Customer Ratings & Reviews
- Model:
- RF29A9771SG
- SKU:
- 6448505
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention how spacious this refrigerator is and how well-distributed its compartments are. They also appreciate the convenience of the ice maker and the entertainment value of the Family Hub screen. While some customers find the lack of handles unusual, others love the modern design of the refrigerator.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best fridge that I could bought! I really love it!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Excellent, congratulations on your new Samsung Refrigerator. I appreciate you taking the time to share your feedback with us. We thank you for choosing Samsung and being a part of our community. ^Brad
Fridge!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good just the sound it’s a poor quality!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Nowe, I would like to congratulate you on your Samsung Refrigerator and know you are having concerns with your unit making noise. I would like to provide some helpful information that will inform you on noises coming from your machine. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ We want to welcome you to our family and thank you for choosing Samsung in your family's home. ^Brad
- Pros mentioned:Family hub
Pixelated screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We waited over 2 month to get this fridge love the look of it. we were very excited to use the family hub we finally got it in yesterday we got it set up we let it cool down overnight went to work came home with some food to stock it up notice the screen is pixelated. Called Tech support after waiting an hour and doing some trouble shooting they are send a tech out on a brand new unit. This is insane.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Robert, I realize you are experiencing some problems with your Family Hub screen being pixelated on your Samsung Refrigerator and know this is upsetting. I am glad to see that you are headed in the right direction for a speedy repair. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143600131. We thank you for choosing Samsung in your home and welcome you to our family. ^Brad
Delivery is very bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order it and I really bad problems getting it delivered i cancel, right after 3 attempts smh
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Pros mentioned:Ice maker
Home owner.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one got delivered and the water dispenser and ice maker didn’t work. The second one got delivered and the ice maker and water dispenser worked perfectly but the front bottom panel had a dent in it. Now I have to take off work again and wait on the third one to be delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Flex frig
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing i dont like about this fridge is there is no ice dispenser. But to us that is major.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Price66, I want to congratulate you on your new Samsung Refrigerator and appreciate you pausing your day to share your customer feedback. We are glad to see you are happy with the machine and welcome you to our family. Thank you for choosing Samsung in your home. ^Brad
Not good service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent that came over never showed us how to work the product.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144754564
^^Ross
SAVE YOURSELF FROM BEST BUY. Closing my card
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an elite plus member writing this review. Please DO NOT buy refrigerator from BestBuy. If something goes wrong, as in my case, you will NOT be able to write an email to their customer care because they don’t have any! You will have to call them each time and explain everything over and over again and have to wait unusual amount of time over the phone. The representatives will have no idea due to lack of continuity,
No, I would not recommend this to a friendAll Bad !!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator has gone out already ! I just bought my refrigerator on May 18, 2022. The refrigerator and freezer went out and all of my food has spoiled. I’m so disappointed. I paid almost $4000 for this piece of junk . So mad right now!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator and freezer have gone out. We apologize for the inconvenience this may have caused you, especially with all your spoiled food. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator has cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=ogwmuhLH4G4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF29A9771SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144788463
Thank you, and stay safe!
-Angelica
Samsung family hub refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this lovely looking refrigerator for the technology and the large interior. Within 2 weeks the water and ice stop working. Still waiting on a replacement. Hopefully the replacement with be better.
I would recommend this to a friendDented refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged when opened box and they would not replace.
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides the delayed the delivery, the fridge is great.
No, I would not recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge blows had to have it serviced twice already and it still doesnt work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Nestor.
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
I have also included a link to your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF29A9771SG/AA
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868902) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Not recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just one year with this fridge and the ice maker is not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mriverasan,
We apologize for your experience with the Ice maker not working properly. We appreciate all observations that help us improve.
When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. Please see the link for more details.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144905976) when you message us to help our team pull up your information.
Have a great day.
^Charles
My 5k fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product came to us broken and I tried to chat on Best buy's app and they closed the chat and didn't help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Incomplete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was not complete and sent in door. They didn’t connect lines or setup
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We apologize for the inconvenience with the installation of your refrigerator. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Still wziting over month now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not got it yet ordered it over 1 month now so i will review after i get it
No, I would not recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was really a good one. I would recommend to my friends.
I would recommend this to a friend- Pros mentioned:Space
Great refrigerator and entertainer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality refrigerator. It is really spacious. Working as expected. Our kids love the screen. Sound quality, screen quality and touch options are really good.
I would recommend this to a friend Great all in one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its great entertainment and spacious inside. My kids and wife really love it.
I would recommend this to a friend