer, more accurate picture.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung U28R550 with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
To better assist you with step-by-step troubleshooting and picture adjustment, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
- Pros mentioned:Hdr
Great 4k Monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greater monitor for the price, love the 4k HDR and the 3.5mm audio jack is so clutch!
I would recommend this to a friend Warm screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t as bright as I anticipated. Even after messing with the settings, the screen still is a warm color.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Pros mentioned:Price
4K HDR
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints, serves well for photo editing and video as well. Good for the price
I would recommend this to a friend Do not trust Bestbuy Open-box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is more of a review of Bestbuy open-box items. I bought this monitor as an open-box 'Excellent' condition. Upon receiving the monitor, I saw that it was clearly used with scuff marks. No warranty, no instruction manuals. And worst of all, the thing was defective. After powering on, it showed a big gray blob right in the middle of the screen. So my conclusion is to never trust and buy Bestbuy open-box items. More than likely it will cause you frustration and wasted time packing things up and bringing it back to the store to return.
No, I would not recommend this to a friend- Pros mentioned:Price
Great monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor for the price good for gaming picked this up for Best Buy black friday
I would recommend this to a friend Has Drawbacks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, it doesn't come with a DisplayPort cable- just a cheaper HDMI which will not carry full resolution. So that's another $20 for the cable that should have come with it. And I'm getting flicker problems. Nor does Samsung does not make it easy to download an updated driver from their website. My use is as a CAD monitor and I'm still trying to get it to function. I may need to do a return. Not impressed at this point even though I had great expectations and wanted it to work.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it, the display is great for school and easy connection with HDMI to computer
I would recommend this to a friend - Pros mentioned:Picture quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the open box product I bought it works really well and has great quality
I would recommend this to a friend - Pros mentioned:Picture quality
Great deal!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor! I use it for my home office and additional TV when guests come.
I would recommend this to a friend good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Colors, works perfectly with my macbook pro, But there is one dead pixel. It's pretty annoying, but I am too lazy to return as I need it for work, but other than that everything works great.
I would recommend this to a friendBrand response from Samsung
Posted .good,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Dead after less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor lasted for less than two years. The screen is black. Nothing displays, no menu or anything. Tried different computers and cords and ports and nothing. The power light is on, and when I plug it in, my laptop monitor flashes, so I know it's connecting to the laptop Support said I need to get it repaired, and the repair fee is, get this, $299. I said that's more than it costs. He said I understand, but that includes labor and parts and shipping. Okay. Sure, I will pay $70 more and ship it to you to fix it instead of buying a new one!! I've never had a monitor break. They should not be breaking that quickly. Ridiculous!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your purchase. We are sorry for the inconveniences you had.
Your review was brought to the attention of our Customer Care Center. If you ever need assistance again or have further questions, please reach out to Samsung via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
- Cons mentioned:Stand
Flimsy controls.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice display, but flimsy controls and stand. Would not buy again.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality and fast detailed response at a good price.
I would recommend this to a friend