Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- SKU:
- 6386391
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
Be careful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went dead after a year and 2 months, conveniently after the 1 year warranty. Barely used it. Could just be my luck, but I wont be buying a Samsung monitor again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Poor Color Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this monitor for graphic design.. the color is extremely off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Flicking Monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had the monitor since July 9th and it flickers on and off. The problem is the small box that the monitor plugs into. I do not recommend.
No, I would not recommend this to a friendHorrible,slow,annoying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst monitor I have ever used. Takes forever to wake up when computer is asleep, over 20 seconds. Has a god awful blinking blue LED when computer is in sleep mode that in a bedroom lights it up like a christmas tree. Just awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the wake issues you have encountered with your Samsung - UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors
Horrible TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I have ever had in my life! Even after multiple calls and texting with their "support" people, they still could not get the TV to sedn audio to my amplifier. AND, the picture was terrible.
No, I would not recommend this to a friend- Pros mentioned:Hdr, Picture quality
Extremly pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased soley for the purpose of using with a xbox one x. There are only 3 or 4 monitors out there that met the criteria I was looking for. I was looking for HDR 10, IPS, 4k, and freesync. The ones I were considering prior to finding this were more along the lines of simulated HDR. When I found out this one supported 10 I went and picked one up. I have only spent a few hours so far testing things out with borderlands 3 and destiny 2. I could not be happier . I have a very high end tv and this display outmatched the quality by a landslide. While shopping I assumed I was going to spend upwards of 1200 for what I was looking for, so 350 to meet all of this criteria was a steal for me. Picture is crisp, brilliant, and thus far no screen tear while in game. I will update in a month after much more use. Initial impression is outstanding.
I would recommend this to a friend worst buy ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only last for one year and stopped working for no reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to hear that you are experiencing issues with your monitor. Although your monitor is out of warranty, we invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, they will review the flat-rate service fee for your monitor. It would not cover the cost of shipping your monitor to us, but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
You can reach Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
Got 2 of These Both had Particles Under Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor seemed great, right when I received both I did white screen tests and both had particles/dust under them where I couldn't clean them off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jake,
I am very sorry for the dust under the screen you have encountered with your [Samsung - UR55 Series 28" Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Samsung Monitors
Samsung monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has shown discriminatory acts against me by blocking my account from making online purchases without giving me a reason why. They are truly a horrible company.
No, I would not recommend this to a friendMonitor is poor quality. Turns off randomly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor is horrible. Jog button is poor design. Monitor turns off randomly and can’t restart.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tony,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Drowned out colors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The colors were drowned out no matter what amount of tweaking I did. Some might like it but not for me.
No, I would not recommend this to a friendBroken in one year! No Samsung Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not turn on after one year. I purchased 2 Samsung Monitors UR55 on 9/11/2020 and One just broken today. No warranty. Not worth for the money buying this Samsung model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for having purchased a Samsung - UR55 Series 28" IPS 4K UHD Monitor,
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Monitors
DOES NOT WORK WITH MAC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I fought and fought with it. I had to return my new mac and get a new one. Turns out, this monitor will just block the singla and stop receiving video. Complete garbage. DO NOT BUY if you own a mac.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shiz,
Thank you for your review of the Samsung - UR55 Series 28" IPS 4K UHD Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
Please know that we are very sorry that you have experienced issues connecting this monitor with your MAC. We would love the opportunity to help with this issue.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung stands behind the quality and performance of every product we manufacture, and we back the UR55 4K Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product, screen is very bad. The color is yellow and not normal, and the screen is very dark
No, I would not recommend this to a friendBrand response from Samsung
Posted .john,
Thank you for your review of the Samsung - UR55 Series 28" Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
Please reach out to us so that we can assist you with your monitor.
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Samsung stands behind the quality and performance of every product we manufacture, and we back the U28R550 Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
Not for a series X
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is driving me crazy! If you have a Xbox series X, stay away from it. It's impossible to adjust the brightness. It was nothing like this on my Xbox One X.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sidney,
I am very sorry to see that you have encountered issues with the Samsung - UR55 Series 28" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Hard to use
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The jog button rarely works. It is chore to use my computer with this product.
No, I would not recommend this to a friendTerrible item can not recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am 3 months into this monitor and it is starting to go out already! The white blow out starting at the bottom at the screen and spreading started happening 2 weeks ago!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jayron05,
Thank you for purchasing the Samsung U28R550 UHD Monitor and sharing your experience. Please reach out to Samsung Customer Care so that we can resolve your issues directly.
Please contact us at Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
Samsung Monitors
BigCCPen1s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on discount. Well worth the price. Anyone who buys this is smart.
I would recommend this to a friendBrand response from Samsung
Posted .We are very glad to see that you are happy with the ViewFinity Moniotr. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
We hope to hear from you soon!
Great picture, poor quality control.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second samsung 4k monitor to have issues. First one died after 2 years. I have to unplug and replug in the monitor all the time to get it to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the power issues you have encountered with your Samsung - UR55 Series 28" IPS 4K UHD Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors
Didn’t last a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend, didn’t last a year and got black lines throughout screen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)