Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- SKU:
- 5284300
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Solid sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have boought the more expensive one with the rear speakers. Software updated added DTS sound thankfully. Dolby atmosphere sound from a 4k blu ray is amazing
I would recommend this to a friendamazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 3.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos® technology - Black Get better surround sound with this Samsung sound bar. It has Bluetooth capabilities that let you stream music wirelessly from any compatible device, and the 350W of power and Dolby Digital
I would recommend this to a friendGreat to set up and enjoy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely satisfied with my purchase of the Samsung Soundbar! Very user friendly. Unpackaged and plugged everything in, the subwoofer connects automatically and I love the “no wires” look. You can put the sub anywhere in thw room to greaten the surround effect. Highly recommend!
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think everything ive ever bought at Best Buy has been fantastic and it works if I doesn't then they take care of me every time complete service and products I am totally satisfied Best Buy customer and buy all of my products there from appliances computers and televisions sound bars and Apple products
I would recommend this to a friendBest Soundbar I've ever had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The total watts isn't nearly as high as some other cheaper soundbars I've had, but the sound is clean. I love how I can hear whispers and the subtleties of background noises and music. My ceilings are 10' high, so the Atmos works awesome! It's expandable to add 2 additional speakers for a 5.1.2 system.
I would recommend this to a friendGood sound but ...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was decent but the sounder itself is huge. I returned for something with a smaller form factor.
I would recommend this to a friendBrand response from Samsung
Posted .DaCuse:
Thank you for your review of this Samsung K850 Soundbar with Dolby Atmos. I am sorry to hear that it did not work out for you and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Great sound bar for the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is a great quality I am very happy with this purchase and I plan to recommend it to my friends and already have to purchase it st Best Buy where there is beltway help finding the items best for you thanks Samsung and Best Buy for your help with this item and quality products and service .
I would recommend this to a friendNice match to a Samsung UHD TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is not as loud as I thought it would be, but then again my living room two stories high, sound will be probably would not disperse otherwise.
I would recommend this to a friendOmg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got this sound bar I wasn't aware I was getting a sound system that will rattle your house . Great sound especially for movies. if you can afford it get the one above this model only for the extra satellite rear speakers that you cannot get separately otherwise I very happy with my purchase
I would recommend this to a friendGood sound, questionable quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our first sound bar was bad and had to be returned. The base unit did not work. Our replacement sounds fine. I just question the reliability and the price is high
No, I would not recommend this to a friendrich full sound and connects by wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace our old 850 that couldn't be successfully repaired and hoped it would be almost as good. turns out its better. some of the features on the old bar are gone and the new bar performs better. we love it and already had the R1's for the surround. woohoo double victory
I would recommend this to a friendatmos is awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first experience with Dolby atmos. I have never heard anything that sounds so groundbreaking. My expectations were high and they were met.
I would recommend this to a friendOverall sound fills your entire room.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung sound bar is a compact unit that allows you to have the sound of a home theater system without having a room full of speakers.
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were close to selecting the Sonos. Both had great sound, but felt that the Samsung offered better value. My biggest criteria was WiFi capability. This has a great sound. One thing missing is an app integration with Google Play Music for WiFi play, but it works fine with Bluetooth connection.
I would recommend this to a friendGreat soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this soundbar it's simple and powerful. I do enjoy the fact that after the update you can now listen to dts-hd sound especially since most Blu-ray movies are either atmos or dts-HD instead of just focusing on Dolby branded sounds but the atmos is awesome.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound just disconnects randomly at times for no reason
No, I would not recommend this to a friend - Cons mentioned:Price
It's OK...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but not great for the $$$, also not quite plug & play, a bit complicated for someone not tech savvy.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .BananaKing4108,
Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you were not compltely satisfied with the user experience.
Here is the link to our online owner support, where you can find eManual, interactive guide and trouble shooting tips:
https://www.samsung.com/us/support/owners/product/2016-soundbar-w-dolby-atmos-hw-k850
In addition, our Customer Support reps re always here to help. Simply contact us via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Wonderful soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar worked perfectly with the Samsung smart TV we have. We couldn't be happier with the decision and choice we made. We looked at several other options and brands. But, this one just beat all of them from the standpoint of cost, installation, and compatibility.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound for cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good adequate sound from this unit without getting full on crazy with spending thousands and thousands.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound but needs improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but if you have high ceilings like I do the Atmos is not as good as its could be.
I would recommend this to a friend