Customer Ratings & Reviews
- Model:
- HW-Q70T/ZA
- SKU:
- 6400660
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the soundbar's exceptional sound quality and deep bass, praising it as 'fanatic'. The easy setup process is also well-received, with users describing it as 'a breeze'. While the Dolby Atmos feature is acknowledged for its noticeable impact, some users express concerns about the bass strength and connectivity issues with the subwoofer.
This summary was generated by AI based on customer reviews.
Q70 sound bar new version not same as older versio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this exact model 2018 version thinking it was the same thing but the speakers are not Harmon/kardon and the sub was a 6.5” instead of 8.5 which is what I got 2 years ago. I tested the sound it was not great. I took it back and got the q900t I believe.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Q70soundbar,
Thank you for your review of the HW-Q70T Soundbar. Your feedback is appreciated and important in helping us provide factors regarding customer service. Thank you for being a loyal Samsung customer.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung soundbar, please know we are always here to help:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
- Cons mentioned:Connectivity
2 units in 10 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both units, had issues with the wireless subwoofer staying connected to the sound bar. 1 unit lasted 4 days, the other last 6. After multiple resets (for both units), the subwoofer never reconnected to the sound bar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brice:
Thank you for your review of this Samsung HW-Q70T Soundbar System. I am sorry to hear that you are experiencing connection issues.
If the audio from the wireless subwoofer is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. You can find the update here: https://www.samsung.com/us/support/owners/product/2020-q-series-soundbar-with-dolby-digital-and-dts-hw-q70t
If the issue persists, please contact us via any of the below options:
https://www.samsung.com/us/support/owners/product/2020-q-series-soundbar-with-dolby-digital-and-dts-hw-q70t
samsung-hw-q70t-3-1-2 Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I probably should not have purchased it and saved the money. It's not what I had expected and hard to use. The tiny screen is next to worthless. Wish changes being made would be displayed on the Samsung TV I bought with it.
No, I would not recommend this to a friendI can not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the sound bar to improve speech intelligibility of my Visio TV. Sound bar sound quality is very poor compared to my Yamaha YAS-207 and requires constant adjustment, minute to minute, to hear dialog. Surround effects overpower voices and can not be adjusted voices are overly bright at times and dull at other times. I have tried all surround modes, letting bar do decoding and letting TV do decoding. Nothing has worked. I will be returning the sound bar. It is connected to the TV through the HDMI ACR port. The app is also poor and does not offer full control of the sound bar. Very disappointing purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Soundbar,
Thank you for purchasing the Samsung HW-Q7oT Soundbar. I am very sorry you are not completely happy with your unit and are considering returning it.
Before you return it, you may want to try the tip below:
To improve your experience, press the Sound Mode button on your remote control and select Adaptive Sound. In Adaptive Sound mode, the soundbar analyzes the content and volume to optimize the audio rendering resulting in clearer dialogue.
Using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced.
1) Turn off your Soundbar.
2) While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display.
3) To turn off DRC, repeat steps 1 and 2 above.
I hope this improves your sound experience. Should you need further assistance, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Sound at is at present non functional.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is over priced for functionality. Does not pair well with Samsung television. Sound does not stay synced with picture. For the most part this appliance is inoperative. Not sure if it is faulty installation or a lemon product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mikethornton:
Thank you for purchasing the HW-Q70T Soundbar. If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
I hope this helps. If you should need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Compatibility
Sound Bar.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Very disappointed. Product did not work well with new TV that was purchased at same time. Had Geek Squad out to house to verify my issues.
No, I would not recommend this to a friend Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as a replacement to my Bose 3-2-1, which I had for years and have loved. The sound was very disappointing, no bass and could not adjust settings to make it sound any better. Returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi aeb6722,
Thank you for your review of the Samsung HW-70T Soundbar. I am sorry to hear that it did not work out for you and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
We had to return the first one after only a month
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return the first one after a month because it stopped working. We are Best Buy elite members so we were able to return. We also did a price match but I bought the warranty on the second.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JenStib:
I am very sorry that you experienced issues with your first unit and had to go through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Sync issue
Sync problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won`t sync with tv, no matter what sync level I choose. Spoken words are as much as a full syllable off from the speakers lips. I'm sending it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bob2:
Thank you for purchasing the HW-Q70T Soundbar. If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
I hope this helps. If you should need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Look else where
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I feel like it under performs. There isn't a lot of tune ability either. The set up was simple enough since I have a Samsung tv it really was just plug and play.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cody,
Thank you for sharing your review of the Samsung HW-Q70T Soundbar. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well Acoustic Beam which keeps your sound in sync with the action.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Refer to pages 22-24 of the User Manual for detailed instructions: https://downloadcenter.samsung.com/content/UM/202005/20200522131945126/AH81-11607A-00_FM_HW-Q70T_ZA_ENG_200511.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Try Sonos!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues otherwise looks and sounds great! Wouldn't recommend unless its all you can afford.
I would recommend this to a friend**DEFECTIVE**
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar will not play sound through TV ARC. After testing various HDMI cords and having the Samsung TV checked with Geek Squad it just will not play sound. The TV identifies that the soundbar is plugged in (but greyed out in sound settings), but says there is no connection. The sound bar itself displays "TV SOUND NOT AVAILABLE". So frustrating considering how much this cost.
