Customer Ratings & Reviews
- Model:
- LU28R550UQNXZA
- |
- SKU:
- 6386391
Customer reviews
Rating 4.6 out of 5 stars with 3280 reviews
(3,280 customer reviews)Rating by feature
- Display Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
- Features4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 28” ViewFinity UHD IPS AMD FreeSync with HDR Monitor's picture quality, color vibrancy, and value for its price, frequently praising the HDR capabilities and ease of use. However, some users express concerns regarding the refresh rate and the monitor stand's sturdiness. Additionally, the lack of built-in speakers and the placement of the VESA mount have drawn criticism, as has the input switching mechanism.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great for movies and general use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good. It's not designed for games though. I like the picture by picture feature.
I would recommend this to a friend Rated 4 out of 5 stars
Beware the mount screws
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a universal monitor mount that has holes for 75x75 and 100x100. This monitor has 75x75 holes but the back of the monitor has a big plastic ring above the screw holes such that a universal mount won’t fit. Kind of a weird design. Search these reviews and you’ll see other people had the same issue - but they used a dremel to trim the plastic. I wasn’t about to do that so I got a monitor with better mounting ability.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Why
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for the price. I am using it for what it was meant for.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
5 Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality - for work and gaming! Exactly as advertised
I would recommend this to a friend - Cons mentioned:Stand
Rated 4 out of 5 stars
4k Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent 4k monitor, control knob is not the most friendly. Stand is large & lacks multi tilt option.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as stated. looks good, and is a good value product.
I would recommend this to a friend Rated 5 out of 5 stars
Good value for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor delivers good quality and value for the price point. I use it as a primary display for a home PC, so the color depth and response rate is good for browsing, productivity tools, and streaming video. I haven't used it for CAD or gaming, so I can't speak to it's performance for those purposes.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy setup. Split screen is a nice feature.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality. I’m really happy with my purchase!
I would recommend this to a friend Rated 4 out of 5 stars
Picture quality wasn't as good as I hoped.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this after I returned a curved monitor. I didn’t really liked the curve. Hoping to have the same or better picture quality from the previous monitor to this flat monitor, I was disappointed. Maybe it’s my laptop, but the picture quality wasn’t up to my expectations for a 4K monitor. I returned it and found a different monitor with better picture.
I would recommend this to a friend- Pros mentioned:Hdr
Rated 5 out of 5 stars
Best for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True 4k hdr10 for the series X.....................
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Gaming Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor with an excellent picture quality and worth the money
I would recommend this to a friend - Pros mentioned:Color
Rated 4 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good color is great. Sound is ok Good price will recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome monitor. I hooked up two different Samsung’s and work great.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality for the price. I am more than satisfied.
I would recommend this to a friend - Cons mentioned:Stand
Rated 2 out of 5 stars
Work well enough but I would pass in the future
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these, and while the monitors look good enough, we have a few problems. First, one of the boxes had previously been open. We didn't pay for an open box item...this is a failure on Best Buy. Look closely at the packaging before making a purchase or accepting a curbside order. Second, there are annoying messages about their built-in eye strain feature that pop up every single time you power on your PC. Small thing but annoying. Third, the monitors tilt, and both of them are too weak to stay upright long term. They both slowly fall and end up pointing downward.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Rated 5 out of 5 stars
Great monjtor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent monitor, purchased during a black friday sale. Great contrast and a solid choice for both games and work. The eye saver mode on this is a life saver for long days spent staring at a screen. Definitely recommend. My only small gripe is that the monitors forward swivel angle could have been a bit better as is it is pretty limited to about 15 degrees.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great 4K Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for a large size, 4K monitor. Great Samsung quality.
I would recommend this to a friend Rated 3 out of 5 stars
Good for the money however
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I had this monitor and it worked I really enjoyed it! Picture was great. However about a week after I purchased it, the right half of the screens backlighting went out. My only other gripe with this monitor was, if you're going to mount it, be aware that you may have to rig it a bit. The circle recess in the back didn't allow the square bracket mount to sit flush to the back and that was quite bothersome as well. I exchanged this for the LG Ultragear 24" 4k with the 1ms response time for $80 extra. I think the issue I had was simply a product defect and doesn't speak to the overall quality of the brand/model. So I would say if you're looking for a 4k monitor in the upper $200 to low $300 range, this is a good choice
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great size and great picture. it’s fire, definitely recommend it
I would recommend this to a friend


























