Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Decent, but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for a dark room or if used for gaming. I wish it was brighter.
No, I would not recommend this to a friendBad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want to return it not the best to slow when turn it on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
beutiful monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From my experience maybe I got the bad one, mine had very dark color so I returned it, but people had a great reviews so should be fine. look for peoples reviews.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Beegii,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Dead after less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor lasted for less than two years. The screen is black. Nothing displays, no menu or anything. Tried different computers and cords and ports and nothing. The power light is on, and when I plug it in, my laptop monitor flashes, so I know it's connecting to the laptop Support said I need to get it repaired, and the repair fee is, get this, $299. I said that's more than it costs. He said I understand, but that includes labor and parts and shipping. Okay. Sure, I will pay $70 more and ship it to you to fix it instead of buying a new one!! I've never had a monitor break. They should not be breaking that quickly. Ridiculous!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your purchase. We are sorry for the inconveniences you had.
Your review was brought to the attention of our Customer Care Center. If you ever need assistance again or have further questions, please reach out to Samsung via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
- Pros mentioned:Picture quality
Wow!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a deal on a great monitor with a great picture
I would recommend this to a friend missing accessory
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the open-box excellent and it says no missing accessories. however I find the HDMI cable is missing. I have to buy another hdmi cable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you had an unfortunate purchasing experience with your seller.
I would recommend you contact Best Buy for assistance in correcting the situation.
Should you ever need assistance or have questions about using this product, please contact Samsung Customer Support
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Monitors
- Pros mentioned:Picture quality
Nice monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitor, saving up for another one! Can’t wait
I would recommend this to a friend - Pros mentioned:Picture quality
Super Monitor.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Picture Quality and overall great Monitor
I would recommend this to a friend - Pros mentioned:Picture quality
Serious quality issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the first one home set it up and the images were GREAT! the the screen would black out, then come back on and black out again and again. I returned it to BestBuy and it was an easy exchange for another one just like it. The second one did the same thing, only it blacked out and stayed out. It was also returned to BestBuy. I ended up switching to a different brand and it works great!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bluesman,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
- Pros mentioned:Picture quality
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box, I had noticed 2-3 stress points on the edges. The overall quality of the display is good but I ended up returning as I don't see its worth the price with bleeding around the edges that is more noticeable when you have a darker background/picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Cons mentioned:Vesa mount
Poor design for VESA mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor does come with adjustable height stand. But that's okay! I bought this monitor along with a desk mount. Most the VESA now have both 75x75 and 100x100mm pattern. Because of the stupid round shape design, Vesa does not fit in the place. I couldn't find any desk mount monitor arm for 75x75mm vesa only.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Barkat,
Thank you for purchasing the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I am sorry that you are not happy with the design of this monitor.
For assistance with mounting this monitor, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Amazing but not accurate
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing display but I'm a photographer for a living and even with a calibrater I couldn't get colors accurate on this display so it got returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Coleephotography,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Display port won't work in 2013 MacBook Air
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Native display port to display port does not work when connected to mid-year 2013 MacBook Air. Tried it with two different mini DP to DP cables and tried to reset the monitor as well as change the DP from 1.2 down to 1.0. The Mac senses the monitor and thinks it is driving two monitors, but the Samsung stays black. I can only get DP to HDMI to work, so only have the lower resolution option. Older Mac users beware!
No, I would not recommend this to a friendWas not happy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super glitchy . Was not a fan of this at alll , never got it to correctly work
No, I would not recommend this to a friend- Pros mentioned:Picture quality
No HDR
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor. Good picture quality. Doesn’t have HDR though so beware if that’s what you’re looking for
I would recommend this to a friendBrand response from Samsung
Posted .BrysonDuckworth,
Thank you for purchasing the Samsung - UR55 Series 28" Monitor. I am sorry that you have not been able to use HDR. This monitor does support HDR, please ensure that you are using the correct graphics card. For a list of the correct cards please view the manual in the link below.
For complete product specs, please visit samsung.com: https://www.samsung.com/us/support/owners/product/uhd-monitor-u28r55?redir=LU28R550UQNXZA
If you still are having issues with HDR, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Sound stopped working. Samsung support no help.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers on monitor stopped working a couple months after we purchased the monitor. We sent it into Samsung to get it fixed under the warranty and they did nothing to fix the problem. Over a week without the monitor and it comes back still no sound and Samsung claiming they found no problem. We have tried different sounds source, cables, inputs. Even switched the cable from a monitor that is working to this one and still no sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NotHappyWithSamsung,
I am sorry you feel that action taken was not helpful. Unfortunately, based on your review, we could not troubleshoot your issue and post a definitive solution. We felt it best to converse with you, but we do not have your contact info.
The best way to help resolve your audio concerns is to have you contact us.
Again, you can reach Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
I’m very sorry for the experience you have had so far and look forward to hearing from you.
Samsung Monitors
- Cons mentioned:Input switching
Auto Switch doesn't work, OSD is clunky to use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these on sale, both wouldn't auto switch inputs when turning on a laptop, have to use the OSD button to switch inputs. I foresee wearing out that button early. Also doesn't help the OSD is clunky to use. Returning. Samsung support was zero help.
No, I would not recommend this to a friend Poor Samsung quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Samsung 32" monitor and the mount broke just sitting on my desk. The monitor crashed down on my face. The second Samsung wouldn't stay on for over an hour. The third Samsung upon return of #2 was intermittent. Sometimes the menu would not show up, sometimes the screen would go black, sometimes it wouldn't turn on or turn off. I wonder how Samsung #4 is going to do.
No, I would not recommend this to a friend- Cons mentioned:Vesa mount
Would not buy again. Poor quality.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 3 years of ownership I have this to report: Display Port died in less than a year and I had to use the HDMI port, which also died a year after that. I ended up selling it and getting a better Samsung 1440p monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Good not great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and looks good but has some issues. Screen sometimes times out on its own.
No, I would not recommend this to a friend