No, I would not recommend this to a friendBroke quickly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well but broke within a few months of use (would not turn on). Had to return to Best Buy for repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Indy,
I am very sorry you are experiencing issues with your Samsung HW-Q70T Soundbar. Should you need further assistance after your soundbar is serviced, please reach out to Samsung Customer Support so we provide you with troubleshooting assistance or warranty service.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
For further assistance, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Needs work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I spent a little extra money on a better soundbar just don't get the sound I was looking for
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cooper,
Thank you for sharing your review of the Samsung HW-Q70T Soundbar. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well Acoustic Beam which keeps your sound in sync with the action.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button in.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Refer to pages 22-24 of the User Manual for detailed instructions: https://downloadcenter.samsung.com/content/UM/202005/20200522131945126/AH81-11607A-00_FM_HW-Q70T_ZA_ENG_200511.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NopeI bought this for Christmas. And now it doesn’t even work at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nope,
I am very sorry you are experiencing issues with your HW-Q70T Soundbar. This is definitely not normal, and I apologize for the disappointment.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so we can diagnose your issue and provide you with troubleshooting assistance or warranty service at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Weak Soundbar and Bass Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak bass even at full volume doesn’t deliver a good enough punch and the mids and highs are ok dissatisfied in the 2020 samsung soundbar line up . wanted to like it but returned it within 24hours. better of with their other company jbl bigger subwoofer more power and more bang for you’re buck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi casey,
Thank you for your review of the Samsung HW-Q70T Soundbar. I am sorry to hear that it did not work out for you and have returned your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Ambassador
Just ok sound quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is just ok, nothing impressive just ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Unimpressed,
Thank you for sharing your review of the Samsung HW-Q70T Soundbar. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well Acoustic Beam which keeps your sound in sync with the action.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
Refer to pages 22-24 of the User Manual for detailed instructions: https://downloadcenter.samsung.com/content/UM/202005/20200522131945126/AH81-11607A-00_FM_HW-Q70T_ZA_ENG_200511.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It quit working about three weeks after we bought it had to send it in since you wouldnt replace it. So I am unhappy with you and.sansug We picked it up January 11, 2021 and it broke down February 5, 2021 so you realize we’re not happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Helen,
Thank you for your feedback on the Samsung HW-Q70T Soundbar. I am very sorry for the issues you have encountered and understand your disappointment. Your user experience is very important to us and will be shared with our teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Sound bar from he**
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounds great until it completely explodes into distortion when you are watching a movie!! No way to make it stop except to turn it off and on again. Then the distortion comes back 5 minutes later! Horribly bad product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anon,
I am sorry to see that you are not completely happy with the performance of the Samsung HW-Q70T Soundbar featuring audio-enhancing technologies like Acoustic Beam for directional sound, Adaptive Sound mode to optimize content, and wireless subwoofer for deep bass.
Please try these tips to improve performance:
1) Check that the soundbar is correctly positioned correctly with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.
2) Adjust your settings. Refer to pages 11-12 of the User Manual: https://downloadcenter.samsung.com/content/UM/202005/20200522131945126/AH81-11607A-00_FM_HW-Q70T_ZA_ENG_200511.pdf
for information on adjusting sounds modes, treble, bass, frequencies, subwoofer, and more.
If you need additional help with this issue, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Can’t connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and haven’t been able to listen to the surrounding system. Did all the connection and the Bluetooth won’t connect. So I change to the cable and no sound . Called Samsung and no one answered. Disappointed. Expected more .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cris,
I am very sorry to see that you are having connection issues between the Samsung HW-W70T Soundbar and TV. If you are connecting wirelessly via Bluetooth, please follow these steps:
1) Press the PAIR button on the remote to enter BT PAIRING mode
- “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
- When “BT READY” appears, press and hold the (Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.
2) Select Bluetooth mode on the Samsung TV: Home > Settings (gear button on remote) > Sound > Sound Output > Bluetooth Speaker List > [AV] Samsung Soundbar Q70T (Bluetooth))
3) Select “[AV] Samsung Soundbar Q70T” from the list on TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the Samsung TV to the Soundbar, select the message, and then establish a connection.
- When the Samsung TV is connected, [TV Name] > “BT” appears on the Soundbar’s front display
4) After you have connected the Soundbar to your Samsung TV the first time, use the “BT READY” mode to reconnect.
If you have an existing Soundbar (e.g., [AV] Samsung Soundbar Q70T) on the list of speakers on the Samsung TV, delete it. Then repeat steps 1 through 3.
If you are experiencing no sound issues when then cable is connected, you may want to check that the cable connection is not loose. Remove the cable and connect again.
You may also want to initialize your soundbar again by pressing the - + (volume) buttons at the same time for at least 5 seconds. “INIT” appears on the display when the soundbar is initialized.
Please also make sure that you have the latest firmware update. You can update your firmware by Auto Update, or by using a USB device.
If your issue persists, please contact Samsung Customer Support for assistance. For further assistance, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador