Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Bad luck i guess
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first 4k monitor purchase bought one open box got home unboxed it no power cable drove back to best buy a 13min drive returned it and asked for a replacement thay gave me me a new one ok i was happy getting a new 4k monitor at open box price i felt good got home i set it up Boom dead pixel returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" IPS 4K UHD Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Run for the hills, this monitor sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Colors on this were terrible and trying to calibrate it did nothing. The colors looked dull and did not come close to the clarity of another cheaper 4k acer monitor. to add to that, the product description was very deceptive and did not mention the monitor is sold as a “bundle” with a digital product, and so when I went to return it, I was not given my full refund (despite not using the digital product that was advertised as a freebie). Luckily calling customer service was able to issue a refund, but in store customer service basically said I was out of luck. Not worth the trouble at all. I’d prefer a 1080p monitor with good color calibration to this thing.
No, I would not recommend this to a friendReturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know it was too large for my space so I had to return it without hooking it up.
I would recommend this to a friendBrand response from Samsung
Posted .returned,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Goes Black Randomly Be VERY Cautious and Vigilant!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely frustrated with this monitor. The first one I bought was an open box. After about a day and during a longer gaming session, the monitor started going black randomly, but my second older monitor didn't so I am pretty sure it is not my graphics card. I then returned the monitor and paid the difference to get a new one. I get it home and in a matter of hours it had the same problem. I don't know if it was how the store handled the monitors or what, but be very careful about buying this monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WinterWolf0111,
Thank you for sharing your feedback on the Samsung - UR55 Series 28" UHD Monitor. I am sorry to see that this model fell short of your expectations.
Please ensure that you have the latest software and firmware downloaded for this monitor.
Once you have checked that if you are still having issues please reach out to us for assistance with your monitor.
You can reach us via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
We look forward to hearing from you.
Samsung Monitors
Better options out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its okay, doesnt really feel like UHD. Would like to see them give more support for PIP.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bost,
Thank you for purchasing the Samsung U28R550 28" Monitor and sharing your experience. Please reach out to Samsung Customer Care so that we can resolve your issues directly.
Please contact us at Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
Samsung Monitors
Bad or defective monitor--Stay away if your a Mac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good. Will not wake up half the time when connected to a Mac mini and have to do a hard restart to wake up monitor. I've tried two separate computers and the monitor simply will not wake up reliably -- Just stays on black screen. Totally unreliable and inconsistent. Do NOT buy for mac use. Junk, This is my last Samsung product, and I won't buy another. Also, tried to contact support, and forces you to create a Samsung account. Bad company. Bad products. Bad service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung ViewFinity Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Horrific Monitor 2x Broken DOA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please avoid, my first unit went haywire with the screen glitching out and constantly turning off. Thinking I got a bad apple I returned it and tried again and within a few days the same problem arose to the point it wouldn’t turn on. I confirmed that all input devices were working ok. Don’t waste your time on this piece of junk. Even when it worked the picture quality was meh. Pick another brand such as LG. Save yourself the hassle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joey,
I am very sorry to see that you have encountered issues with both of the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
monitor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4k at 60hz for a decent price, it was a good pick up
I would recommend this to a friendBad color display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed I didn't return this in the window I had but there was too much going on. It's probably the worst monitor I've bought, especially for the money. I wish I would've spent a little more and picked up something that understands the 'display' part of building a monitor. The colors are off, the brightness is terrible, and all around, it's just not worth buying.
No, I would not recommend this to a friendGreat if you enjoy a black screen every 5 minutes.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful. I do not write reviews ever but I felt I should to warn anyone who works from home like I do against this monitor. I "upgraded" to this from an LG monitor half the price and I wanted to tear my hair out trying to work from this one the first day out of the box. Constantly goes black. I couldn't do anything without it glitching out every 5-6 minutes. Returning it and getting a 4K LG. After trying to work from this one I don't even care about the extra $100 I'm going to have to spend on a better one. Save yourself the hassle and headache and do not buy this. Stay away from Samsung monitors if you value your sanity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We hope to have you back as a customer again.
