Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Long time return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned an item, and it is more than two weeks, I haven’t here any response. Take a long time for return process =((
No, I would not recommend this to a friendBrand response from Samsung
Posted .Giang,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Its okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite monitor. It ckains to be 4k however it looks terrible if brightened above 50
No, I would not recommend this to a friendQuestionable Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year this monitor has started having issues. It now randomly shuts off while in use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TJRB,
Thank you for having purchased a Samsung - UR55 Series 28" monitor.
If this is a consistent issue that is happening all the time, then I suspect it may have to do with the way the monitor is setup with your computer.
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
Samsung Monitors
help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the colors of the screen turn bright pink and bright green spontaneously. Terrible. Don't know what to do. If i pull out the cord in the back that attaches to the mini mac (high speed something black thick cord) and reattach it corrects it but that is not normal. Just happened again now. What is the fix? I never had this in my old monitor. Help
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the issues you've been having with the image quality with your Samsung - UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors
Decent quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say it’s alright. The video quality is good!
I would recommend this to a friendPass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a very good monitor and I can see why it is so cheap. My older HD monitors were brighter and clearer than this 4k monitor.
No, I would not recommend this to a friendMy monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great HD view and very easy setup. Limited mobility
I would recommend this to a friendBad quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have some green dots on my screen after 12 days. Decide to return it.
No, I would not recommend this to a friend- Cons mentioned:Speakers
Sad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed this monitor doesn't come with an internal speaker!
No, I would not recommend this to a friendBrand response from Samsung
Posted .User,
Thank you for purchasing the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I am sorry that you were not aware that this model does not come with built-in speakers.
This monitor does come with audio/headphone output so you can connect your own speakers.
For assistance with adjusting scaling, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Monitor for MacBook Pro...not what I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen does not project similar quality, of a MacBook via HDMI.
No, I would not recommend this to a friendResolution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like I’m not seeing the 4K resolution on my screen. Is there a setting I need to be looking at? The menu is very limited. It could just be me but I just don’t feel that I’m getting the picture quality of a suppose 4k monitor
No, I would not recommend this to a friendSamsung monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was defective and returned to the store. I did not appreciate that i was given a gift card instead of credit back to my Best Buy credit card.
No, I would not recommend this to a friendRandomly stopped working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was about to buy 2 more of them because I love it, but I woke up this morning and it randomly stopped working. Very disappointing. I've only had it for a few weeks. The blue power light is on, but will not display anything. I have tried connecting to different computers and using different HDMI cords. What a mess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .alli353,
Thank you for having purchased a Samsung - UR55 Series 28" monitor.
If this is a consistent issue that is happening all the time, then I suspect it may have to do with the way the monitor is setup with your computer.
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
Samsung Monitors
Save your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. The speaker on this tv sounds worse than a tin can. We had to buy a sound bar which disconnects periodically- having to go into settings and reconnect before watching anything. We replaced an older tv for poor sound, and this thing is so much worse than our old tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I’m sorry to see that you rated this product 1 star, which indicates dissatisfaction. I also noticed you mentioned TV and wanted to ensure you are reviewing the right product.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Monitor has no controls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor is so basic, it does not have controls for Brightness, Contrast, etc... so I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mbkid88,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" IPS 4K UHD Monitor and have returned it
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
Terrible quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right half of the monitor has a yellowish tint, there's no color adjustment that will get rid of it. I don't like the standard color options either. "Normal" color profile is yellowish. I don't know if I got a lemon or this is common across all Samsung monitors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .exocetis,
Thank you for purchasing the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I am sorry to hear that you are not satisfied with the color performance of this model.
Please know that this UHD monitor gives you a kaleidoscope of shades. HDR support brings a dynamic range of luminous blacks and whites to the screen. Dark areas are richer and more profound, while bright parts are even more brilliant. Experience outstandingly clear and detailed resolution
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung LU28R550UQNXZA with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
To better assist you with step-by-step troubleshooting and picture adjustment, please contact Samsung Customer Support and representative will gladly help you:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Does Not last, Low Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a power outage- killed this monitor. It's less than a year old. Do not buy. Samsung makes cheap monitors and TVs. Buy any other brand but Samsung. Terribly-made products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention, as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Curbside failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this Samsung monitor to go with my new computer setup. Unfortunately, a curbside pickup associate allowed someone else to get my monitor without ID and the pass code. I would like a reimbursement of my order. I have tried to call the store and they are not picking up. This is truly frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Charles,
Thank you for your review on this Samsung - UR55 Series 28" IPS 4K UHD Monitor.
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
I also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with a Samsung product, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Died without warning after less than 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about this monitor for 17 months. Then in the middle of a game of Candy Crush last weekend the picture disappeared and never returned. Barely out of warranty I am shopping for a new monitor.
No, I would not recommend this to a friendNot Satisfied
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theres always a second screen floating on the side of the screen even though im not using PIP. Its frustrating that this price is the same with their smart monitor with speaker and this doesnt have.
No, I would not recommend this to a friend