-Samsung Monitors
- Pros mentioned:Picture quality
Awesome monitor, bad if shipped
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is of best buy's "like new" open box products and shipping; monitor came delivered broken. Monitor itself looked amazing, just wouldn't trust having it shipped.
I would recommend this to a friend Not Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent monitor, but absolutely ridiculous how difficult it is to change inputs or settings, you have one button that controls everything and it's a crapshoot if it does what you want it to do. Monitors from 20 years ago were more user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .aaarrrrrgggggggg,
Thank you for purchasing the Samsung - UR55 Series 28" Monitors. I am sorry that you are not happy with the jog control for this monitor.
For complete product specs, please visit samsung.com: https://www.samsung.com/us/support/owners/product/uhd-monitor-u28r55
For assistance with this monitor, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for about a year and a half and it just randomly stopped working and now has lines through the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Overall Good Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good monitor for the price. Bust the response time is very low.
I would recommend this to a friendBrand response from Samsung
Posted .Desertfox007,
Thank you for sharing your feedback on the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I am sorry to see that this model fell short of your expectations.
Please know that this UHD monitor gives you 64 times more color than conventional monitors – an incredible 1 billion colors. That means movies, games, and other multimedia content appear detailed, natural-looking, and extremely realistic. More colors also ensure a smoother transition between different tones for a richer, more accurate picture.
Please reach out to us for assistance with your response time.
You can reach us via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
We look forward to hearing from you.
Samsung Monitors
Not Fit For Purpose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the images were full of “snow”. It was to noticeable to use. Tried resetting connections. It would come back. Tried resetting the video drivers in Windows. It was still noticeable. Sent back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the issues you have encountered with your 28" Viewfinity UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
· Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
· Product Support
· Manuals and Downloads
· Warranty Info
· Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
· Samsung Community: A great resource for getting help from Samsung moderators and customers
· …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
No speakers, no sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not aware monitors do not have speakers. Only audio port for headphones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Barcode2011,
Thank you for purchasing the Samsung - UR55 Series 28" (U28R550). I am sorry that you were not aware that this model does not come with built-in speakers.
As you noted this monitor does come with audio/headphone output so you can connect your own speakers.
For assistance, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Display won't turn back on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a better work from home setup. Ultimately, looking at the monitor gave me a huge headache, the colors were a bit off, and there were weird scaling issues with the program I have to use for my work. I've only had it for less than a week, and now the display won't power on. This is getting returned. I ended up finding a QHD 27" from ViewSonic that is much better for my needs. It has better color fidelity, tilts, height adjusts, no scaling issues , and doesn't give me a giant headache. My experience won't apply to everyone. The monitor design itself is modern and neutral, it fit well on my small desk. The build quality felt substantial, and the matte display was great for viewing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .torotoro,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" IPS 4K UHD Monitor and plan to return it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Not a suitable screen for screen quality and stab
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning due to stability of screen colors and connectivity issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CARRE,
Thank you for your review of the Samsung - UR55 Series 28" Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
We want you to be satisfied with your purchase, please reach out so that we can assist you via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Samsung stands behind the quality and performance of every product we manufacture, and we back the UR55 Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
RUN>
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE. Monitor randomly blanks out. When it comes back on line, the display is not correct. The windows bar is blank and you can't switch programs without using alt tab. It'll be fine for a while then it starts. Usually when I'm in the middle of a meeting. You have to unplug it and reboot the computer to get it to work correctly. I hook the same laptop up to 3 other monitors and do not have this problem. When I first got it, I thought it might be my computer. But since it's ONLY happening on this monitor, I went on line to look at reviews. Guess what, it's the monitor and a known problem for this monitor. It also has the single worst interface they could create.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the display issues you have encountered with your Samsung - UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Great monitor for normalcomputer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for normal computers. Not to fond of it for gaming setup. Sorry!
I would recommend this to a friend